Fin. The #1 AI Agent for customer service

2 min read Original article ↗
Capabilities

Fin resolves the most complex queries on every channel

01Fin handles even the most complex queries through a continuous improvement loop called the Fin Flywheel. Train Fin on your Procedures, knowledge, and policies, test performance before launch, deploy across every channel, then analyze and improve with AI-powered Insights—so every query is resolved accurately and consistently.

Unrivaled Performance

Fin outperforms every competitor.Every time.

Fig 2.A - Fin’s average resolution rate increases 1% every month

Fig 2.B - Fin wins every head-to-head test ON RESOLUTION RATE

Resolution rate based on independent testing conducted by Fin customers.

Fig 2.C - Fintech Customer

A headshot of Angelo Livanos, Senior Director at Lightspeed

“Fin is in a completely different league. It’s now involved in 99% of conversations and successfully resolves up to 65% end-to-end—even the more complex ones.”

Angelo Livanos, Vice President of Global Support at Lightspeed

Seamless integration

Fin works with any helpdesk

03 Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.

Key features

  • Integrates into your current support channels—tickets, email, live chat, and more.

  • Follows your existing assignment rules, automations, and reporting.

  • Escalates to agents in your preferred inbox.

Superior Technology

Powered by the Fin AI Engine™

Powered by the Fin AI Engine™

04The Fin AI Engine™ is a patented AI architecture specifically engineered for complex customer service queries. Every layer is optimized for accuracy, speed, and reliability—so Fin can resolve more conversations, more effectively than competing AI Agents.

Trusted and fully certified

AI Team

Built by a world-class team of AI experts

05 The AI Group, an expert team of over 40 machine learning scientists, engineers and designers, continuously optimize Fin’s performance through cutting-edge research, experimentation, and innovation—and publish their insights in the AI research blog.

AI Group Leadership

Get the #1 AI Agent for
all your customer service

  • #1 AI Agent on G2
  • FIN MILLION DOLLAR GUARANTEE

Fin with your
current helpdesk

Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.

$0.99

per resolution

Minimum commitments apply

Fin with
Intercom’s Helpdesk

Combine Fin AI Agent with Intercom’s Helpdesk to get the full Intercom Customer Service Suite.

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