Apple Apologizes About FaceTime Bug, Software Update With Fix Delayed Until Next Week

5 min read Original article ↗

facetime bug duo
Apple issued the following statement to MacRumors today in which it apologized for a major FaceTime eavesdropping bug:

We have fixed the Group FaceTime security bug on Apple's servers and we will issue a software update to re-enable the feature for users next week. We thank the Thompson family for reporting the bug. We sincerely apologize to our customers who were affected and all who were concerned about this security issue. We appreciate everyone's patience as we complete this process.

We want to assure our customers that as soon as our engineering team became aware of the details necessary to reproduce the bug, they quickly disabled Group FaceTime and began work on the fix. We are committed to improving the process by which we receive and escalate these reports, in order to get them to the right people as fast as possible. We take the security of our products extremely seriously and we are committed to continuing to earn the trust Apple customers place in us.

Widely publicized on Monday, the FaceTime bug allowed one person to call another person via ‌FaceTime‌, slide up on the interface and enter their own phone number, and automatically gain access to audio from the other person's device without that person accepting the call. In some cases, even video was accessible.

We demonstrated the bug in a video earlier this week:

Apple disabled Group FaceTime as a temporary server-side solution, preventing the bug from working any longer. Apple is also working on a software update with a permanent fix that it originally said would be available this week, but it has been delayed until next week, according to Apple's statement.

Apple thanked the Thompson family for reporting the bug—supposedly over a week before it made headlines—and said it is committed to improving the process by which it receives and escalate these reports in order to quash bugs faster.

Apple already faces a lawsuit in Texas and a proposed class action lawsuit in Canada over the bug. Given the serious privacy implications involved, it is certainly possible there will be more class action lawsuits to come.

Popular Stories

iPhone 18 Pro's Four Rumored Colors Revealed, Including 'Dark Cherry'

A source said to be familiar with Apple's supply chain today revealed the color options Apple is planning for the iPhone 18 Pro, iPhone 18 Pro Max, and the upcoming foldable iPhone. Image via Macworld. The information comes from Macworld, which says the signature new color for this year's Pro models will be Dark Cherry, a deep wine-like red. While other sources had previously reported on a...

10 Reasons to Wait for the iPhone 18 Pro

Tuesday April 14, 2026 4:39 am PDT by

Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models at the same time, which is why we often get rumored features months ahead of launch. The iPhone 18 series is no different, and we already have a good idea of what to expect for the iPhone 18 Pro and iPhone 18 Pro Max. One thing worth...

OLED iPad Mini: Release Date, Pricing, and What to Expect

Wednesday April 15, 2026 8:15 am PDT by

According to the latest rumors, Apple is close to launching its next-generation iPad mini. So what should we expect from the successor to the iPad mini 7 that Apple released over a year ago? Read on to find out. Processor and Performance Apple is working on a next-generation version of the iPad mini (codename J510/J511) that features the A19 Pro chip, according to information found in code...

Popular Stories

Apple Releases watchOS 5 and watchOS 8 Updates to Keep FaceTime and iMessage Running on Older Apple Watches

Tuesday March 24, 2026 3:30 pm PDT by

Apple today released watchOS 5.3.10 and watchOS 8.8.2 for older Apple Watch models that are not able to run the current watchOS 26 update. watchOS 5.3.10 is available for the Apple Watch Series 1, Series 2, Series 3, and Series 4, while watchOS 8.8.2 is available for the Apple Watch Series 3, Series 4, Series 5, Series 6, Series 7, and original Apple Watch SE. According to Apple's release...

iPhone 18 Pro's Four Rumored Colors Revealed, Including 'Dark Cherry'

A source said to be familiar with Apple's supply chain today revealed the color options Apple is planning for the iPhone 18 Pro, iPhone 18 Pro Max, and the upcoming foldable iPhone. Image via Macworld. The information comes from Macworld, which says the signature new color for this year's Pro models will be Dark Cherry, a deep wine-like red. While other sources had previously reported on a...

10 Reasons to Wait for the iPhone 18 Pro

Tuesday April 14, 2026 4:39 am PDT by

Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models at the same time, which is why we often get rumored features months ahead of launch. The iPhone 18 series is no different, and we already have a good idea of what to expect for the iPhone 18 Pro and iPhone 18 Pro Max. One thing worth...