Blog | Surfly

8 min read Original article ↗

Featured

Genesys Co-browse End of Life: What It Means and Why Surfly Is the Best Alternative

With Genesys ending support for its on-premise co-browsing products, many enterprises face uncertainty over how to maintain secure, compliant customer collaboration. Surfly provides a future-proof alternative—offering on-premise deployment, zero-code setup, and enterprise-grade security. Learn how Surfly helps organizations transition smoothly while enhancing flexibility, compliance, and customer experience.

thomas woods surfly

Thomas Woods

October 23, 2025

4

min read

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News

Genesys Co-browse End of Life: What It Means and Why Surfly Is the Best Alternative

With Genesys ending support for its on-premise co-browsing products, many enterprises face uncertainty over how to maintain secure, compliant customer collaboration. Surfly provides a future-proof alternative—offering on-premise deployment, zero-code setup, and enterprise-grade security. Learn how Surfly helps organizations transition smoothly while enhancing flexibility, compliance, and customer experience.

thomas woods surfly

Thomas Woods

October 23, 2025

4

min read

Surfly and NICE partnership powering customer engagement through integrated co-browsing.

Trends

Surfly & NICE: A Strategic Partnership Powering Customer Engagement

Since 2019, Surfly and NICE have partnered through the DevOne program to deliver seamless, secure co-browsing and collaboration within NICE’s platform. Today, 150+ global enterprises in finance, insurance, and healthcare rely on this integration to boost digital customer experiences, accelerate problem resolution, and drive measurable results.

thomas woods surfly

Thomas Woods

September 1, 2025

3

min read

Ideas

7 ways to use co-browsing in healthcare

Co-browsing gives healthcare teams a secure, real-time way to guide patients through portals, forms, and virtual care, without screen sharing or privacy concerns. This post covers 7 powerful use cases that show how co-browsing can improve access, support, and efficiency across the patient journey.

Sairra Misra Surfly

Sairra Misra

July 10, 2025

7

min read

Technology

How to get started with co-browsing

This guide walks through four key steps to implement co-browsing effectively, from identifying use cases to scaling with the right vendor.

Sairra Misra Surfly

Sairra Misra

June 23, 2025

6

min read

Surfly wins 2025 NICE CXone Partner of the Year, setting a new standard for AI-human collaboration in CCaaS. Discover how visual collaboration transforms customer experience.

News

Surfly Named NICE CXone Partner of the Year for 2025: Bridging AI and Human Collaboration in CCaaS

Surfly is proud to announce a major milestone on our journey to redefine customer experience: we’ve been recognized as the 2025 Dev-one Partner of the Year by NICE CXone, the global leader in cloud contact center solutions (CCaaS). This award, presented at NICE Interactions 2025 in Las Vegas, shines a spotlight on the power of combining cutting-edge automation with the irreplaceable value of human insight.

thomas woods surfly

Thomas Woods

June 18, 2025

3

min read

Technology

Co-browsing vs screen sharing: why co-browsing is the better option for you

Co-browsing lets users interact with the same webpage in real time — no downloads needed. Unlike screen sharing, which is passive and prone to lag, co-browsing is faster, more secure, and fully interactive. It’s ideal for customer support, boosting satisfaction and efficiency.

Sairra Misra Surfly

Sairra Misra

March 25, 2025

5

min read

Trends

5 Reasons to use co-browsing in insurance

Learn how co-browsing technology helps insurance companies improve policy selection, claims submissions, troubleshooting, onboarding, and error correction. Discover why co-browsing is a better choice than traditional screen-sharing with its focus on security, privacy, and regulatory compliance.

Sairra Misra Surfly

Sairra Misra

February 10, 2025

6

min read

Alternatives to Oracle RightNow Co-browse software for customer support solutions in 2025

Technology

Top 5 alternatives to Oracle Co-browse software (2025)

Discover 5 reliable alternatives to Oracle Co-browse software, which phased out in December 2024. Each option offers features to improve customer support and enhance security.

Sairra Misra Surfly

Sairra Misra

December 17, 2024

10

min read

Technology

Top 5 co-browsing software tools in 2025

Co-browsing software lets you take full control of your digital experience. You can share in every step a customer takes and improve your ability to support them through real-time assistance. Whether it’s remote buying, application assistance or just plain help, co-browsing adds a human touch to the digital space. Below, we’ll introduce you to 5 of the best co-browsing software tools available right now.

thomas woods surfly

Thomas Woods

December 17, 2024

6

min read

Top 10 customer engagement tools & software in 2025

Trends

Top 10 customer engagement tools & software in 2025

For a business to survive in today’s competitive world it has to put customer engagement at the top of its list of priorities. There are lots of ways you can keep customers engaged but if you want to deliver a seamless customer experience, it’s best to turn to one of the many customer engagement platforms, tools, or software.

thomas woods surfly

Thomas Woods

December 17, 2024

6

min read

customer collaboration

Technology

Best 6 customer collaboration software tools (2025)

Today’s customers expect more. More personalization, more convenience, more options, and more flexibility. According to Salesforce, 66% of customers expect companies to understand their needs and expectations, and 68% of customers expect brands to demonstrate empathy. Customers today want you to personalize their entire experience and make them the center of your universe. But, to make this happen, it is no longer enough to just add more communication channels or improve customer service. Such a change needs a mindset shift.

thomas woods surfly

Thomas Woods

December 17, 2024

10

min read

Ideas

How to improve sales with conversational marketing

Learn how conversational marketing tools like chatbots, live chat, and video chat can enhance customer relationships, increase conversions, and optimize your marketing strategy.

