Ask HN: What companies do you admire for their user/customer support?
Support experience can make or break a product experience for users. I think there's a lot you can glance about a company/product's trajectory by looking at how their support functions, especially for startups looking to kick some incumbents by embellishing support as a key differentiator in their offerings.
I think there's a lot to unpack in the nitty-gritty - would love to hear HN's thoughts on companies they've seen doing this well -- big or small, a brand name or unknown, ... Lenovo's Thinkpad division. Fast turn around with no fuss. Lenovo's other parts of the business - total trash! For Internet in the bay area, Sonic has easily contactable and knowledgeable technical support staff. cPanel: 24h extremely good support