Do We Create Shoplifters?
unintendedconsequenc.esThe rise in the popularity of self-checkout is shown to also spike incidents of shop lifting from people who were unlikely to shop lift given that defrauding a machine can feel quite different to defrauding... well, a person. With all the discussion on HN about Amazon Go and shops using CV to handle self checkout, thought this would be a great share.
Makes me think about business models differently. There's both the revenue / cost part of a business model and also the human behavior shift that happens. I get why the companies make these choices. They aren't required to think about externalities.