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Gmail – A New Integrated Layout

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35 points by sendilkumarn 4 years ago · 74 comments (73 loaded)

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clement_b 4 years ago

> Important: To use the new view, you must turn on Chat in Gmail and set Chat to the left hand panel. Learn how to turn on Chat in Gmail.

"c'mon, use our messaging products again"

xd1936 4 years ago

Still can't get over how they threw away Inbox[1]. That should have been the new default for everybody, not thrown away.

1. https://en.wikipedia.org/wiki/Inbox_by_Gmail

  • hbn 4 years ago

    Inbox was the best email experience I've ever used.

    They claimed that everything you like about Inbox has been integrated into Gmail, but it just isn't the same. All of your email categories/bundles were on the landing page. It was super intuitive to click into them and dig down into the hierarchy, and to go back/up a level on any screen you just scrolled to the top or bottom of a screen and overscroll (like a pull-to-refresh type move). I didn't have to pull out drawers or actively jump between categories. It was perfect.

    Now with Gmail I have to click into my email categories one-by-one to see what's in each of them. It doesn't do the automatic bundling. And GOD the ads! Which there are not only way too many of, but they're constantly asking me if I find them useful or not. Of course I don't find them useful, I'm trying to check my email.

  • xmprt 4 years ago

    The decision to get rid of Inbox smells like a lot of office politics. Someone probably create Inbox as a fun new 20% project and then it took off with a massive customer base that was eating into Gmail's metrics and so they decided to kill it.

    • Hurdy 4 years ago

      Literally the opposite is true. Inbox had a huge team (bigger than Gmail) and while it was loved a lot by some, it never gained much traction among the regular Gmail users, and it'd have been impossible to migrate the enormous Gmail customer base over.

      • agnivade 4 years ago

        >it never gained much traction among the regular Gmail users,

        Do you have any metrics to support that? I haven't met a single person who disliked Inbox.

  • n8cpdx 4 years ago

    I think for people who take email seriously (e.g. have work or volunteering commitments) and don’t just use it as a receipt holder, the Inbox concept is horrifying.

    Most of the good features are already baked into GMail and Outlook already. The extreme white space Material Design look is already way out of date.

    The key feature of having AI monkey with the inbox is a non-starter if you might face consequences for the AI getting it wrong. Even something as basic as Focused Inbox in Outlook causes problems and it’s only got two categories. The base gmail experience is super bad at its own implementation of categorized mailbox.

  • thomasedwards 4 years ago

    It was so good! Once they got rid of it I started moving away from Gmail because it was clear they just didn’t know what they were doing.

  • teknolog 4 years ago

    I know! Inbox was by far the best productivity software I've ever used. I was an eng manager during the time it was available, which meant I basically lived in email. I feel like I was 2x as productive because of that one tool.

    It was too beautiful for this world.

  • imchillyb 4 years ago

    Inbox was a data-gathering nightmare for our 3-Letter spy orgs.

    Inbox wasn't killed for lack of users.

    Hangouts, Inbox, and most of Google's prior messaging platforms were terminated due to lack of centralized data-gathering of the most important data sets.

    This is old news though.

    • xmprt 4 years ago

      Inbox was pretty much just a new frontend to Gmail. Why would it impede in any data-gathering if that was Google's goal?

compiler-guy 4 years ago

I shudder at the amount of retraining non technically sophisticated users will need. The doctors, teachers, and everyday people who just want their e-mail to work so they can worry about their real jobs will all have some annoying cognitive load forced on them for reasons that benefit Google and not them.

  • agumonkey 4 years ago

    I'm starting to see real problems with the continuous upgrade way of life. Giving people clearer and longer cycle of use seems healthier (especially for non tech savvy people).

    Less random surprises, less regressions, less relearning, and when it needs to happen there's one clear hurdle to climb, if you want it.

    • Majestic121 4 years ago

      I think there is multiple stages in technology.

