Customer Experience Management for B2B Companies

1 min read Original article ↗

Smart Surveys Smart Surveys Schedule personalized surveys at key moments from purchase completion to support interactions.

Omnichannel Reach Omnichannel Reach Connect with customers via email, SMS, and in-app surveys to maximize response rates.

CX Analytics CX Analytics Spot trends and uncover insights with powerful dashboards and custom reports.

Flexible Workflows Flexible Workflows Automate feedback routing and responses based on customer sentiment and feedback type.

Journey Mapping Journey Mapping Track satisfaction across every touchpoint from purchase to support and beyond.

Feedback Loop Feedback Loop Turn customer insights into actions by automating follow-ups and team notifications.

Easy Integration Easy Integration Connect seamlessly with your tech stack including Shopify, Gorgias and Slack.

Real-Time Insights Real-Time Insights Monitor customer sentiment and identify issues the moment they arise.