Posts
- Game Over (2026-01-29)
- Implementation metrics are garbage (2025-07-17)
- The value of Support (2025-05-23)
- May you live in just-interesting-enough times (2025-04-11)
- On taking time away (2025-01-09)
- Don't do it yourself (2025-01-08)
- Proactive support (2024-12-11)
- Get a hobby (2024-11-29)
- Patterns emerge from practice (2024-11-15)
- Support is a cost center - part 2 (2024-11-08)
- Support is a cost center (2024-11-01)
- People do quit jobs (2024-10-14)
- Automaton and on and on (2024-10-11)
- Remote work (2024-10-07)
- Please go outside (2024-10-06)
- Operational modes (2024-09-08)
- Hiring your first Support Professional (2024-08-22)
- Why do we do this? (2024-07-30)
- Not now, we're too busy (2024-06-28)
- The reverse Anna Karenina theory of support (2024-06-13)
- Conway's Law and Order (2024-03-21)
- AI can't do your job (2024-02-29)
- Building and maintaining sources of truth (2024-02-21)
- Support is a dead-end job (2024-02-14)
- Data is a curse (2023-07-26)
- Stop doing all hands support (2023-06-07)
- Remote founding team (2023-05-25)
- Breaking down silos (2023-05-17)