Ask HN: How to manage inbound calls/ emails/ texts etc.
I am very bad at this.
If you're running a business or working at one with lots of customers reaching out across channels ... what system do you use?
CRMs are hit or miss for me. I just keep a text file open with the stuff i need to follow up on when something does come in. But I lose context and can't prioritize right, or I just forget, then people get annoyed.
There has to be a better way ... right? Helpscout, Zendesk, https://www.quo.com/ are potential options for triage and managing these requests. (no affiliation besides a customer of Helpscout and Quo)