Reasonable house rules - Airbnb Help Center

Requirements for house rules

All house rules must:

• Be disclosed in the designated section of the listing page at the time of booking, so that guests can evaluate whether the home is a good fit before they book. Hosts may not communicate new house rules in other sections of their listing page or after booking, including by message, signs in the home, or in person.
• Be consistent with information found elsewhere on the listing page.
• Comply with Airbnb’s policies and Terms of Service. For example, hosts may not ask guests to sign separate contracts or solicit personal information such as a government ID, except where required by law and in other limited circumstances.
• Be reasonable. For example, hosts are generally not allowed to:
  • Ask guests to complete tasks that require significant effort or time, or would typically be performed by a cleaner, including stripping the bed, taking trash offsite, or washing and putting away dishes.
  • Restrict access to any feature that’s advertised as part of the listing. Any fees for an advertised part of the listing must be included in the price shown to guests at the time of booking. Hosts may include information about fees for optional add-ons, like breakfast service, in their house rules.
  • Impose fines or other penalties on guests. AirCover provides protection for hosts in the rare event that their place or belongings are damaged by a guest during an Airbnb stay. If there is a risk a community association (such as an HOA or building security) or local government might impose a fine, hosts can provide notice to guests in the designated section of their listing.

We understand every home is unique. In assessing whether a house rule is reasonable, we strive to understand the listing’s context, including the type of listing or stay and any relevant local considerations, and may grant exceptions to the general guidelines above based on those factors. For example, it may be reasonable to ask guests to limit shower time due to local drought-related water restrictions, or to dispose of trash in an animal-proof container in bear country.

Expectations of guests

Guests are expected to comply with a listing’s house rules. If a guest violates a house rule during a stay, or indicates before check-in that they intend to do so, hosts can cancel the reservation without fees or other consequences, and can contact us for help with the appropriate next steps.

Enforcing this policy

If a house rule does not meet the requirements above, we may take appropriate action, including educating the host on our policies, asking the host to update their listing page, and issuing warnings. If a violation persists, it may result in a notice on the listing page flagging the issue to guests, reduced listing visibility in search, or other action under our Terms of Service.

We’re here to help

If you encounter anything that goes against our policies, please let us know.