Relatively close to giving up and selling it 🤷🏾♂️
It’s strange to me that they have a policy where they will never give you a phone number to bypass the automated phone support or app no matter the problem or experience. You end up talking to different people each time.
Tesla problems: Autopilot will only drive at 45mph, GPS is stuck at my house so no navigation, whole dash crashes 4 times an hour, latency of the console is like playing a game on dial up at 10 fps
Tesla changed our appointment to 8:45am. Didn’t ask us. Just decided on their own. I have a kid, a job, commitments. Now I have to go through multiple modes of communication to change it and delay it more weeks if there are no slots.
Tesla repeatedly told me my car was out of warranty. Fine. But it only massively broke and got buggy after they installed FSD. So now they want me to pay for a repair for something they broke.
Messages to the Tesla app currently get sent and then deleted / disappear. I literally can’t use the app anymore 😂 Only resource is the global number.
Over 24 hours to respond and then it never got scheduled. Rep never read the past messages:
Suddenly a morning of phone calls from Tesla looking into the issue, providing phone numbers, looking to find appointment times to pick up the car—all the things that were impossible 12 hours ago are now no longer policy. I have low expectations but we'll see.
Giving these other issues some attention:
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@elonmuskI am a fan, supporter, and believer in Tesla but I do feel this thread of feedback and its replies should be strongly considered and possibly prioritized. The product is not excellent w/o excellent service. Service-hell might be the next boss battle after prod hell.
Tesla came, picked up the car, loaned a model X.
Oh car is fixed. Has been for a week. The UI changed a lot too. Sounds like the update system just broke and had multiple failures.