Air Canada found liable for chatbot's bad advice on plane tickets
cbc.ca[dupe]
Previous discussion: https://news.ycombinator.com/item?id=39378235
From the article: In an argument that appeared to flabbergast a small claims adjudicator in British Columbia, the airline attempted to distance itself from its own chatbot's bad advice by claiming the online tool was "a separate legal entity that is responsible for its own actions."