Settings

Theme

Let's Encrypt had a higher error rate for 90 minutes today

letsencrypt.status.io

161 points by widdakay · 114 comments

Reader

10 threads
jaas

Let's Encrypt has been working normally for most of the day. There was a ~90 minute period during which some of our users would have received a higher error rate due to upstream networking issues, but the majority of requests were successful even during that period.

It seems our status.io notes are being misinterpreted as much more severe than they were intended to reflect.

Edit: Note that this was written in response to a previous submission title implying that Let's Encrypt was entirely down most of the day.

  • widdakayOP

    I'm not sure if your higher error rate is sticky per user or something, but I've tried 10+ times throughout the day and have had 0 successes. They all come back as internal server error. That's why I eventually posted.

    • jaas

      It would not have been sticky for the entire day. If it was sticky at all, it would have been only during the 90 minute period I referenced. It's most likely that there is some other issue with how you're requesting the cert. Folks can help debug at: https://community.letsencrypt.org/

      • widdakayOP

        I ran the exact same command now and it's working, so it is possible I was unlucky and was hitting all the worst possible cases.

      • sgt

        Could it be that he was simply throttled while retrying? That seems plausible, and it would make it seem like a long outage.

      • widdakayOP

        I updated the post title to say (Fixed) now.

        • jaas

          Since Let's Encrypt wasn't down most of the day if would be helpful if you could update the title to reflect that.

          • widdakayOP

            I updated the title. Let me know if you think it's more accurate. It did appear as down for me though.

            • jaas

              Yeah, thanks

              • widdakayOP

                I did not intend this to hit the top of the front page lol. I just posted it and then came back 15 minutes later to it having exploded.

                • jaas

                  No worries

                  • taspeotis

                    Thanks for securing the web

                    • sam_lowry_

                      Thank them for making the web depend on a single US-based shady org, as if DNS was not enough.

                      • cpach

                        Feel free to launch your own CA.

                        • sam_lowry_

                          No-no, I would rather go back to the good old HTTP/1.1.

                          P.S. JS injection into TCP packets and other meddling with passthrough data should be banned legally, not technically via encryption.

                          • soco

                            I wish you good luck in court trying to get compensation for the damage you've got through a JS injection attack. Because people prefer to lock their valuables instead of constantly having to identify and sue thieves.

                            • sam_lowry_

                              Not court, regulation. Wanna be a carrier? Then don't meddle with traffic. Otherwise, you are liable for all the child porn and drug trade that happen to cross your boundary.

                              • soco

                                Right, we actually agree on this. And where is regulation enforced? In courts. Who says the provider is liable? A court. This was my point: not locking your house means a lot of processing to get back to the place where you have been before - if it can ever happen. And I'd very much not go through a whole trial...

                              • Natfan

                                am i a carrier when i host my own wifi network?

    • teekert

      Why are you trying? Doesn’t Caddy (or something) just takes care of this well in advance and should have no issues with one or several days of my service at all at any time?

      Edit: my bad. I’ve tried as well recently, when you’re rushing to get your new domain up of course…

dlcarrier

That explains why one of my IoT vendors is using an expired certificate.

I wish Firefox would just give a mild warning for a recently expired certificate, instead of treating it the same as a true man-in-the-middle attach. It's not like someone who couldn't factor the private key in 200 days could in 201 days or even 300 days.

I'm convinced that we'd have better security, if we didn't have so much security theater. You'd think TLS is useless, from the warning my phone gives if I connected to a public Wi-Fi AP, but then again there's nothing in TLS (or WPA) that prevents it from being used in a way that is completely useless: https://www.youtube.com/watch?v=M1si1y5lvkk

  • jaas

    > That explains why one of my IoT vendors is using an expired certificate.

    I don't think so. There was a dip in success rates for 90 minutes today, but nobody should be renewing their certificate within 90 minutes of expiration. If you're at that point, something went wrong weeks ago.

    • mannyv

      "nobody should be renewing their certificate within 90 minutes of expiration"

      You obviously haven't worked with hardware guys.

