The business
phone that does
more than ring
Zoom Phone combines enterprise-grade reliability, global reach, and
built-in security with AI-first simplicity, so you can provide smarter service,
keep teams connected, and scale faster.
Zoom Phone plans starting at
/month/user
Zoom Phone plans starting at
/month/user
Zoom Phone plans starting at
/month/user
4.5/5
out of 7.9k+ reviews
4.5/5
out of 54.9k+ reviews
8.3/10
out of 5.8k+ reviews
Key features
VoIP phone features built for flexibility and adaptability
All-in-one communications
Do it all in a single platform — Zoom Phone, Meetings, and Zoom Chat work together seamlessly in Zoom Workplace.
Press a button to connect with a teammate or group — no dialing required.
Send and receive faxes with your Zoom Phone number — no additional hardware needed.
*Customer Engagement Pack license is an additional cost.
Use cases
Discover how teams stay connected with Zoom Phone
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From onboarding new employees to handling peak call volumes, Zoom Phone gives IT the tools to stay in control (minus the stress).
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Make every sales call count with Zoom Phone. Get tools that simplify follow-ups, log activity automatically, and surface key insights, all in one place.
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Zoom Phone helps retail teams coordinate, share devices seamlessly, and respond to customer needs quickly — so every shift runs smoothly.
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Fewer delays, smoother shifts, and safer operations — Zoom Phone makes it easy to connect across shifts, departments, and noisy environments without disruption.
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Zoom Phone routes calls, manages faxes, and connects departments fast — so healthcare teams can focus on patients, not phone systems.
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Zoom Phone helps your support team answer calls quickly, handle tough issues together, and keep track of follow-ups — so customers can get the help they need.
Zoom Virtual Agent Receptionist
24/7 always-on AI Receptionist
Set up a virtual AI receptionist to greet callers, answer questions, book appointments, and route callers to the right team automatically.
* Free trial is available to existing Zoom Phone customers at this time
10M+
Users trust Zoom Phone
99.999% SLA
An extra level of confidence in your phone with enterprise-grade uptime.
Gartner
5-years running as a Leader in the Magic Quadrant™ for UCaaS
Don Schlising, CIO
ALCIVIA
Resources
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VoIP technology offers flexibility for businesses looking to upgrade their old phone systems.
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Cloud technology offers better features, enhanced resiliency, scalability, and lower costs.
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Get benefits like top-tier security, greater credibility, and enhanced features.
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Flexible options to keep your PSTN connectivity with your current provider.
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Phone number requirements for Zoom Phone.
Connect with us
Contact our sales team
Talk with one of our experts to come up with a plan that’s right for you.
US & CA Unlimited Phone + Workplace Basic
/user per month (billed annually)
Phone US & CA Unlimited added to Workplace Basic.
Highlights:
-
Phone
- Domestic calling (unlimited or metered)
- Domestic SMS & MMS
- Domestic online fax (50 pages per month)
- International calling (metered) See rates
- Domestic phone number included
- Call recording
- Integrations with Salesforce, Slack, Contact Center, Microsoft and Google
- One management portal
- Make & receive calls from multiple devices and apps
-
AI features
- Post-call summaries
- Voicemail prioritization
- Task extraction
-
Meetings
- 40 minutes per meeting
- 100 participants per meeting
-
Chat
- Instant messaging
-
AI Productivity Suite
- Limited AI capabilities
/user per month (billed monthly)
Phone US & CA Unlimited added to Workplace Basic.
Highlights:
-
Phone
- Domestic calling (unlimited or metered)
- Domestic SMS & MMS
- Domestic online fax (50 pages per month)
- International calling (metered) See rates
- Domestic phone number included
- Call recording
- Integrations with Salesforce, Slack, Contact Center, Microsoft and Google
- One management portal
- Make & receive calls from multiple devices and apps
-
AI features
- Post-call summaries
- Voicemail prioritization
- Task extraction
-
Meetings
- 40 minutes per meeting
- 100 participants per meeting
-
Chat
- Instant messaging
-
AI Productivity Suite
- Limited AI capabilities
Pro Plus Phone + Workplace Pro
/user per month (billed annually)
Phone US & CA Unlimited added to Workplace Pro.
