UserTesting Human Insight Platform | Customer Experience Insights

Craft experiences that win  hearts—and markets

Find the ‘why’ then build faster, smarter, and with confidence.

The Human Insight Engine for the Enterprise

The trusted solution behind the world’s most customer-centric brands—turning human insight into a competitive edge.

The world’s strongest global participant network
An AI-driven engine built for enterprise
Expert-led services that drive outcomes

Improve experiences across your business

Marketing
Product
Digital
CX
Design
UX Research

Maximize marketing ROI with insights from real people

Leverage customer insights to ensure your marketing efforts hit the mark

Refine messaging and creative assets based on audience feedback
Eliminate guesswork–maximize ROI by getting it right the first time
Validate decisions and co-innovate with customers to build brand love

Jiaqi Mao, Growth Hacking Lead, Digital Marketing and Ecommerce, Philips

“No other solution makes it easier and faster to be Customer First, regardless of what we’re building”

-Growth Hacking Lead, Digital Marketing and UX

Research your audience, brand, and competitors

Get fast feedback on ideas and concepts

Test anything—messages, creative, offers, and more

Build products customers love

Transform your product development process with research-driven insights

Reduce rework and fast-track better products and experiences
Understand unmet customer needs before launch
Optimize features to drive CSAT and long-term product success

“We use [UserTesting] to bring prospective customers onto our site and understand how they use our product, what works, what doesn't work–to make sure the product works for them.”

-Product Manager, Growth

Enable agile development with continuous user feedback to iterate fast

Refine prototypes and concepts with feedback from real users

Prioritize features based on real user needs, not assumptions

Build the digital experiences your customers want

Get insights to create frictionless, high-converting digital commerce experiences

Validate website and app designs to close the experience gap
Use human insights to reduce cart abandonment
Understand buyer sentiment to increase order value

“UserTesting puts me in touch with real customers anywhere, anytime, so we know exactly what to design and deliver for success.”

-Global Digital Product Director

Leverage shopper emotions & behaviors to boost conversion

Analyze body language, tone & sentiment to reveal hidden friction

Understand shopping experiences across diverse demographics

Craft the exceptional customer experiences your customers crave

Empower teams with human insights to ensure customer interactions exceeds expectations

Identify and resolve pain points across the customer journey
Benchmark experiences to track improvements over time
Improve customer satisfaction (CSAT) and loyalty

“Analyzing human insight helps us understand what's important to our customers and what resonates with them in our advertising and marketing materials.”

-Chief Experience Officer

Journey mapping and VoC (Voice of  Customer) insights

NPS and CSAT tracking with actionable recommendations

Omnichannel experience testing tools

Design with your customers, for your customers

Leverage user feedback to understand needs, test ideas, & get to the best design quickly

Validate concepts early to refine designs and prevent costly rework
Uncover usability and accessibility issues to ensure seamless experiences
Optimize designs for user interaction with user feedback

“UserTesting is involved in the entire process, from validating the hypothesis to the final step, where we validate that the product is ready for teams to build.”

-DesignOps Lead

Fast feedback on prototypes

Think-out-loud research to explore ideas

Body language cues to reveal hidden friction

Turn human insights into better experiences

Insights to understand user needs, validate concepts, and optimize experiences pre-launch

Discover user needs and pain points through qualitative/quantitative research
Test usability, accessibility, and engagement to create seamless experiences
Drive research-backed decision-making with data-driven insights

“Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal.”

-UX Manager

Live conversations for in-depth feedback

Journey mapping and behavior analysis

Accessibility and usability testing tools

Maximize marketing ROI with insights from real people
Leverage customer insights to ensure your marketing efforts hit the mark
- Refine messaging and creative assets based on audience feedback
- Eliminate guesswork–maximize ROI by getting it right the first time
- Validate decisions and co-innovate with customers to build brand love
“No other solution makes it easier and faster to be Customer First, regardless of what we’re building”
-Growth Hacking Lead, Digital Marketing and UX

Research your audience, brand, and competitors

Get fast feedback on ideas and concepts

Test anything—messages, creative, offers, and more
Build products customers love
Transform your product development process with research-driven insights
- Reduce rework and fast-track better products and experiences
- Understand unmet customer needs before launch
- Optimize features to drive CSAT and long-term product success
“We use [UserTesting] to bring prospective customers onto our site and understand how they use our product, what works, what doesn't work–to make sure the product works for them.”
-Product Manager, Growth

