Hybrid Work

With hybrid work a permanent feature of the workforce, organizations are streamlining and optimizing the digital workspace tools and platforms. By taking a persona-based approach, organizations can build alignment, deliver digital experiences that exceed expectations and keep diverse employees empowered, wherever they work.

An organization's workforce — its employees — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time. <br/> <br/> When organizations pivot towards employee-centric digital experience or plan for large-scale workspace refresh, the need to empower end users with the right technology tools and provide measurable business value is paramount. <br/> <br/> Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.

Employee experience (EX) and customer experience (CX) are intrinsically linked and prioritizing both is imperative for organizations looking to thrive in a permanent hybrid work model. But not every company thinks this way, which will inevitably lead to internal attrition, inefficient onboarding, slower time to market and customer dissatisfaction. Join WWT's Chief Digital Advisor Charlie Lawhorn and David Rosenblatt, a distinguished digital workspace solution architect, as they discuss the criticality of equalizing EX and CX in today's work environment, how organizations can begin to unify the two concepts and examples of companies reaping the rewards of getting it right.

The voice of the customer and employee are both getting louder and easier to measure, which presents a golden opportunity for organizations looking to grow and differentiate in a crowded market landscape. But what's the best way to measure customer and employee experience? What are we even measuring for?   Join Marlan Hardie, Chief Digital Officer of WWT's Global Service Provider organization, as he talks about innovations happening within the telco, media and gaming space, and how they can translate to other industries. Marlan also discusses the value of focusing on the employee and customer experience, and his recent recognition as a Modern Day Technology Leader at this year's BEYA STEM conference.  

Break down silos across people, processes and data to create fresh experiences that drive loyalty, efficiency and competitive advantage.

In today's world, it is extremely important to cater to your workforce. We believe the secret to creating a world-class employee experience is by delivering an empowering environment where everyone can thrive. By aligning your people, processes and technology, leaders can offer seamless experiences, which lead to increased employee productivity, higher engagement and better performance.

A meetings interoperability discussion about employee experience with video endpoints and Microsoft Teams Rooms with Microsoft's Jimmy Vaughan, Partner Technical Specialist, HP Poly's Joe Mukherjee, Director, America's Channels & Canada Sales Engineering and WWT's Joe Berger, Area Vice President of Digital Experience.

Shift from being reactive to proactive with solutions that combine real-time analytics, employee sentiment data and automated remediation for improved EX.

Get a firsthand view of some of the top technologies for enabling hybrid work. In this video playlist, we explore Appspace's desk and room reservation system, the Poly Studio P15 personal video bar and lens, Cisco Webex Desk Pro, and the Cisco 730 headset.

Microsoft Unified Communications for Calling, IM/P and Conferencing.

Zoom Video Communications provides videotelephony and online chat services through a cloud-based peer-to-peer software platform and is used for teleconferencing, telecommuting, distance education and social relations.

Poly develops video, voice and collaboration technology to help solve the dilemma of work from anywhere on any platform.

Appspace develops digital signs, room scheduling, kiosks and more in a single, unified platform.

Omnissa Workspace ONE is the most comprehensive modern management tool in the industry, providing unparalleled levels of automation, self service, user privacy and intrinsic security while enabling organizations to manage costs of endpoint diversity.

Citrix Systems's software enables networked PCs and wireless devices to remotely access applications from a central server. Citrix also offers software for load balancing, application development, and resource management, as well as products for creating virtual private networks.

ServiceNow is a cloud computing company focused on designing, building and managing IT automation for digital workflows in enterprise operations.

Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a core element of their workforce model. Many HR and IT leaders need to revisit their strategy to support and optimize hybrid work as a permanent feature of workforce management. WWT's Hybrid Work Spectrum helps organizations visualize their balance between on-site and remote workers so that we can help organizations determine their requirements and priorities and budget allocation.

With hybrid work a permanent model in the workplace, organizations must fully support the seamless transition between home office and on-site work. Taking into account the networking and security challenges that arise, we help your team prioritize fit-for-purpose platforms, collaboration tools, automation and workflows required to provide hybrid-office employees with the best possible experience. This workshop is designed to help your organization build a plan to achieve your goals for a productive and secure hybrid-office business model where employees and the business thrive.

An organization's workforce — its employees — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time. <br/> <br/> When organizations pivot towards employee-centric digital experience or plan for large-scale workspace refresh, the need to empower end users with the right technology tools and provide measurable business value is paramount. <br/> <br/> Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.

WWT's Active Directory Strategy Accelerator develops a plan to modernize and mature active directory. Jump in with our experts as we prepare you to mature Active Directory, covering mergers, acquisitions, divestitures, rebranding, security hardening or modernizing to support new identity requirements.