Ask HN: What is true north KPI of a SaaS business?
I am running a bootstrapped SaaS venture for 3+ years and I am planning to share KPIs with some experienced entrepreneurs. Before I share, I was looking for metrics others share, one of the KPIs I couldn't understand is true north? How to calculate it. This provides a fair bit of an idea: https://www.linkedin.com/pulse/three-true-north-metrics-your... ARR, Cash, Churn, Growth Rate, A usage KPI, Support Time-to-close