      "I mean, what's the point of those last 30 days if you need to renew it 30 days before expiration? Why not just renew it before it expires? If I'm required to renew it 30 days before the expiration date then the expiration date is a lie, isn't it?"

      • ozim

        If they make 7 days grace period then expiration date will be a lie and of course every one will use grace period like it would be normal thing ;)

      • selcuka

        > If I'm required to renew it 30 days before the expiration date then the expiration date is a lie, isn't it?

        Many countries won't let you enter if your passport expires less than 6 months after your planned departure date. Basically the effective validity of a passport is 0.5 years less than the period you pay for.

    • LtWorf

      > weeks ago

      How long do you think a certificate lives?

      • jaas

        Mostly 90 days, and we recommend renewing at 60 days for 90 day certs. That gives more than four weeks of leeway.

        If you're one of the few early adopters of short-lived (6-day) certs you should renew at 3 days, giving you 3 days for a successful renewal. A 90 minute outage, even if it was a full outage, would not interfere with a successful renewal.

        • selcuka

          > If you're one of the few early adopters of short-lived (6-day) certs you should renew at 3 days

          Apparently certificates are becoming OCSP-only with a TTL.

        • nottorp

          How's the push for 48 hour certificates going?

      • bebop

        90 days moving to 45 but you can and should renew earlier than that. Automating this process means that you should be request a new certificates roughly 60 days (or 30 soon) after the issuance of the previous certificate. That way you would have plenty of time to deal with renewal issues. The process for renewal should have back off and retries built in. This prevents a situation where a down time for the issuer means that your production environments are non-functional.

      • Biganon

        They work at letsencrypt, I'm pretty sure they know.

  • dingaling

    > I wish Firefox would just give a mild warning for a recently expired certificate

    Nope, if the SSL industry continues to insist on increasingly short cert lifetimes then I want Firefox to give no quarter when a cert expires.

    Play by their rules and fall by their rules too.

    • mannyv

      Certificate expiry is less severe than an untrusted issuer or a host mismatch.

      The former is most likely an administrative error (ie: someone forgot to renew, or the auto-renew is failing). The latter is more likely to be an MTM attack.

      I'm not sure how you would use an expired cert as an attack vector. By loading in an old cert into an expired domain so you could spoof older content?

      • mcpherrinm

        If a key is breached, the certificate can be revoked, but that revocation goes away once the certificate is expired.

        Expiry is a pretty fundamental part of the security model of certificates.

      • tgsovlerkhgsel

        Revocation information may not be available for expired certificates. Not that it matters much because the last time I checked revocation didn't really work for non-expired certificates either, but I think that (+ the risk of people treating expired certificates as worthless and thus increasing the risk of exposure) is the main reason.

        Also of course domains changing owners, but again... I don't think we have good monitoring for that during the current long lifetime, so maybe a grace period where a warning is shown but it's easier to click through would be a good idea. Perhaps combined with a requirement to keep revocation information (and keep revoking expired certificates) X days past expiry.

    • MobiusHorizons

      How does that help? Seems like mostly the end user suffers.

  • hannob

    There are reasons browsers do things the way they do.

    Experience and user studies have shown that users have a hard time decoding what error messages mean. "This certificate is expired, but only for a little while" isn't meaningful for people who don't have a mental model of what a certificate is.

    Furthermore, "downgrading" warnings increases the incentive to ignore issues, potentially causing more problems down the line.

  • bruce511

    But it's only the extreme warning that alerts the website (usually via a customer complaining) that the cert hasn't been renewed. Having the lesser warning just kicks the can down the road.

    The IoT should have updated the certs weeks in advance. If they haven't done it by day 0 then their process is broken and delaying the scary warning to say day +5 won't solve anything.

    • tgsovlerkhgsel

      A warning with a clear clickthrough button would work for alerting - the default TLS warnings are designed to be somewhat hard to bypass to make people think twice.

    • lambdaone

      What might be better is to, in addition to failing hard when the certificate expires, web browsers were to give a 'soft' click-through user warning if the certificate on the site - while still within its validity period - has less than say 7 days to go before expiry.