      A quick growth stage, typically when the subject is still new and being explored, and where a continuous or very regular upgrade is the best strategy. For example, smartphones or computers were evolving so much still not that long ago, that keeping one for more than 3 years was rare, and costing a lot in term of usability.

      And then, there's a cooling down phase, when the evolution is much slower, and gains are few and far between. In this context, a consolidation strategy is better, and if one keeps the previous strategy, you can end up with changes that feel forced and are not actually evolution, but just something pushed because one has to push new things constantly.

  • nerdponx 4 years ago

    One of many great reasons to care about open protocols and the ability to use third-party client applications. Software freedom (protocol freedom? interface freedom?) has _practical_ benefits for the public good. Attempts to deviate towards closed systems and protocols should generally be viewed as monopolistic antisocial rent-seeking by default, in my opinion.

  • fartcannon 4 years ago

    I genuinely despise google. But this argument that people shouldn't need to learn things ever is what entrenches google, and Microsoft in our lives.

toomuchtodo 4 years ago

Is there any way to alleviate the problem of these forced UX transitions? At the time, Gmail was pretty revolutionary for what it offered (a large, free email account), but as the cost of compute and storage has declined, its pretty cheap to store 10GB-15GB of email in an mbox file or similar data store, fronted with JMAP [1], which any client or web front end that supports it could talk to. Is asking for long term support of a fronend (~10 years) unreasonable as long as the underlying API version is still supported?

[1] https://jmap.io/

(fastmail user, no other affiliation)

  • themodelplumber 4 years ago

    10 years...wow, 2012 front ends would involve gobs of code supporting so much ridiculous legacy IE junk, Safari junk, and so on...I can't imagine the nightmare of retaining web industry experts for such a thing. Plus a lot of the UX changes over the years were legitimately helpful to people, even power users.

    This is part of the reason why the "user's choice of IMAP client" line is so great.

  • asddubs 4 years ago

    html gmail works. You used to be able to set it as your default view (well, you still can technically), but they stopped respecting that setting and just send you to the javascript one now anyway. Still, if you change your URL manually after logging in (and possibly answer a prompt of "do you really want to use html gmail?" with yes), you can still get to it, and it's the same interface as ever.

    • sundarurfriend 4 years ago

      > Still, if you change your URL manually after logging in

      You can also bookmark the modified URL, or (what I do) have it always open as an "unloaded"/suspended tab that you can click to load.

      • asddubs 4 years ago

        yes, although if you have to login (which i do because my cookies clear on each browser reload), it will still redirect you to the javascript gmail after logging in, even if you came from the html-gmail URL. Really they just need to respect the html-as-default setting. I doubt they even broke it on purpose, it's just that nobody at google cares about it. And of course, trying to report any sort of issue to google is a lost cause. either it affects huge swaths of people and they find out about it themselves, or you're just fucked

  • andylynch 4 years ago

    Use a desktop app? Outlook and to a slightly lesser extent Apple mail are much evolved but still familiar in design to ten or even 20 years ago.

    • mjrpes 4 years ago

      Also Thunderbird. Free and works on Mac, Windows, Linux, FreeBSD.

  • jeffbee 4 years ago

    Google launched IMAP for Gmail fifteen years ago. Use that if you want stasis.

    • toomuchtodo 4 years ago

      No offense to Google, imap is inferior to both JAMP and Gmail's REST API for present day messaging and integration purposes. Google's IMAP implementation also has some...quirks.

      • dbbk 4 years ago

        I use a Mac email app called Mimestream that uses the Gmail API directly, it's a very nice experience.

      • jeffbee 4 years ago

        Neither JMAP nor the Gmail API are ten years old so they don’t qualify based on the original complaint.

        • toomuchtodo 4 years ago

          It would be more accurate to compare JMAP to IMAP and SMTP, which have been around for forty years, and I think it's reasonable for me to calibrate forward looking expectations based on more recent protocols (such as JMAP). It would be wasteful to not consider increased utility from improved protocols currently in production for similar use cases.