Enable agile development with continuous user feedback to iterate fast

Refine prototypes and concepts with feedback from real users

Prioritize features based on real user needs, not assumptions
Build the digital experiences your customers want
Get insights to create frictionless, high-converting digital commerce experiences
- Validate website and app designs to close the experience gap
- Use human insights to reduce cart abandonment
- Understand buyer sentiment to increase order value
“UserTesting puts me in touch with real customers anywhere, anytime, so we know exactly what to design and deliver for success.”
-Global Digital Product Director

Leverage shopper emotions & behaviors to boost conversion

Analyze body language, tone & sentiment to reveal hidden friction

Understand shopping experiences across diverse demographics
Craft the exceptional customer experiences your customers crave
Empower teams with human insights to ensure customer interactions exceeds expectations
- Identify and resolve pain points across the customer journey
- Benchmark experiences to track improvements over time
- Improve customer satisfaction (CSAT) and loyalty
“Analyzing human insight helps us understand what's important to our customers and what resonates with them in our advertising and marketing materials.”
-Chief Experience Officer

Journey mapping and VoC (Voice of  Customer) insights

NPS and CSAT tracking with actionable recommendations

Omnichannel experience testing tools
Design with your customers, for your customers
Leverage user feedback to understand needs, test ideas, & get to the best design quickly
- Validate concepts early to refine designs and prevent costly rework
- Uncover usability and accessibility issues to ensure seamless experiences
- Optimize designs for user interaction with user feedback
“UserTesting is involved in the entire process, from validating the hypothesis to the final step, where we validate that the product is ready for teams to build.”
-DesignOps Lead

Fast feedback on prototypes

Think-out-loud research to explore ideas

Body language cues to reveal hidden friction
Turn human insights into better experiences
Insights to understand user needs, validate concepts, and optimize experiences pre-launch
- Discover user needs and pain points through qualitative/quantitative research
- Test usability, accessibility, and engagement to create seamless experiences
- Drive research-backed decision-making with data-driven insights
“Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal.”
-UX Manager

Live conversations for in-depth feedback

Journey mapping and behavior analysis

Accessibility and usability testing tools

Design
Product
Marketing
Digital
CX
UX Research

Design with your customers, for your customers

Leverage user feedback to understand needs, test ideas, & get to the best design quickly

Validate concepts early to refine designs and prevent costly rework
Uncover usability and accessibility issues to ensure seamless experiences
Optimize designs for user interaction with user feedback

“UserTesting is involved in the entire process, from validating the hypothesis to the final step, where we validate that the product is ready for teams to build.”

-DesignOps Lead

Fast feedback on prototypes

Think-out-loud research to explore ideas

Body language cues to reveal hidden friction

Build products customers love

Transform your product development process with research-driven insights

Reduce rework and fast-track better products and experiences
Understand unmet customer needs before launch
Optimize features to drive CSAT and long-term product success

“We use [UserTesting] to bring prospective customers onto our site and understand how they use our product, what works, what doesn't work–to make sure the product works for them.”

-Product Manager, Growth

Enable agile development with continuous user feedback to iterate fast

Refine prototypes and concepts with feedback from real users

Prioritize features based on real user needs, not assumptions

Maximize marketing ROI with insights from real people

Leverage customer insights to ensure your marketing efforts hit the mark

Refine messaging and creative assets based on audience feedback
Eliminate guesswork–maximize ROI by getting it right the first time
Validate decisions and co-innovate with customers to build brand love

“No other solution makes it easier and faster to be Customer First, regardless of what we’re building”

-Growth Hacking Lead, Digital Marketing and UX

Research your audience, brand, and competitors

Get fast feedback on ideas and concepts

Test anything—messages, creative, offers, and more

Build the digital experiences your customers want

Get insights to create frictionless, high-converting digital commerce experiences

Validate website and app designs to close the experience gap
Use human insights to reduce cart abandonment
Understand buyer sentiment to increase order value

“UserTesting puts me in touch with real customers anywhere, anytime, so we know exactly what to design and deliver for success.”

-Global Digital Product Director

Leverage shopper emotions & behaviors to boost conversion

Analyze body language, tone & sentiment to reveal hidden friction

Understand shopping experiences across diverse demographics

Craft the exceptional customer experiences your customers crave

Empower teams with human insights to ensure customer interactions exceeds expectations

Identify and resolve pain points across the customer journey
Benchmark experiences to track improvements over time
Improve customer satisfaction (CSAT) and loyalty

“Analyzing human insight helps us understand what's important to our customers and what resonates with them in our advertising and marketing materials.”

-Chief Experience Officer

Journey mapping and VoC (Voice of  Customer) insights

NPS and CSAT tracking with actionable recommendations

Omnichannel experience testing tools

Turn human insights into better experiences

Insights to understand user needs, validate concepts, and optimize experiences pre-launch

Discover user needs and pain points through qualitative/quantitative research
Test usability, accessibility, and engagement to create seamless experiences
Drive research-backed decision-making with data-driven insights

“Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal.”