Sairra Misra Surfly

Sairra Misra

December 10, 2024

9

min read

Trends

5 Clever customer service psychology tips

Discover clever customer service psychological tipshacks for dealing with customers effectively. Learn how to build trust, avoid buyer’s remorse, and create lasting customer relationships.

Sairra Misra Surfly

Sairra Misra

December 2, 2024

10

min read

Improve Saas Onbaording, Surfly

Technology

How to improve SaaS onboarding: 5 steps to success

Discover how to enhance user retention with personalized, interactive, and seamless SaaS onboarding strategies

Sairra Misra Surfly

Sairra Misra

November 25, 2024

9

min read

Customer support team using co-browsing technology for real-time collaboration, debunking myths about its effectiveness and benefits

Trends

5 Myths about co-browsing technology debunked: what you need to know

Discover the truth behind common misconceptions surrounding co-browsing technology and how companies are leveraging it to enhance their online collaboration.

Sairra Misra Surfly

Sairra Misra

September 13, 2024

6

min read

the top sales challenges that insurance companies face today

Ideas

The top sales challenges that insurance companies face today

According to a survey by the Huffington Post, respondents said they would rather give up their firstborn child than deal with their home insurer. While we can safely assume these respondents were joking, the sentiment is well taken. So, why do people hate buying insurance so much? Let’s take a look at what market research has to say about consumers and their distaste for insurance companies.

thomas woods surfly

Thomas Woods

July 29, 2024

4

min read

Embed non-embeddable content, with Surfly

Technology

How to embed non-embeddable content

Let’s say you want to make a simple dashboard page, where you’d like to use iframes to embed content from 3rd-party websites. By using Surfly’s proxy, you can bypass X-Frame-Options headers and ensure seamless functionality within your iframes.

thomas woods surfly

Thomas Woods

July 27, 2024

4

min read

Collaborative shopping: making online shopping fun again

Ideas

Collaborative shopping: making online shopping fun again

We’re going to show you the future of shopping: Collaborative shopping! Everyone is talking about the best way to work remotely these days, but have you ever thought about the best way to shop remotely? At Surfly, we like to call it collaborative shopping, or co-shopping. Who says people can’t shop with their friends anymore? As long as they have a web browser and use Surfly’s co-browsing technology, they can shop with anyone across the world.

thomas woods surfly

Thomas Woods

July 26, 2024

4

min read

6 steps to develop an effective customer engagement strategy

Ideas

6 steps to develop an effective customer engagement strategy

Engaged customers are more likely to buy from you again, write positive reviews, recommend you to friends and family, give you testimonials, and share valuable feedback on your product or service. That’s why it’s critical to develop a solid customer engagement strategy and to optimize it continuously.

thomas woods surfly

Thomas Woods

July 25, 2024

6

min read

visual engagement tools

Trends

The 4 main types of visual engagement tools

You might not have heard the term “visual engagement,” but if you work in marketing, sales, or customer service, visual engagement is probably a big part of what you do, especially as we move towards increasingly remote and hybrid models of working and selling. While the term might not be widely used (yet), the technology is. Visual engagement tools are at the forefront of new models of customer engagement and digitalization. A solid visual engagement strategy can boost ROI and reveal hidden opportunities in your customer journey. This guide will explain the basics of visual engagement, talk about why it matters, and give a brief rundown of the main types of visual engagement tools.

thomas woods surfly

Thomas Woods

July 23, 2024

8

min read

customer engagement surfly

Trends

What is customer engagement, and why does it matter?

Improving cross-selling and customer retention through relationship marketing, relationship selling, and customer engagement is key to organizational success. Customer engagement, in particular, can have an outsized impact on your company’s revenue.

thomas woods surfly

Thomas Woods

July 22, 2024

23

min read

customer relationship marketing

Ideas

How to develop and improve a customer relationship marketing strategy

Every purchase is the result of a relationship. Companies who realize that and prioritize developing long-term business relationships with people in their target market will see increased profits. These companies accomplish that through relationship marketing.

thomas woods surfly

Thomas Woods

July 21, 2024

16

min read

hipaa compliant screen recording

Technology

HIPAA compliant screen recording & sharing

Surfly co-browsing is an advanced, secure alternative to screen sharing. It is a completely browser-based solution where an agent or a healthcare professional browses a website together with the customer and guides them through their web journey.

thomas woods surfly

Thomas Woods

July 20, 2024

4

min read

How to improve eKYC to stay compliant without losing customers

Ideas

How to improve eKYC with these best practices for banks

Know Your Customer rules have shaped the customer onboarding process in the banking industry for at least 20 years. But financial crime regulations continue to present a challenge to financial institutions that must maintain compliance while also providing a great customer experience. Electronic KYC (eKYC) can be an effective way to meet that challenge.

thomas woods surfly

Thomas Woods

May 28, 2024

13

min read