Show HN: UberCheats: a Chrome Extension to detect if UberEats is underpaying you
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Is this real? Yeah! Listen to them admit to the bug on tape here: https://www.youtube.com/watch?v=nNI2kVAyEQ4
How do I use the extension? Install it, pin it, then follow these instructions: https://www.youtube.com/watch?v=1k2YYlb21N8
I've been cheated. What can I do? The extension has instructions: call UberEats support (for me, the number is 800-253-9435 - check the app for your number). Ask for a supervisor. Email support and first-line phone support _cannot_ help you. The supervisor can. Explain the problem, be relentless, and you'll get a payment adjustment. Do this for every transaction you've been cheated on.
That's a lot of effort for a few dollars You're right - it's not realistic to expect everyone who has cheated to call Uber and spend 30 minutes on the phone to get a few dollars back. Worry not - I anonymously track how much each person has been cheated on each transaction. If there are thousands and thousands of people who have been cheated, and I can prove it with data, there might be bigger action we can collectively take.
What next? Uber can block this app at any time. They can prevent me from checking the GPS coordinates of the pickup/dropoff location, and once they do that, this extension is forever dead. Nothing I can do. So please download it ASAP so we can find out the extent of their cheating before they block the extension!
If I'm reading this right, Uber is doing payment calculations based on the straight line distance, whereas drivers expect to be paid based on the actual distance travelled.
That's my guess - but only sometimes. Most of the time they correctly compute distance traveled. If they consistently did it as a straight line distance, that's that - it's their stupid algorithm. In this case, it's a bug that pops up occasionally.
Verified this with phone support and the fact that 90% of my payments are correct, not based on the straight-line distance.