Dear OpenAI and Anthropic Sales Leaders
We've been going through enterprise sales processes with both of you, and I've encountered some practices I haven't seen before with other B2B vendors:
Usage data availability:
We're being told we can't access usage data for our existing accounts unless we sign a 12-month commitment. We need this data to make an informed purchasing decision.
Pricing validity:
Received a pricing link with 14-day validity. On day 13, we were told pricing had doubled and the original quote wouldn't be honored.
I understand AI is a fast-moving market and everyone's scaling rapidly. But these create real trust issues for procurement teams trying to make informed decisions.
Has anyone else experienced similar challenges with AI vendor negotiations? I'm hoping these are isolated issues rather than emerging patterns. > On day 13, we were told pricing had doubled and the original quote wouldn't be honored. That's because, at the moment they're dictating the market conditions not others. This also happens with monopolies with no regulation (not saying these companies should be regulated), it's just a side effect of their position, even if people do not want to make these changes last minute. I think the AI sales orgs are just immature. It's hard to say this but Google's Gemini sales team might be more professional. What do you like about Gemini sales team? This will not surprise anyone who knows these outfits are founded on the brazen theft of the work of others.