-UX Manager

Live conversations for in-depth feedback

Journey mapping and behavior analysis

Accessibility and usability testing tools

Design with your customers, for your customers
Leverage user feedback to understand needs, test ideas, & get to the best design quickly
- Validate concepts early to refine designs and prevent costly rework
- Uncover usability and accessibility issues to ensure seamless experiences
- Optimize designs for user interaction with user feedback
“UserTesting is involved in the entire process, from validating the hypothesis to the final step, where we validate that the product is ready for teams to build.”
-DesignOps Lead

Fast feedback on prototypes

Think-out-loud research to explore ideas

Body language cues to reveal hidden friction
Build products customers love
Transform your product development process with research-driven insights
- Reduce rework and fast-track better products and experiences
- Understand unmet customer needs before launch
- Optimize features to drive CSAT and long-term product success
“We use [UserTesting] to bring prospective customers onto our site and understand how they use our product, what works, what doesn't work–to make sure the product works for them.”
-Product Manager, Growth

Enable agile development with continuous user feedback to iterate fast

Refine prototypes and concepts with feedback from real users

Prioritize features based on real user needs, not assumptions
Maximize marketing ROI with insights from real people
Leverage customer insights to ensure your marketing efforts hit the mark
- Refine messaging and creative assets based on audience feedback
- Eliminate guesswork–maximize ROI by getting it right the first time
- Validate decisions and co-innovate with customers to build brand love
“No other solution makes it easier and faster to be Customer First, regardless of what we’re building”
-Growth Hacking Lead, Digital Marketing and UX

Research your audience, brand, and competitors

Get fast feedback on ideas and concepts

Test anything—messages, creative, offers, and more
Build the digital experiences your customers want
Get insights to create frictionless, high-converting digital commerce experiences
- Validate website and app designs to close the experience gap
- Use human insights to reduce cart abandonment
- Understand buyer sentiment to increase order value
“UserTesting puts me in touch with real customers anywhere, anytime, so we know exactly what to design and deliver for success.”
-Global Digital Product Director

Leverage shopper emotions & behaviors to boost conversion

Analyze body language, tone & sentiment to reveal hidden friction

Understand shopping experiences across diverse demographics
Craft the exceptional customer experiences your customers crave
Empower teams with human insights to ensure customer interactions exceeds expectations
- Identify and resolve pain points across the customer journey
- Benchmark experiences to track improvements over time
- Improve customer satisfaction (CSAT) and loyalty
“Analyzing human insight helps us understand what's important to our customers and what resonates with them in our advertising and marketing materials.”
-Chief Experience Officer

Journey mapping and VoC (Voice of  Customer) insights

NPS and CSAT tracking with actionable recommendations

Omnichannel experience testing tools
Turn human insights into better experiences
Insights to understand user needs, validate concepts, and optimize experiences pre-launch
- Discover user needs and pain points through qualitative/quantitative research
- Test usability, accessibility, and engagement to create seamless experiences
- Drive research-backed decision-making with data-driven insights
“Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal.”
-UX Manager

Live conversations for in-depth feedback

Journey mapping and behavior analysis

Accessibility and usability testing tools

Product
Design
Marketing
Digital
CX
UX Research

Build products customers love

Transform your product development process with research-driven insights

Reduce rework and fast-track better products and experiences
Understand unmet customer needs before launch
Optimize features to drive CSAT and long-term product success

“We use [UserTesting] to bring prospective customers onto our site and understand how they use our product, what works, what doesn't work–to make sure the product works for them.”

-Product Manager, Growth

Enable agile development with continuous user feedback to iterate fast

Refine prototypes and concepts with feedback from real users

Prioritize features based on real user needs, not assumptions

Design with your customers, for your customers

Leverage user feedback to understand needs, test ideas, & get to the best design quickly

Validate concepts early to refine designs and prevent costly rework
Uncover usability and accessibility issues to ensure seamless experiences
Optimize designs for user interaction with user feedback

“UserTesting is involved in the entire process, from validating the hypothesis to the final step, where we validate that the product is ready for teams to build.”