          Higher level, Google won't be around forever in its current form, so I think its reasonable to champion open standards and portability versus lock in to an org whose incentives between itself and its users is not that great. If you want to use a new Gmail version, great! If not, and Google doesn't offer ongoing support of a web version you're partial to, you can port out to another provider, just like a mobile phone provider.

Jtsummers 4 years ago

How many (HN) Gmail users still use the Gmail interface? I remember giving up on it as a primary interface in the mid-to-late '00s, my laptop was crappy and the interface had slowed down so much that it was nearly unusable. There was visible lag while typing a message on my circa 2003 cheap HP laptop (I was a student, it was what I could afford). It was like getting sent back to 1996 and typing out documents in Word on a 486 (In 1996, I was only typing at 30 wpm and would easily get ahead of the system. Type up a paragraph, sit back and wait while it appeared on screen.)

I've only used it since when needing to type a long form email or grab some critical information from an email while traveling and borrowing a friend or family member's computer. I haven't even done that in years thanks to smartphones.

  • mixedmath 4 years ago

    I gave up pretty recently, within the last 5 years. My travel computer struggled to handle use of slack and gmail at the same time.

    When I transitioned away from the gmail app, I also transitioned away from using gmail as my primary account. (Though this took a rather long time to completely migrate).

    I used the gmail app on my phone over IMAP for much longer, but stopped that when some update made it so that I couldn't send plaintext emails from my phone anymore. All emails were html --- and I detest html email.

    There is one exception. When I want to search old emails, I'll open up gmail and search. I don't have a good search setup for my old emails.

  • sundarurfriend 4 years ago

    It wasn't as early as mid-to-late '00s, but it has definitely been a few years since I've used the Javascript version of Gmail. It used to be snappy and responsive back when it was introduced (when Gmail was the cool new thing), but in recent years it has been a resource hog to a level that its features cannot justify. HTML-only Gmail for quick update checks/read-only usage, local email clients for anything more complex I need to do.

  • brimble 4 years ago

    I do for my personal email, because the signal-to-noise ratio is so bad there's no reason to pay much attention to it. I manually check it when I'm expecting something (99% of the time, from a computer).

    I do use Basic HTML, though. The others barely add any features I care about and bloat the memory footprint by a large multiple. And their AJAXy loads take longer than full-page refreshes on Basic HTML gmail.

  • mattarm 4 years ago

    I suspect the answer is "a whole lot of us".

  • chriswarbo 4 years ago

    My preference is using isync (IMAP) to a local folder, and interacting via mu4e (inside Emacs).

    If I don't have terminal/SSH access, I'll use the "basic HTML" view.

thecrumb 4 years ago

Another Google 'enhanced user experience' which I will hate.

nicoburns 4 years ago

I just wish they'd fix the performance. The bizarre thing is that it used to be fast while offering more or less the same functionality with more or less the same interface, and it's actually regressed. I'm not sure what on earth they have done, but they're doing something objectively wrong.

jfb 4 years ago

It's promotion packet season at Google again, I see.

blibble 4 years ago

it's guess time for the $PROMOTION_CYCLE periodic redesign!

FerretFred 4 years ago

I ditched (all of) Google 2 weeks ago after 15+ years of having an account. I don't miss it. One of the last major annoyances before I escaped was the ever-decreasing amount of screen-real-estate that seemed to be available to actually use: this new eye-candy version seems to confirm that continuing trend, so I'm happy to be out of it.

Joeri 4 years ago

So, what is the fundamental difference for me as a user between google chat's integration into gmail, and google talk's integration into gmail that they added back in 2006 and removed 7 years later? Both were chat features that allowed me to talk with my contacts.

https://techcrunch.com/2006/02/07/screen-shots-of-gmail-chat...