All of US & CA Unlimited, and:
-
Phone
- Domestic calling (unlimited)
-
Meetings
- 30 hours per meeting
- 100 participants per meeting
Increase with Large Meeting
-
My Notes
- Unlimited AI note-taking
AI note taker for Zoom, third-party, and in-person conversations
- Unlimited AI note-taking
-
Video Management
- Group videos in channels (25 unique viewers)
- Zoom recordings, Clips, and uploads
-
Chat
- Instant messaging
-
Scheduler
- 1 personal booking page
-
Canvas
- Unlimited AI document creation
-
Whiteboard
- 3 editable whiteboards
/user per month (billed monthly)
Phone US & CA Unlimited added to Workplace Pro.
All of US & CA Unlimited, and:
-
Phone
- Domestic calling (unlimited)
-
Meetings
- 30 hours per meeting
- 100 participants per meeting
Increase with Large Meeting
-
My Notes
- Unlimited AI note-taking
AI note taker for Zoom, third-party, and in-person conversations
- Unlimited AI note-taking
-
Video Management
- Group videos in channels (25 unique viewers)
- Zoom recordings, Clips, and uploads
-
Chat
- Instant messaging
-
Scheduler
- 1 personal booking page
-
Canvas
- Unlimited AI document creation
-
Whiteboard
- 3 editable whiteboards
Business Plus Phone + Workplace Business
/user per month (billed annually)
Phone US & CA Unlimited added to Workplace Business.
All of Pro Plus, and:
-
Phone
- Domestic online fax (unlimited)
-
Meetings
- 300 participants per meeting
Increase with Large Meeting
- 300 participants per meeting
-
Scheduler
- Unlimited booking pages
-
Whiteboard
- Unlimited whiteboards
-
Extras
- SSO, managed domains
- Multi-region storage and media control
- Device management
- Information barriers and other policies
- Archival and data loss prevention APIs
/user per month (billed monthly)
Phone US & CA Unlimited added to Workplace Business.
All of Pro Plus, and:
-
Phone
- Domestic online fax (unlimited)
-
Meetings
- 300 participants per meeting
Increase with Large Meeting
- 300 participants per meeting
-
Scheduler
- Unlimited booking pages
-
Whiteboard
- Unlimited whiteboards
-
Extras
- SSO, managed domains
- Multi-region storage and media control
- Device management
- Information barriers and other policies
- Archival and data loss prevention APIs
FAQs
Got questions? We’ve got answers.
A cloud VoIP phone system is a communication solution that uses the internet to make and receive phone calls instead of physical phones and landlines. Cloud VoIP systems are hosted and managed in the "cloud". Zoom Phone is a cloud VoIP phone system.
No, you don't need a special phone to use VoIP. You can choose to use dedicated VoIP phones that connect to your internet network directly, or you can use software (or softphone) like Zoom Phone to make calls from any compatible device with our desktop or mobile app.
VoIP phone refers to a device or program that utilizes Voice over Internet Protocol (VoIP) technology. VoIP technology allows the user to make voice calls over broadband internet, rather than through a traditional, analog connection.
We make it easy to get started without telecom expertise. You can transfer your existing compatible business phone number to a full-featured phone system with no hidden fees. If you'd like extra support, get up to three one-hour training sessions with a Zoom Phone expert.
Zoom Phone is compatible with many desk phones designed specifically for VoIP.
Zoom offers phones from manufacturers such as Mitel, Yealink, and Poly. You can shop our current list of Zoom Phone-compatible hardware options here.
Yes, you can transfer your existing business phone number to Zoom's full-featured phone system with no hidden fees.
Get more ways to communicate with Zoom's connected phone solution — call, video, chat, SMS, and fax.