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Hackers hit French national blood bank

telegraph.co.uk

79 points by blaze33 · 94 comments

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20 threads
RobotToaster

Fridges shouldn't be on the internet, doubly so when it's one storing vital medical supplies.

  • dennysora-main

    You can learn from TSMC or power grid networks. These networks are highly secure and must be separated into internal and external networks. There shouldn't even be any chance for the external network to access the internal network.

    Of course, physical ports are also a risk, but they're easier to detect. At least someone has to come in.

  • rkozik1989

    So I worked for a company who's product was sensor networks for this exact situation, and the European company who bought us had a cloud-only solution they wanted to replace our on-premise product with. Thankfully most hospitals and research institutions in the states are smart enough to reject cloud-based solutions for this exact reason. In theory you could penetrate our systems but it would have to be a very direct, specific attack to be able to do it. My colleague in Germany has been an SWE contractor since 1978 and is genuinely the best engineer I've ever worked with. No matter how off the wall my ideas were he'd already considered it and eliminated it as an option.

    • esseph

      > Thankfully most hospitals and research institutions in the states are smart enough to reject cloud-based solutions for this exact reason.

      I have some news for you. If a hospital WAN goes down, most of them are in deep shit

    • eastbound

      We're expert of the EU MDR, the "new" medical device regulation, and there are many Cloud services trying to seduce customers. But clearly no-one wants to have their software online: Medical industry is crossing the chasm when they can control when their Cloud software is upgraded, but the aerospace is a hard no and the ISO 26252 field (automotive) is even worse. With AI and Trump, it gives them reason.

      The Cloud thing is completely driven by software companies, not by their customers. I'm really surprised that we did succeed at forcefully moving unwilling customers to the Cloud, it really doesn't answer their needs.

      But downloadable software today is completely free to hack. Downloadable software is akin to open-sourcing your software.

  • jasona123

    Or if you really really want to, make sure it’s just a read/view only architecture?

    • Arodex

      A hack will always get more power than what its designers restrict it to.

    • raverbashing

      Yes

      The heat/cold switch should be a physical switch.

      • ourmandave

        Honestly, where's the excitement of having to cross velociraptor infested territory to reset the breakers if you can just remote in.

  • account42

    Yes, especially after this has now been happening again and again. First case can be excused as usual bad practices and lazyness. But it should have been a wake up call causing anyone else operating commercial freezers (or even other equipment) to review if/how they are connected to the Internet. Anyone getting hit now is maliciously incompetent.

  • UltraSane

    Centralized monitoring of thousands of refrigerators makes sense but it should be read only.

    • tremon

      Making something accessible over the Internet is probably the epitome of decentralized monitoring.

erremerre

I think this is probably something good to happen because what it is not normal, is that a company, any company, can sell you a half assed product, call it End Of Life with flagrant issues still happening, clean their hands, and leave you with the problem or having to buy another product, with the environmental cost of it plus the economical cost of it.

And the only solution, it is to enforce company to offer updates and support a product for at least half a century, and enforce that any code of that product must become available and modifiable in case the company is unable to provide with such support.

If that means that company produce less products, so it is. I am tired as a consumer of having to throw away completely good products just for this reason, from ASUS routers, to car. Hopefully whatever legislation that happens to solve this situation with the industry will also affect consumer products (or at least, we could adquire industrial products instead).

  • eastbound

    How do you deal with bankruptcy? Also most companies, even larger ones with seemingly a well-managed board, actually rely around the aura of the founder.

    > call it End Of Life with flagrant issues still happening

    It's precisely because there are unreasonable issues that they EOL them. Retiring products because of issues should be encouraged.

    How? Well all products should be sold as a service - medical devices are, even if they appear as a purchase, they have strong post-market surveillance requirements. But that makes everything super expensive. It's only affordable for rich economies like Singapore.

kristjank

Not only freezers, but a lot of other appliances have become IoT-integrated to simplify inspection procedures. Instead of the health department looking at each freezer/smoke detector/gas detector/emergency floodlight individually, you can just present them with a report from your building's safety system. Older systems were mostly some industrial bus and are off-grid by default, but new ones are usually smarter, and as a result, IP-connected.

  • goda90

    What remote control mechanisms do detectors needs? Can't they just be broadcast only devices?

