Add dormant user re-engagement email and improve name parsing
During dry run testing of our drip emails, we caught that the first run processes all installations - including months-old ones. Sending "review your setup PR" to someone who installed ages ago would be tone-deaf. Added a dormancy check so inactive users get a re-engagement email first that re-introduces the product, then onboarding resumes from there. Caught it before it hit production. Are you posting every single feature here? People will bet annoyed and flag your post and write angry emails to the mods that will ban your account and site.