It seems google has gone full circle and is building things they've already built and killed once before. I don't particularly mind, I'm just not going to rely on any of this stuff because in a few years they will kill it and replace it by something else.

qwedf 4 years ago

You know what would be an awesome user setting?

-Under no circumstances do I want your update unless it's to circumvent a genuine security threat or addresses a genuine pain point that real users complain about on HN, Reddit or, if it exists, your user forums

djanogo 4 years ago

They had right button panel and top right app menu button which shows panel of icons, I guess those are projects under different teams?, so new team starts adding panel on left side.

The design reflects team/org chart, just as you would expect in a big org.

amelius 4 years ago

Stop messing with my UX! Stability is a feature!

  • stronglikedan 4 years ago

    At least this one wasn't foisted upon us with no choice to revert. And since I'll never enable the Chat that this requires, it never will be.

hestefisk 4 years ago

It’s quite tiring how often they change this. Gmail is a horrible, cluttered, and slow UI. I have started migration to my own mail server with opensmtpd, dovecote, mutt and Rainloop for web mail.

  • alentred 4 years ago

    If the major concern is the UI, not the Gmail server, using another email client (desktop email client) is an easier solution. There is a big gap between using another client and setting up a new email server altogether.

    An alternative may be also paying another email provider, and probably setting up your own domain name for it, for easier migration eventually.

  • theK 4 years ago

    Did this exact thing 13 (wow! Time flies) years ago and never looked back!

    You have to put in the hours but you know that you run that stuff!

    Even after four major migrations (roughly one weekend every 3 years) and all the bullying from the big hosts to accept your mail I still wouldn’t change my mind!

Tepix 4 years ago

It's funny that right now there isn't a single comment that mentions something positive about the new interface.

It's either completely terrible or - more likely - people hate change.

  • dbbk 4 years ago

    Some changes are good. The new Facebook rewrite and redesign is good. The new Google Meet design is good.

    This isn't.

bastardoperator 4 years ago

Nobody cares about google chat, I have it set to auto respond with a message that says use slack. If people were looking for an excuse to move, this might be the catalyst. Training a non-technical workforce can cost millions, so maybe we switch to something else people don't need to be trained on. WTF is Google thinking...

bobbob1921 4 years ago

Gmail used to offer major up changes as a option u had to enable/turn on. I wish they would go back to this. I’m now dreading the many calls/texts I’ll get today asking how to switch back to the old gmail.

(Side note- how is it that the leader in search, STILL does not support wildcard or partial word searching in gmail)

emptybottle 4 years ago

Dear Google: please leave well enough alone

uncertainrhymes 4 years ago

I am not associated with this product, but a very happy customer.

https://simpl.fyi/about

It is a plugin that emulates some of the now-removed Inbox functionality, and generally makes Gmail more pleasant to deal with.

  • rcMgD2BwE72F 4 years ago

    Why not switch to a paid-for email provider?

    Not only Google cares about locking you in their platform (they need your eyeballs) but they also intend to use your data against you (to influence your purchase decision and provide more pricing leverage to sellers).

ohgodplsno 4 years ago

Sweet, now I can get the worthless Meet tab directly in the web version. Can't wait for it to only be GMail and Meet and have no other apps, because their enterprise offerings (with other worthless apps) cause changes to everything else.

spzb 4 years ago

My response to any Google announcement these days is "What's in it for Google?". I used to love Google when it was a scrappy startup with amazing tech, now I just assume they're trying new ways to shaft me.

dbbk 4 years ago

They highlight the "app main menu" on the left, but say nothing about an identical app menu on the right? Why do both exist?

XCSme 4 years ago

I like Gmail, but I am slowly migrating to Protonmail, exposing all my purchases and personal details to an ad company sounds wrong.

fmakunbound 4 years ago

Is it any faster after this? I’m using Fastmail which is snappy to navigate around in and not sluggish when I type.

renewiltord 4 years ago

Fascinating to me that Gmail is not an app platform yet. Could be huge.

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