Downtime caused by outages is one of the biggest challenges faced by today’s IT/Ops teams. Here’s how we’re helping them tackle it head-on.
Software – from sending money using your phone to signing contracts with a click.
That’s why I am excited to share two significant announcements to help IT operations teams.
First, a leader in incident alerting. Over trust OpsGenie to manage their on-call schedule and notify the right people as soon as an incident occurs. Second, we’re launching a new product – called Jira Ops – to serve as an incident command center, giving your response teams a central place to coordinate their work during a major incident.
OpsGenie: alerting and escalation during a crisis
Prompt and reliable alerting is the critical first step in incident response. And because today’s applications are more complex than ever, incidents often require complex coordination between operations and software development teams.
OpsGenie helps notify all the right people through a sophisticated combination of , escalation paths, and notifications that takes things like time zones and holidays into account. And OpsGenie does all this with .
: one place to coordinate your response
- Alerting and escalation tools such as OpsGenie for notifying additional responders
- Real-time chat in Slack for diagnosing the issue and discussing a fix
- Incident communication via Atlassian Statuspage for keeping customers informed
- Customer service in Jira Service Desk for responding to the flood of emails and calls that come in
- Confluence and Jira Software for writing up a postmortem and tracking post-incident tasks
Each of these tools serves a valuable purpose. But when activity is scattered across many different tools, it’s hard for teams to stay coordinated That’s why we built Jira Ops – a unified incident command center to give your team a single place for response coordination. Powered by Jira’s workflow engine, Jira Ops guides your team through the response workflow and automates common steps like creating a new Slack room for each incident.
so customers can learn from the incident response techniques we’ve built up over the last ten years as a provider of cloud-based services.
But it doesn’t end there. Atlassian Statuspage, the market leader in incident communications, now offers deep integrations with Jira Ops
Together, Atlassian, your teams can be more effective across the entire incident lifecycle – from first response to communicating with customers to learning from root cause analysis – so you can deliver the best possible service to your customers.
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Jira Ops is now available through our early access program. Sign up today!