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Cracked It, a social enterprise that repairs phones

crackedit.org

71 points by mat_jack1 5 years ago · 23 comments

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hirundo 5 years ago

> A society where no young person feels that crime is their only option. This crime can become violent. Knife crime offences resulting in injury have increased by 22% in the last year, and 85% of violent offenders are aged between 16 and 29

I think they're saying that their workforce will include such violent offenders. Good for them. Probably most of these people need another chance and are worthy of it.

But I can't say I'd be comfortable calling them to my home. My father once hired a youth offender to do yardwork. He worked for him for several months. About a year later he came to the house with a girlfriend, robbed the occupants, and murdered two of them. They were the family I sold the house to after my father died.

Maybe my bias against violent offenders is bigotry. Surely this was a rare case. It isn't very fair to generalize. Yet I do fear them, and if I used this service I'd make an effort not to let them know where I live. It seems likely that many other people feel this way. That gives Cracked It a particularly tough hill to climb for a startup. I wish them well.

  • Johnny555 5 years ago

    I don't think I'd be comfortable even giving them my phone unless I can wipe it first.

    • TrainedMonkey 5 years ago

      Turning off a modern phone should make it virtually impregnable to non-state actors. Do you have specific evidence that points otherwise?

      • Johnny555 5 years ago

        It's not clear why I have to provide evidence that my phone has any vulnerabilities to justify being my being uncomfortable handing it to a stranger with a known criminal past. Security comes in layers and one of those layers is physical security.

      • throwaway888abc 5 years ago

        How about swap of parts / chips / batteries ? Damaged vs new vs be-broken-soon ?

        Same people make very good living of it. Customer retention and profit^2. Poor those non geeks souls.

    • HenryBemis 5 years ago

      I was thinking the exact same thing. I am giving my phone, that has photos of my home, family, loved ones, addressees, etc. etc. to someone who has a criminal past. It is like giving your kid's photo to a pedophile. I prefer if offenders handle my food instead of shitloads of private and sensitive data.

  • ddrt 5 years ago

    Jesus, your father died and you sold a house all in the same year? My condolences.

Scoundreller 5 years ago

In Toronto; we have 3+ of these for bicycles. Transportation is democratizing.

I love seeing the same principles applied to communications.

advisedwang 5 years ago

The domain looks like "crack edit"

  • snazz 5 years ago

    Another victim of the expertsexchange problem. It's unfortunate because hyphens really should be avoided in URLs. For the last couple of domain names I've registered, I made sure to put the potential names into the "Detect language" box in Google Translate to make sure they weren't inappropriate words in another language, in addition to reading them upside down and backwards for other English interpretations. Naming things is hard.

    • anonytrary 5 years ago

      I noticed this too. I think naming things is only hard because people try for days to think of meaningful names when in reality the meaning and brand recognition from a name is carried entirely by the product. Every notable famous company has a really cool name. Only some lesser known companies have really cool names. Once a company gets famous, it effectively makes the name really cool.

      That's my theory anyway, I bet you all are clever and can think of counterexamples.

    • ezequiel-garzon 5 years ago

      It's unfortunate because hyphens really should be avoided in URLs.

      Why? Due to SEO penalization?

      • redis_mlc 5 years ago

        The old reason was because in radio ads, saying the domain with the dash was confusing.

        A friend of mine just registered a domain name with a made-up spelling of regular words kind of like "leet-speak". The two of us are the only ones who can type it from memory, which is not good.

    • _abox 5 years ago

      Never heard of this described as the "expertsexchange" problem but I understand what you mean :D I see they have changed their domain now to include the hyphen, lol. Haven't visited it for many years.

      Serves them right though, cluttering up google searches with resolutions hidden behind a paywall. That's karma for you. And bad preparation obviously.

      But anyway, stackoverflow/stackexchange have rightly taken their place.

  • saagarjha 5 years ago

    Even after knowing what it is supposed to be I cannot but help but read it this way :/

andylynch 5 years ago

These guys also do popups - eg they come to your office once a month and set up in the canteen. The feedback I’ve heard is really good.

A similar business locally working with ex-offenders is redemption roasters (coffee).

Another really good example of how this can be successful helping people is Timpson’s.

anonytrary 5 years ago

Looks like we've got ourselves another Experts Exchange (see the domain name).

  • mosselman 5 years ago

    Crack edit? Is this a term I should be familiar with? To be clear: I know ‘crack’ is a drug, I am asking if ‘crack’ in combination with ‘edit’ is something funny.

    • cglong 5 years ago

      Read aloud, "crack edit" unfortunately sounds a lot like "crack addict".

freedomben 5 years ago

This looks really neat, but it seems like a really bad time to be in "workplace" repair when so many are working from home due to a pandemic. I just found out I'll be stuck at home until at least 2021.

chemmail 5 years ago

Wow an even dumber name for a copycat of icracked. Another dumb name.

  • andylynch 5 years ago

    Despite knowing about them for a year or so, you made me think, and I realise that their name is really quite clever: you’ve cracked it - they can fix it. But ‘cracked it’ also means they have also solved the problem!

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