      That's probably long enough for most companies to be alerted to the problem in time and to get their act together to fix the problem.

  • bluesign

    What you want is warning when certificate expiry in next 7 days, then everyone would update before the warning.

  • fragmede

    omg new tom7!

saagarjha

Seems not ideal for an entity who seems to be pushing for shorter expiration periods all the time

  • Dylan16807

    If it goes past 24 hours, that becomes a real worry.

    If anyone is renewing certificates with less than a day remaining, that's an issue on their end far more than anything else.

  • xp84

    I think it’s mostly Apple and maybe Google who have the hard-ons for the shortest expiries possible.

    • fragmede

      To be fair, if someone managed to steal a set of keys to Gmail.com and icloud.com, I would want them to expire as short a time as possible too.

      • spragl

        That is right, but one thing is not like the other. You have always been free to set expiry low on your own certificates, but that is not the same as enforcing it on everyones ceritificate.

      • notrealyme123

        I think revoking them would be better in such a case.

        • flakes

          One is not really better, you want both. Certificate revocation lists are loaded out of band and depending on the client can be poorly enforced.

          Questions come up: do you block a request if you fail to download the latest CRL? How often do you refresh it?

          When the cert expires, it can be removed from the CRL, so shorter lived certs will allow CRLs to be smaller and faster to transfer.

          • naturalmovement

            > Questions come up: do you block a request if you fail to download the latest CRL? How often do you refresh it?

            In the before times we left settings like this up to competent system administrators to decide based on risk and not hardcoded by a handful of people at Google.

            • dijit

              > competent system administrators

              Sorry, we don't hire those anymore.

              Best I can do is a YAML monkey who knows how to glue cloud services together..

              • icedchai

                So true. The last time I worked with a person with an actual "system administrator" title was 2009!

        • hdgvhicv
          • jzl

            Stale news. Mozilla introduced a new solution for certificate revocation that solves nearly all the problems with old methods. While it hasn't really taken off outside of Firefox, that's mostly because Google and Apple haven't embraced it because they are too busy trying to shorten certificate life unnecessarily.

            https://hacks.mozilla.org/2025/08/crlite-fast-private-and-co...

          • naturalmovement

            Revocation doesn't work because a cabal of arrogant Googlenos and friends decided it's too hard to fix so we won't do it at all.

            The last browser where revocation worked properly is Internet Fucking Explorer.

  • tonyhart7

    isn't this the other way around ??? because shorter expiration time resulting on more issuing cert and therefore make it more prone to downtime

Kesseki

To be clear, “Degraded Performance” means just that, not “down.” Let’s Encrypt’s issuance is mostly working fine.

  • saagarjha

    I see you are unfamiliar with status page-ese. “Degraded performance” is a term which means some form of “the entire datacenter is probably on fire”.

  • widdakayOP

    I have tried many times to renew my certs and have had 0 successes throughout today. It seems to be 100% degraded to me.

    • Kesseki

      That’s unexpected. Please post details on the “Help” topic of the Let’s Encrypt community forum so that folks can take a look.

  • greatgib

    They claim "Degraded Performance", but 400 and 500 error responses is a non fully working service and not a performance that is just "less good".

    > Some clients may encounter 400 and 500 error responses.

  • gib444

    What % of requests succeeded vs failed? How many certificates were issued during the outage vs the average? That might actually clear things up

pibaker

What are the viable alternatives to LE? And in case none exists, what does it take to build one?

Requirements: free, available to everyone, automation friendly, issues certificates that are actually considered trustworthy by other parties.

  • treesknees

    ZeroSSL – free 90-day certs via ACME, also has a web UI for cert management

    Google Trust Services – free ACME certs, requires a Google account for registration

    SSL.com Free DV SSL – offers free 90-day certs through ACME

  • JumpCrisscross

    Have the EU or Canada pushed to launch an analog of their own?

    It seems a bit silly that a service that could be forced by EO to revoke foreign certificates is the backbone of so much of the internet.

