Plastician / Stish (@Plastician) on X

An Uber employee at the call centre confirmed with me on Tuesday that my home address was on the booking when I called it in. They are now denying this yet have no proof that I ever entered an address in Sleaford - a destination I have never been to in my LIFE.

So after 4 frustrating days of trying to avoid having to plaster this over socials, a reminder -

take ZERO responsibility for their passenger’s safety. NO indication inside my app of that address being entered by me. Drivers can change destinations on trip.

Don’t drink & drive but also, don’t drink and get in an

as this could happen to anyone. If I am forced to pay this ridiculous fare in it’s entirety then I at least hope it saves people reading this from the same happening to them.

Adding to this thread now that it’s exploded....

have not contacted me regarding this today. The money did however leave the bank account today after it was initially blocked for being suspicious on Sunday.

I have very little hope that Uber are actually going to do anything to amend the fare I was charged because if anything would speed things up you would think the world news reporting it would do it 😂

I’ve been contacted to appear on multiple television shows today. If anyone at

would rather I not go on national prime time television, now is the time to reach out. Clock is ticking 🕰

An update- I have had some contact with uber over email which feels like it may be from an actual person. They are refusing to show me the evidence from their internal investigation - they feel they have done no wrong in the process. I have asked why. Now we wait again...

They have also stated pretty much that they as a company take no responsibility for whether or not the driver made any effort to show me the route he was about to take should I have mistakenly entered it. This distances them from any decisions on the matter based on morals.

It’s been a week now since I first asked for some explanation as to how that trip happened. I appreciate everyone’s support on this. It’s been pure stress. I have also reached out personally to some senior staff at Uber and their PR agency. Will update on that this week ♥️

To add to this..... a few hours before my trip, I had unknowingly accidentally hit a 999 emergency button inside the Uber app. It’s not linked to this trip at all for clarity’s sake - it was completely accidental. I only noticed that this had happened the next day...

Looking through the messages in the app I noticed the message from them acknowledging this raising of the panic alarm. I had no other contact or missed calls from Uber to follow up at the time, even though their message suggested they tried to call - I didn’t speak to them on it.

So, imagine this had been a real and intentional call for help inside their app..... 2 hours later they let me take the journey that saw one of their cabs take me halfway up the UK without being sure if I was ok first. I was only sent this auto-generated message. No missed calls.

I did receive a voicemail from them about this and then a phonecall the next day - 19 HOURS after the alarm was raised in their app. What kind of emergency response is this? Before that call the only follow up was another in app message which was 12hrs after.

If anything from this whole situation underlines how little care the company / app takes for their riders it is this. Thank god I was not in actual danger and it was just accidental.

So, I’m about ready to let this rest now. They’re not looking to pay me any of my money and are sticking on their reasons for not moving on it. They refuse to supply me with their evidence to back their claim. They take no responsibility for the driver’s lack of communication

Above all, their app has no safeguards to protect users from being taken on this kind of trip whether they are aware of it or not at the time. And also does not protect customers who have raised a distress alarm inside the app from continuing to use it without checking in first.

This is the last public post I wish to make on the subject. Just know who you are dealing with if you use them. I will not be using them in future. It’s laughable they are paying influencers to post up about how safe their service is given what I am now sharing to you all ❤️