Ask HN: Outsourced call center?
We're a small company that produces consumer technology products. As sales and incoming call volume pick up, we're thinking about adding to our capacity by engaging the services of a domestic call center for handling inquiries and consumer sales. Most of what I've read about this in the past says it doesn't work out very well, which is understandable. Is anyone using an outsourced call center that they're happy with? Thanks.
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