is a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more. Previously, she was a writer and editor at MUO.
Zoom suffered a major outage this afternoon that prevented people from connecting to video calls and accessing its website. As shown by Cisco’s ThousandEyes platform, site connectivity dropped off at around 2:40PM ET before coming back online nearly two hours later.
Users across X posted about the outage, with some getting an “Unable to Connect” error message when entering meetings, and others unable to sign in at all. The Zoom website was also completely down, as it displayed a 502 Bad Gateway error, and its press email didn’t work either.
In an update on Wednesday, Zoom said the outage stemmed from a “server block” by its domain registrar Godaddy. “This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain,” Zoom says. The company adds that the outage was not a result of a security issue, network failure, or Distributed Denial of Service (DDoS) attack.
“Service has now been restored after the earlier outage, and we sincerely appreciate your patience and understanding,” Zoom said in a post on X at around 5PM ET. The Verge reached out to Godaddy with a request for comment but didn’t immediately hear back.
Update, April 17th: Added an update from Zoom.
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