Ask HN: Net Ops, what's a customer to do – years of packet loss at Level 3
This has literally been going on for over a year, I can tell Comcast, but it is like talking into a black hole.
Traces from me, near always, look about like this: http://pastebin.com/81dvXj0v
Two offenders are always Level 3, always 60% loss or more:
ae-4-90.edge1.SanJose3.Level3.net te-11-0-2.edge4.Frankfurt1.level3.net
There is still ~4% loss on the first node outside my network. Even the IP address I am given, and is a few feet away, has loss. I have tried this wired and wireless. I can load a page faster over a 3G wireless hotspot on my phone than I can wired. Oddly, I get 50+ Mbit on a speed test. But to try to load a heavy page like "the verge", with 14M+ and hundreds of files it is calling, never works.
Who do I report this to? How can this go on so long and not get solved?
Thank you for any pointers. How can this go on so long and not get solved? Because Comcast is probably doing it on purpose. http://blog.level3.com/open-internet/observations-internet-m... http://arstechnica.com/business/2015/05/comcast-ends-an-inte... I feel your pain: If that Frankfurt1 actually means Frankfurt... as in Deutschland... the latency makes sense, though I'm curious as why that route. EDIT: Actually for me it's all egress from the comcast network. Comcast told me that they're currently doing some work that is the cause. Naturally, your mileage may vary. Also, this does not look too good for level 3 either, at least, not at first glance and my understanding of how to interpret the results. http://www.dslreports.com/routerwatch/ae-4-90.edge1.SanJose3...
And that's when the higher latency hops don't just time out. 2 48 ms 11 ms 9 ms 96.120.89.137
3 10 ms 12 ms 26 ms te-0-7-0-0-sur03.sfmission.ca.sfba.comcast.net [68.85.103.129]
4 14 ms 12 ms 11 ms be-210-ar01.santaclara.ca.sfba.comcast.net [68.85.57.245]
5 281 ms 1030 ms 974 ms te-11-0-2.edge4.Frankfurt1.level3.net [4.68.127.105]
6 964 ms 1007 ms 1028 ms ae-4-90.edge1.SanJose3.Level3.net [4.69.152.208]
7 284 ms 689 ms 1048 ms 72.14.223.91
8 444 ms 1074 ms 927 ms 72.14.234.173
9 427 ms 980 ms 1012 ms google-public-dns-a.google.com [8.8.8.8]