Elevated 500 errors for customers using User Service Keys

Minor ImpactLast updated: Jan 17, 2026, 00:00 UTCRefreshed just now

Started

Jan 16, 2026, 19:52 UTC

Resolved

Jan 17, 2026, 00:00 UTC

Timeline

Resolved
Jan 17, 2026, 00:00 UTC
This incident has been resolved.
Updated
Jan 16, 2026, 20:20 UTC
We are continuing to investigate this issue.
Updated
Jan 16, 2026, 20:18 UTC
We are continuing to investigate this issue.
Updated
Jan 16, 2026, 19:54 UTC
We are continuing to investigate this issue.
Investigating
Jan 16, 2026, 19:52 UTC
Customer who are using service key will experience 500