Emilio | Agente de Soporte

2 min read Original article ↗

✅ 10 reasons to trust Emilio

Compilation of quotes from our customers

Because you can activate manual mode and test with the simulator.

The manual mode interrupts the automatic email sending queue. Emails are responded to and remain pending for approval to be sent. The simulator allows testing the detection of scenarios and generation of responses.

Because it meets safety and privacy standards.

The data is stored encrypted, the servers are in Germany and access to the mailbox is minimal and temporary. It anonymizes the messages before sending them to OpenAI, only accesses essential data and never saves more than necessary. I can disconnect it at any time.

3. Because each answer goes through a double verification.

First, it analyzes the email and proposes a response. Then it checks that this response actually answers what was asked.

4. Because the scenarios work

Everything can be defined through a scenario, even cases such as spam, cases that only involve customers or suppliers, or cases where you need to notify immediately. The required fields of each scenario allow you to view it as something more like a secretary.

5. Because the flow is well thought out

Lee reads, analyzes, proposes, compares, and decides. He doesn't improvise. Every step is meaningful and under control.

6. Because OpenAI works and is reliable, and there is a plan B.

OpenAI has proven to be reliable. But if it fails or becomes unavailable, Emilio is ready to use another model.

7. Because he knows how to say "I don't know"

If Emilio is not sure, he does not take risks. He either forwards the email or leaves it on hold. He does not improvise or guess.

8. Because it uses an isolated email account.

This avoids interference with the rest of the team and allows measuring its impact with total precision.

9. Because everything is traced.

It is possible to review which emails have been read, what responses have been proposed, and what has been sent. Emilio is auditable.

10. Because it sends with a copy

Each email can automatically include a CC or BCC copy, allowing real-time monitoring and the possibility to intervene at any time as in any email conversation.