Anthropic's "Claude for Open Source" program has been an awful experience for me. I applied and got invited a couple days later. When I used the promo link to get free Max, it charged me $200, anyway. It has been 17 days of me trying to talk to a human to rectify that.
The "support" on the website is a useless chatbot that eventually gives up and claims to get a human involved. After 14 days, the ticket just disappeared, never having gotten a response. I opened another ticket, which too has gone unanswered so far.
A friend (with his own billing-related problems with the program) reached out to actual Anthropic employees, who just told him to write an email. Guess who replied to the email? A bot. Anthropic call the program their "way of saying thank you." Well, fuck you, too.
Happy resolution: yelling at clouds gets actual people to respond and look at the problem. Both problems should be fixed now. (This would've been a great response time if it weren't for the support bot!)
When they did the $1,000 free credits when they launched the Claude Code it scooped up an API key and started using it. Issue filed, no response, out of pocket.