    • AdamN

      You probably need admin/write concepts in order to change users, rotate keys, allow/disallow IP ranges, network setup, etc....

      Still totally agree that there should be guardrails around the core functionality but it's easy to imagine that the thermostat would be something one would expect to be able to control once you implement all this remote functionality.

      • giantg2

        You need none of that if it's truly broadcast only. The network or receiving system can be configured to accommodate the device. A hardware button and screen on the device can be used to regenerate a key, although that is probably necessary.

    • Scandiravian

      They could, but the person who's actually making the decision on which vendor to go with will most likely choose the ones that allow for remote management because they think it'll allow them to cut staffing

      In the end the market will optimise for that guy's opinion, not the optimal solution

harrouet

Hard to imagine something more unethical than that.

  • bovermyer

    Yeah. Whoever is responsible for this is sufficiently evil to warrant termination.

    • rkozik1989

      Its probably a state actor like the Russians who are having wave after wave of foreign built and powered drones hit their infrastructure. Which in their minds where they're not the aggressors somehow makes it a legitimate target, I guess.

      • bovermyer

        I'm not going to speculate on who it might be. I have no way of knowing, or even guessing with any certainty.

      • sixstringninja

        it would make sense. Europe has been annoying to Russia the last few years

    • debo_

      There will be blood tonight!

      -- Inigo Montoya, "The Princess Bride"

  • esseph

    These things happen in (hybrid) war.

Tryvrsakjo10

The advent of AI and its ability to find vulnerabilities so quickly is getting out of hand. Yesterday it was supermarket fridges now its fridges that store blood, they should never have been connected to the internet in the first place especially in these times with AI, but all of Europe needs to invest more into their cyber security systems they are anachronistic at this point.

  • holsta

    > The advent of AI and its ability to find vulnerabilities so quickly

    No AI needed. The supermarket controllers had software with guessable passwords and outdated nginx, both of which had patches out for a year.

    Some hardware had reached end-of-live, and were never replaced.

    All were connected directly on the internet instead of secure APNs or VPNs.

    This is long-standing, basic management failure, and the fines should reflect that.

    • drrotmos

      It is hard to wrap your head around a freezer reaching EOL due to no longer providing firmware updates though. I can absolutely understand why you'd have a hard time convincing a manager that you need to spend money to replace a "perfectly good" freezer just because the vendor no longer provides firmware security updates.

      I agree that it's a manager failure in part, but I also think it's a failure on part of the industry to not demand longer term support for this type of product, and also on part of regulators for not realizing the vulnerability of the situation (though the EU Cyber Resilience Act seems an acceptable first stab at remedying this).

    • Tryvrsakjo10

      So, the people in charge are either inept or just sleeping on the job especially for things that are so important to people's lives. cause it seems like everyday something else is getting hacked or exploited because of its vulnerabilities.

      • sznio

        in case of my friends, I see a lot of them dropping out of the workforce because of these inept people stuck in managerial positions. my college roommate has a masters in data science and now works as a construction worker. I am also thinking about something similar. i'm absolutely frustrated with idiots above me conducting meetings and wasting hundreds of workhours to deny changes like "don't use default passwords" because they are "unnecessary risk".

        • Tryvrsakjo10

          It sounds like they are both inept and indifferent about the running of the business, default passwords are not really that huge of a risk. Not updating systems after a long time is one and keeping the fridges connected to the internet while not spending enough on cyber security is a big risk.

tedggh

This is easily fixed with data diodes. I can see future industrial appliances and other critical IoT devices with embedded units. You use the read/write port for initial configuration then the diode for permanent monitoring, making it physical impossible to send data to the equipment.

  • pbalau

    And if you need to alter the initial settings, you do what? Also, your solution is negating one of the biggest benefits of remote control: less errors from tech on the ground.

    • barbazoo

      A human makes the change locally. For example the manager in a grocery store.

      Grocery chains are removing control from stores to HQ in all kinds of ways to cut cost, this is a symptom of that.

      • pbalau

        The main reason to remove control from the "boots on the ground" is to prevent errors. Not cost cutting.

        The problem is not that the control is centralized, the problem is not enough security.

    • kotaKat

      Something akin to Mikrotik's "device mode".

      https://help.mikrotik.com/docs/spaces/ROS/pages/93749258/Dev...

