Show HN: Smidge – Replacing text chat with video chat

Hi folks, I posted this > 4 months ago, but we've been through a couple of pivots since then.

I'm really happy where it's landed now and think the response has been much better this time around.

Smidge allows you to have quick and easy video conversations with customers from inside your app.

As a web user, I'm tired of seeing chatbots and chat widgets everywhere. If I want to read something, I'll read the docs. If I want to ask a question, I really just want to ask a person and get my answer as quick as possible.

As a founder, it's so hard to get customers into a conversation. We spend so much time deflecting them to KB articles and bots that we've lost the ability to engage with them 1:1 and that's what https://smidge.app is intended to do. We funnel users to the right team member and tee up a call instantly in-app.

Would love feedback whether video is a thing for folks (particularly early stage where you prob don't have a success team yet). We've found quick 5-minute conversations to be incredibly valuable.

(posted here 4mths ago with a different focus: https://news.ycombinator.com/item?id=24835602)