Frequently asked questions
I am a Prime member but do not have access to Alexa+. Why?
If you are a Prime member, and do not have access to Alexa+, please check for the following conditions:
- You are a Prime member, but have not enabled the Alexa+ benefit. To learn more, check your Alexa+ benefit enablement status here.
- You have either an Only Prime Video plan or Free Shipping plan which do not include the Alexa+ benefit. Check your membership status here.
- You are a Prime member, but your membership is in a paused or suspended state. Check you membership status here.
- You are a Prime member with a compatible subscription, but Prime sharing has not been enabled. To learn more, check out the Share Your Amazon Prime Benefits page.
- You are a Prime member but either do not have Alexa+ compatible devices in your home, or your account is setup for a language or region where Alexa+ is not yet available, or you have signed up with a business account. Check setup details here.
To get Alexa+ on your compatible device, along with unlimited access on Alexa.com and in the Alexa app, join Prime or the Alexa Standard plan here.
Where can I use Alexa+?
All customers can access Alexa+ on Alexa.com and the Alexa app for free. Download the Alexa app from your app store. Prime or a separate subscription is required to access Alexa+ on your Alexa+ compatible devices. You can manage your subscriptions here.
What subscriptions are available for Alexa+?
There are three ways to get Alexa+
Prime: Prime members get full access to Alexa+ across compatible Alexa+ devices (Echo, Fire TV and tablets), on Alexa.com, and in the Alexa app for free. This is a new free benefit included with the Prime membership. With Alexa, Prime benefits are more rewarding and easier to access with smarter shopping, deal scouting and personalized content recommendations on Prime Video, Amazon Music, and more.
Standard: If customers do not want Prime, but want access to Alexa+ on their compatible devices (Echo, Fire TV, and tablets), customers can get the Standard plan for $19.99/month. This plan includes full access to Alexa.com and the Alexa app as well.
Free: Try a limited Alexa+ experience for free on Alexa.com and in the Alexa app ($0/month). Access to Alexa+ on compatible devices like Echo devices and Fire TV requires a Prime membership or Standard subscription.
What do you get with the Free plan?
Non-Prime customers can try a free and limited experience of Alexa+ on Alexa.com, in the Alexa app, and through app supported devices like Buds, Frames, Auto, and tablets. This experience gives customers daily, limited access to Alexa+ on your browser and in the Alexa app. Usage limits refresh regularly, so each day may differ based on your activity and overall demand.
What is the difference between the Prime plan and Standard plan?
When you join Prime, you get full access to Alexa+ across compatible devices, Alexa.com, and in the Alexa app, as well as all the benefits of Prime, including fast, free delivery on millions of products, Prime Video, and much more. As part of your Prime benefits, you also get unlimited, full resolution Amazon Photo storage and 5GB of video storage. With this plan, full access to Alexa+ is included for free with an active Prime membership. The Standard plan gets you full access to Alexa+ across compatible devices, Alexa.com, and the Alexa app but without any Prime benefits. Our Standard plan also comes with 1TB of Amazon photos and video storage.
Is there a free Alexa+ experience on devices?
No, there is not a free experience for Alexa+ on Echo, and Fire TV. If you prefer using the original Alexa, it will remain available on your devices.
What devices are compatible with Alexa+?
Alexa+ will work across various Echo devices, Fire TV and Fire tablets, including certified refurbished and used devices. Learn more about what device you have here.
- Alexa+ will work on most Echo devices. Certain older generation Echo devices will continue to use the original Alexa and include Echo Dot 1st Gen, Echo 1st Gen, Echo Plus 1st Gen, Amazon Tap, Echo Show 1st Gen, Echo Show 2nd Gen, and Echo Spot 1st Gen. Alexa+ will not work on Echo Buds 1st Gen.
- Compatible Fire TV devices include Fire TV Cube (3rd Gen), Fire TV Stick 4K Max (2nd Gen) Fire TV Stick 4K Plus, and Fire TV Stick 4K (2nd Gen), as well as Fire TV Omni Mini-LED Series, Fire TV Omni QLED Series, Fire TV 4-Series, Fire TV 2-Series, Panasonic W95, Panasonic Z85A, Panasonic Z95A, Panasonic Z95B, and Hisense U6.
- Fire tablets running Fire OS 8 or higher are compatible with Alexa+, including Fire HD 8, Fire HD 8 plus 12th Gen, Fire HD 10, 13th Gen, and Fire Max 11, 13th Gen.
- Alexa+ is available on 2021 to 2025 Samsung TVs with Alexa Built-in. To enjoy Alexa+ on your Samsung TV, ensure you’re logged in to the Alexa App on your TV and running the Alexa TV App latest version.
- Alexa+ will soon be available on select Bose devices with Alexa Built-in. Compatible devices include: Bose Smart Ultra Soundbar, Bose Smart Soundbar 300, Bose Smart Soundbar 600, Bose Smart Soundbar 900, Bose Portable Smart Speaker, Bose Home Speaker 300, Bose Home Speaker 450, Bose Home Speaker 500, Bose Soundbar 500, Bose Soundbar 550, Bose Soundbar 700, and Bose Music Amplifier. To enjoy Alexa+ on your Bose speaker or soundbar, ensure you've selected Alexa as your voice assistant through the Bose app and are running the latest Bose firmware version.
Can I try Alexa+ for free?
All customers can try a free and limited Alexa+ experience on Alexa.com and in the Alexa app. If eligible, customers can try Alexa+ on a compatible device with a 30-day Prime free trial or a 30-day free trial with the Alexa+ Standard plan.
What languages is Alexa+ available in?
Alexa+ is currently available in English for customers in the U.S. and Canada, and in Spanish for customers in Mexico. Alexa+ will expand to more countries and languages over time. In the U.S., device language must be set to “English United States” to use Alexa+ on your device. To change your language settings, go to the Alexa app, or on-device by going to Settings > Device options > Device Language.
Can my child access Alexa+ on their Kids Edition Echo devices?
Yes. Alexa+ is an AI assistant for the whole family. Parents can make the Alexa+ Kids experience available to their kids on their Kids Edition Echo devices or by creating and enabling a child profile with Verifiable Parental Consent (VPC). Parents can set up a device to run Alexa+ Kids exclusively, or, if the device is shared by members of the household, parents can also set up a voice ID for their kids, so the device will turn on Alexa+ Kids when an enrolled child is recognized. When an enrolled child profile is recognized or on a device with Amazon Kids enabled, our GenAI content moderation extends the multi-layered controls for a general audience with additional guardrails that are purpose-built for children.
Will Amazon Kids+ work with Alexa+?
Alexa+ is compatible with Amazon Kids+. With Alexa+ and an Amazon Kids+ subscription, you'll have access to new Amazon Kids+ features like Stories with Alexa and Explore with Alexa. If you don't already have Amazon Kids+ and are eligible for a free trial, you can try Amazon Kids+ for free for 30-days.
Will the original Alexa still be available?
We're positive you'll love all that Alexa+ has to offer—greater intelligence, more conversation and a striking array of new, proactive capabilities. However, if you prefer using the original Alexa, it will remain available on your devices.