This weekend, our safety systems incorrectly triggered and banned around 200 accounts. Everyone affected has been reinstated. Here's what happened. A thread 🧵
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Our systems flag content by matching it against known harmful material. This kind of similarity matching can produce false positives, which is why a member of our Trust & Safety team always reviews flagged content before any action is taken. The intended behavior is to
We had a bug that caused the latter. When our staff reviewed and cleared those accounts, the same bug prevented the ban from being lifted automatically, so it just stayed in place. Around 8,200 accounts were affected from May 2026 through last week, plus the 200 more this past
We know that's not a satisfying explanation if this was your account, and we should have caught this sooner. We're working on better safeguards so this can't quietly happen again, and more broadly, on making sure our safety systems don't penalize people who did nothing wrong.
THAT GRID IS 17X17 YOU SICK FUCK