-DesignOps Lead

Fast feedback on prototypes

Think-out-loud research to explore ideas

Body language cues to reveal hidden friction

Maximize marketing ROI with insights from real people

Leverage customer insights to ensure your marketing efforts hit the mark

Refine messaging and creative assets based on audience feedback
Eliminate guesswork–maximize ROI by getting it right the first time
Validate decisions and co-innovate with customers to build brand love

“No other solution makes it easier and faster to be Customer First, regardless of what we’re building”

-Growth Hacking Lead, Digital Marketing and UX

Research your audience, brand, and competitors

Get fast feedback on ideas and concepts

Test anything—messages, creative, offers, and more

Build the digital experiences your customers want

Get insights to create frictionless, high-converting digital commerce experiences

Validate website and app designs to close the experience gap
Use human insights to reduce cart abandonment
Understand buyer sentiment to increase order value

“UserTesting puts me in touch with real customers anywhere, anytime, so we know exactly what to design and deliver for success.”

-Global Digital Product Director

Leverage shopper emotions & behaviors to boost conversion

Analyze body language, tone & sentiment to reveal hidden friction

Understand shopping experiences across diverse demographics

Craft the exceptional customer experiences your customers crave

Empower teams with human insights to ensure customer interactions exceeds expectations

Identify and resolve pain points across the customer journey
Benchmark experiences to track improvements over time
Improve customer satisfaction (CSAT) and loyalty

“Analyzing human insight helps us understand what's important to our customers and what resonates with them in our advertising and marketing materials.”

-Chief Experience Officer

Journey mapping and VoC (Voice of  Customer) insights

NPS and CSAT tracking with actionable recommendations

Omnichannel experience testing tools

Turn human insights into better experiences

Insights to understand user needs, validate concepts, and optimize experiences pre-launch

Discover user needs and pain points through qualitative/quantitative research
Test usability, accessibility, and engagement to create seamless experiences
Drive research-backed decision-making with data-driven insights

“Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal.”

-UX Manager

Live conversations for in-depth feedback

Journey mapping and behavior analysis

Accessibility and usability testing tools

Build products customers love
Transform your product development process with research-driven insights
- Reduce rework and fast-track better products and experiences
- Understand unmet customer needs before launch
- Optimize features to drive CSAT and long-term product success
“We use [UserTesting] to bring prospective customers onto our site and understand how they use our product, what works, what doesn't work–to make sure the product works for them.”
-Product Manager, Growth

Enable agile development with continuous user feedback to iterate fast

Refine prototypes and concepts with feedback from real users

Prioritize features based on real user needs, not assumptions
Design with your customers, for your customers
Leverage user feedback to understand needs, test ideas, & get to the best design quickly
- Validate concepts early to refine designs and prevent costly rework
- Uncover usability and accessibility issues to ensure seamless experiences
- Optimize designs for user interaction with user feedback
“UserTesting is involved in the entire process, from validating the hypothesis to the final step, where we validate that the product is ready for teams to build.”
-DesignOps Lead

Fast feedback on prototypes

Think-out-loud research to explore ideas

Body language cues to reveal hidden friction
Maximize marketing ROI with insights from real people
Leverage customer insights to ensure your marketing efforts hit the mark
- Refine messaging and creative assets based on audience feedback
- Eliminate guesswork–maximize ROI by getting it right the first time
- Validate decisions and co-innovate with customers to build brand love
“No other solution makes it easier and faster to be Customer First, regardless of what we’re building”
-Growth Hacking Lead, Digital Marketing and UX

Research your audience, brand, and competitors

Get fast feedback on ideas and concepts

Test anything—messages, creative, offers, and more
Build the digital experiences your customers want
Get insights to create frictionless, high-converting digital commerce experiences
- Validate website and app designs to close the experience gap
- Use human insights to reduce cart abandonment
- Understand buyer sentiment to increase order value
“UserTesting puts me in touch with real customers anywhere, anytime, so we know exactly what to design and deliver for success.”
-Global Digital Product Director

Leverage shopper emotions & behaviors to boost conversion

Analyze body language, tone & sentiment to reveal hidden friction

Understand shopping experiences across diverse demographics
Craft the exceptional customer experiences your customers crave
Empower teams with human insights to ensure customer interactions exceeds expectations
- Identify and resolve pain points across the customer journey
- Benchmark experiences to track improvements over time
- Improve customer satisfaction (CSAT) and loyalty
“Analyzing human insight helps us understand what's important to our customers and what resonates with them in our advertising and marketing materials.”
-Chief Experience Officer

Journey mapping and VoC (Voice of  Customer) insights

NPS and CSAT tracking with actionable recommendations

Omnichannel experience testing tools
Turn human insights into better experiences
Insights to understand user needs, validate concepts, and optimize experiences pre-launch
- Discover user needs and pain points through qualitative/quantitative research
- Test usability, accessibility, and engagement to create seamless experiences
- Drive research-backed decision-making with data-driven insights
“Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal.”
-UX Manager

Live conversations for in-depth feedback

Journey mapping and behavior analysis

Accessibility and usability testing tools