DigitalOcean is rated "Excellent" with 4.6 / 5 on Trustpilot

I have had a great experience with…

I have had a great experience with DigitalOcean. Setting up a Droplet is quick, the dashboard is easy to use, and the documentation is clear and genuinely useful.

Pricing is straightforward and fair, performance has been reliable, and features like backups and managed databases save me time. The community tutorials are also excellent.

One small improvement would be offering a few more guided setup wizards for common stacks, since beginners can still feel a bit overwhelmed at first. Overall, I would gladly recommend DigitalOcean for simple, dependable cloud hosting.

January 9, 2026

Unprompted review

I had a great experience with…

I had a great experience with DigitalOcean support. They reviewed my request and removed the SMTP restriction on my account, and after that my server connectivity worked correctly (ports 25/465/587). Communication was clear, the resolution was effective, and the process was handled professionally. Overall, very satisfied.

January 6, 2026

Unprompted review

DigitalOcean Support That Actually Fixes the Problem

I reached out to DigitalOcean Support asking a simple question about free credits, expecting the usual canned response or policy copy paste. Instead, the support agent actually reviewed my account, identified why the credits were not applied, and fixed it without back and forth.

They manually applied $200 in trial credits, clearly explained where to see them, how they reflect on billing, and the exact expiry date. No vague answers. No runaround. Just action.

This is how support should work. Quick, transparent, and genuinely helpful.
Big respect to the DigitalOcean support team for not wasting time and actually solving the issue.

If more companies handled support like this, people would trust platforms a lot more.

December 29, 2025

Unprompted review

My experience was great for two…

My experience was great for two reasons. First the customer service agents were very responsive and with 2 emails explaining my problems, they were able to solve them and secure my needs. I'm thankful and happy for their efforts. Keep it up team.

January 4, 2026

Unprompted review

vps app mongodb docker all

do Cloud is the most generous I've encountered, even more so than Google's $300 credit offer. This is because do's application process is incredibly straightforward, and I believe supporting Alipay is crucial. Many mainland users lack payment channels. China's situation is somewhat complex, but I see you actively addressing it. After fully experiencing all of Do Cloud's services, both speed and performance meet cutting-edge standards. The proactive promotional plans reduced my expenses by nearly half—compared to GCP, this is the honest truth. Thanks to the dedicated engineering team and Peace.

January 7, 2026

Unprompted review

12 years no issues!

running a VPS since 12 years with no issues, the accounting system allows me to "try" things easy and reuse snapsots at a later time. easy configuration options

January 5, 2026

Unprompted review

After a kubernetes update one of my pod…

After a kubernetes update one of my pod was unable to pull image from registry.gitlab.com. After I made a ticket, I received an answer which was fast, helpful and effective. I solved my problem with the suggestion I received.

January 5, 2026

Unprompted review

easy and secure

Secure, fast, and easy to use. The issue was resolved within 24 hours. The support team was punctual, objective, and highly professional.

January 3, 2026

Unprompted review

Fast and solid support

Fast and solid support. I reported a billing issue in the morning and got a clear, same-day response. They fixed the balance and even added promo credits proactively. Smooth handling, no friction — great experience overall.

January 2, 2026

Unprompted review

I requested an account cancellation on…

I requested an account cancellation on the 28 of nov and they still charged my card on the 28 of dec. Terrible customer service. Feels like it's just an AI bot that is email back!! Avoid this company from all perspectives!!

November 1, 2025

Unprompted review

Reply from DigitalOcean

2 days ago

Hi Martin,

Thank you for reaching out with your feedback. We sincerely apologize over the negative experience. We acknowledge the situation must be frustrating one since you did not anticipate being charged.

We were able to locate a ticket on our side where the support team confirmed the account has been deactivated completely. Our platform gives complete authority to the account owners and only they have the access to delete the resources or the team.

If you have any follow up concerns or questions, please feel free to let us know.

Regards,
DigitalOcean

Excellent service and outstanding customer support

My experience was great because the team was professional, friendly, and very responsive. Customer support was excellent—quick to reply, helpful, and always willing to go the extra mile. Communication was clear throughout, making the entire process smooth and stress-free. This company clearly values its customers and delivers high-quality service.

January 1, 2026

Unprompted review

This is very satisfying customer…

This is very satisfying customer experience, from submitting the ticket just less than a hour or so, the issue was completely solved, thanks team!

December 31, 2025

Unprompted review

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