      If I have to enable a privileged operation (like enable container support), I have to change a device-mode flag. To confirm it, I have to either physically push the Reset button on the device or pull the power from it physically within a set window of time.

      Push the setting to the freezer but require a physical button press/power control action from someone locally to confirm the new setting change.

      Have a big pop-up message on the HMI that says "TEMP CHANGE REQUEST: CURRENTLY 0C, REQUESTED 66C - OK?" so someone can yelp and go This doesn't look right! and call in the experts for help.

      Is it perfect? No. Could it be feasible for some applications? Yes.

lordnacho

Are these IoT devices actually directly on the internet, in the sense of exposing a port on a public IP address (perhaps behind NAT)?

Because you'd think it would work to just have them on a VPN, and then they aren't responsive to any non-authenticated internet traffic?

  • Scandiravian

    I imagine that, unfortunately, a lot are, but others might lack things like MFA at their trust boundaries

    IT security is a pretty complex topic and a lot of businesses don't have the knowledge in-house to access the security of their own infrastructure

    If you have no-one to actually patch your devices and architect your infrastructure, you'll probably end up with just asking the "geeky" student assistant to get it sorted. They'll throw it on the office WiFi, set the same user+password on all the devices and call it a day

    In my experience, the vast majority of orgs have essentially no IT security

JdeBP

Closer to the source than an English newspaper:

* https://lecanardenchaine.fr/police-justice/55332-les-hackers...

mainecoder

can someone please explain how they can heat the blood I understand they can stop the freezing but you cannot set the temperature of a refrigerator to a point where it literally heats the stuff inside since a refrigerator do not have the mean to warm objects inside it can only remove the heat.

  • rescbr

    It's the defrost cycle.

    Modern "frost-free" freezers have resistive heaters inside them.

    • giantg2

      Why would anyone buy a frost-free medical freezer? That's terrible for safety and product longevity with all the freeze thaw cycles.

  • Ekaros

    Basically understand that fridges and freezers work by making a surface, heat exchanger or some type of pipe cold. Being cold leads to moisture in ambient air condensing on that. And being usually below freezing to icing on it. Ice is not very good heat conductor. So you want occasionally get rid of it. Easiest way to achieve this is heating it. Simple resistive heaters are cheap and maluable for this.

    Now if you can control these heaters you can pump up the temperature to quite high. And I imagine with certain uses cases actually emptying the whole thing heating it up to melt ice and then bringing temp back down is not that unreasonable process. Also allows keeping the temperature in very close range. For home appliances bit more temperature variation is acceptable.

    • customguy

      Maybe it could be combined with thermostats? E.g. one for "if it ever gets hotter than N degrees, disconnect all heating elements and trigger some alarm", another one for "if it's warmer than X for longer than Y minutes, do the same". That could also be to the network, too, it just would never read from it, or from anything electronically. Just bimetals closing or opening circuits, basically. How expensive would that even be? (If you planned for it from day 1 of the design I mean, not retrofitting things)

      • giantg2

        Or just do it the better, manual, way - point a heat lamp and fan at it with the unit open. Even if you melt the ice inside, you still need to remove the moisture. The manual process is not that intensive and needs to be performed very infrequently.

        • customguy

          Fridge at home totally, no idea about blood banks, but freezers in supermarkets probably not so much? I would imagine being able to start a warming cycle, then going around with dry towels to wipe out the water, especially if you have to do it while the store is open, is a lot more feasible.

          But how about this, maybe something that keeps an eye on the state and rate of ice buildup, and helps schedule doing it when it's actually necessary, and maybe helps spot issues that cause quicker buildup.

          • giantg2

            Yeah, even at home towels are used.

            That could be useful. An easy implementation might to to track temperature trends with power draw relative to the other units. You might have to account for door openings, but seems like a good way to mark units for mechanical inspection.

  • kristjank

    Seems like it's more of a walk in freezer situation and it can be controlled in either direction.

elmer2

We need to have a French Revolution for hackers that do this. One clobbering, and they will think twice.

  • fhdkweig

    Only if you can find them. And only if they are in a country where you can get them.

  • assimpleaspossi

    Agree. There should be a worldwide effort against them by all governments everywhere.