  • dlcarrier

    This video explores a little on how certificate authorities were given their authority and a lot on how it can fail: https://www.youtube.com/watch?v=M1si1y5lvkk

    It's a bit mathy, but if you can make it through that, I highly recommend watching the whole video, especially if you like dad jokes.

  • evbogue

    Like peers could sign sites?

  • otabdeveloper4

    > What are the viable alternatives to LE?

    None. Big tech intentionally made Let's Encrypt a single point of giant failure.

    > And in case none exists, what does it take to build one?

    A new Internet and Web standards stack. The whole problem is self-imposed -- we could have published self-signed Ed25519 keys on the DNS instead, and the result would be more secure than whatever it is we have now.

    • icedchai

      Do you remember the early days of SSL certificates? It took an act of god just to get a certificate: verification rituals like faxing corporate paper work, phone calls, manually reissuing certs because someone forgot the "www", forgotten renewals...

      Let's Encrypt is incredible.

      • otabdeveloper4

        This is Stockholm syndrome. You were taken hostage and beaten and raped. Now the rape has stopped and you get gruel on schedule, and you're enamored with your captor.

ardeaver

I realize this is very much not the point, but the fact that the "Active Incident" banner is green is upsetting.

  • Kesseki

    The banner's colour is based on the "Incident Status;" it's green because services are currently operational. It would be yellow or red if the impact were more severe.

    • dxdm

      Using only color to communicate the status is confusing. If you want to communicate something, it's often best to just say it. The color can be a visual reinforcement of that. Then your explanation would not be needed.

      • Kesseki

        We do say it. That's what the "Incident Status" field is there for.

        • dxdm

          But that's not were the confusion is created. I don't even see the status field on mobile without scrolling. You don't have a missing status field, you have too much confusion, because the field and/or the color have a placement mismatch.

  • dlcarrier

    Their monitors don't seem to be detecting the outage. Sometimes they run directly on the server, and aren't able to detect routing or DNS problems.

  • NewJazz

    We're operating normally, but with reduced redundancy. We continue to work with our upstream ISP to identify and resolve the issue.

nubinetwork

It's a good thing that acme clients try to renew early, rather than leaving it to the last minute...

po1nt

Let's encrypt is a single point of failure for a large percentage of the internet.

  • gsliepen

    No, it's not. You can always switch to a different SSL provider. There are other free ones (as mentioned in other comments).

    However, thinking about how to make your own setup more robust without having to manually change configuration when one SSL provider stops working is a good exercise. I wonder if you can just get your server's private key signed by multiple SSL providers, and serve multiple certificates to clients, and whether all browsers handle that correctly.

    • doublerabbit

      Nothing is a point of failure if you can switch but that's not really true unless you have fail-over.

      If LE was to go nope right now, how fast could you move your stack from LE?

      You can't use multiple SSL certificates as redundancy. You could probably create something bespoke with a Load Balancer and SSL offloading but that's just more overhead for really nothing.

      • po1nt

        Just picture the massive load spikes on other SSL providers in that moment. And the fact that even those might not work, as their backends might rely on LE SSL 3rd party services for ID checking or something.

    • po1nt

      If you couldn't switch, that would be a monopoly. But single point of failure is when you put all your fruit in one basket. Airplanes have redundant systems, even though you can always buy new components. But it's much harder to change them mid-flight.

      • gsliepen

        Ok, but that would just be your own website having a single point of failure, not that Let's Encrypt is a single point of failure. Otherwise you could call every certificate authority a single point of failure.

  • anal_reactor

    Hot take, but in general single points of failure are less of an issue than it seems because usually outages simply aren't that common. Meanwhile maintaining whole infrastructure to avoid single point of failure is often very expensive.

    • po1nt

      In theory this sounds great, but you only realize how much do you rely on a single point of failure, once it fails. Just see github outages or even electricity outages at your home.

      • anal_reactor

        > electricity outages at your home

        I haven't had one in 20 years, which kinda proves my point.

drsalt

thats too bad

hermeticlock

:(

Keyboard Shortcuts

j
Next item
k
Previous item
o / Enter
Open selected item
?
Show this help
Esc
Close modal / clear selection