Secure Call Recording Storage for Contact Centers
MediaVault Plus is the secure, cloud-based platform that archives and manages your customer interactions — calls, chats, emails, and more — for compliance, quality, and insight.
What We Do
MediaVault Plus is the secure and simple way to store customer interactions for future reference. Whether it’s a call recording, chat transcript, screen recording, SMS, document, or email, it can be archived with MediaVault Plus. Scalable and cloud-based, MediaVault Plus grows with you to meet the changing demands of your business. Everything is saved securely in Microsoft Azure’s Cloud storage using advanced AES-256 encryption.
customer interactions securely stored
1400+ TB
Why Leading Enterprises Choose MediaVault Plus
Instant Search and Retrieval
Find recordings instantly by agent, customer, or keyword.
Global
Compliance Management
Meet U.S. and international data retention standards with built-in audit trails.
Seamless CCaaS Integration
Seamless integration with leading CCaaS and CRM platforms.
Advanced Analytics and Insights
Turn conversations into actionable business intelligence.
The MediaVault Plus Advantage
-
Storage-based pricing with no per use charges
-
Permission-based access for enhanced security
-
Easy search and retrieval via hot storage
-
Geographic flexibility of storage for compliance requirements
-
Customizable retention rules
-
Integration with any third-party system
-
Single storage repository for all phone systems
Integrated with Leading Contact Center Providers
Trusted by Global Enterprise Teams
John Kackley
"I have found the MediaVault team to be responsive and positive no matter what we throw their way. The tool has been as advertised, and we have gotten training and information satisfying our requests throughout. Overall, the assistance provided has minimized the complication of delivery of call recording capabilities to our enterprise."