    How low must one go to do such a thing as attacking a blood bank? Of course, some of these low people are also low life governments.

  • esseph

    They're state actors performing hybrid warfare.

  • lenerdenator

    We're 30-35-ish years too late.

    The first time we found a provable case of malicious hacking, whether by individuals or nation-states, the result should have been the termination of that entity. Nothing says "stay out of my network" like a bloody head on a fencepost.

marsknight

Le Canard Enchaîné is a satirical paper!

  • zeumo

    Yes, but not in the same way The Onion (or its French counter part Le Gorafi) are satirical.

    Le Canard enchainé makes fun of people and institutions, but never makes stuff up, and are arguably more rigorous than most mainstream media outlet. They have a long history of exposing real scandals, albeit with a tongue-in-cheek manner.

    • JdeBP

      Like Private Eye in the U.K., which is satirical, but also has a long history of reporting serious news.

  • pyrale

    Nope. It's a serious newspaper reporting on serious news. Usually with a vitriolic tone and wordplay, but it's absolutely not a satirical newspaper like the onion (the french equivalent would be le gorafi).

    Same news other serious outlet:

    [1]: https://www.franceinfo.fr/internet/securite-sur-internet/cyb...

  • croisillon

    yes but The Telegraph too runs invented stories

smallnix

I don't understand the 110. The blood was.. boiling??

  • fbrncci

    The way I understand it, and someone please correct me if I’m wrong. Whoever hacked the devices send a command to increase temp to 110, but it never reached that number, instead it just reached the max. But the news story still reports it as if the blood literally started to boil to 110c

jakub_g

Alternative source without paywall:

https://www.bbc.com/news/articles/c8vgxyvz6y9ro

mg794613

Stop attaching everything to the internet...

amelius

I see a new market in little VPN devices.

  • Ekaros

    There is plenty of options already on the market. From specifically for remote use to simple features on routers.

    Still, spending any money on basic security seems to be way too much these days.

  • cluckindan

    Conveniently already backdoored!

ReptileMan

They had almost 3 weeks of warning since those attacks started. No excuses if they are not secured by now.

fithisux

It is either malicious incompetence or a red flag. No other explanation for me is satisfactory.

  • Good4boothee

    Check out /r/NotMyJob/. You can lose faith in employees, and humanity in general, one video at a time. All it takes is few people who DGAF and security issues won't ever be detected, to say nothing about addressing them.

retinaros

we are a few attacks like this from a country interpreting it as a declaration of war. I have no doubts a developed country counter-intelligence cell can find which country is responsible for such a large scale attack. I wish they target countries like China instead of spineless france.

  • pyrale

    So if the attack comes from groups hosted in <checks notes> Israel, Russia or some SEA proxy of China, what does France do? Nuke the country?

    • retinaros

      no. find links with government then if yes consider it a declaration of war. pegasus on a foreign country leader for instance should be treated as one

  • BSDobelix

    >I wish they target countries like China instead of spineless france.

    Because Chinese Life is less worth than "spineless" French? What is that disgusting worldview of yours? You know what a blood-bank is, right?

    • harvey9

      I read it as meaning China is more likely to track down and prosecute the attackers. I use the term prosecute loosely.

    • retinaros

      u sir should use an LLM

      • BSDobelix

        3 times editing you comment to make my answer unfit...well that's a choice.

        But let's talk about LLM's, i hope you dont ever use them with a mindset like "pegasus on leaders phone = declaration of war".

        • retinaros

          sure it is the edit that made your comment unfit yet the person who replied to your own comment five 5 seconds after got it. we can discuss reality of the world as you want but it seems u just fine with foreign nations hacking your president. debating would be hard.

    • dumbmrblah

      They mean that China will respond in kind, rather than France, who may just wring their hands.

  • m000

    Spineless or beholden? That is the question.

arttaboi

This is out there!

cricketfanatic

This is not looking good especially with so much red tape in Europe don’t know how they will deal with this…

  • pyrale

    The article states there was no impact on stored products, because the attack was detected early.

    I'm not sure why you're talking about red tape, is that really related to the article?

  • bone_frequency

    The EU will release a statement where they claim to be very concerned. Then maybe write an additional 1200 page regulation on industrial refrigeration that will fix the problem by making impossible to legally refrigerate anything. The usual.

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