Transform Customer Success with AI Solutions for Europe’s Regulated Industries | UNLESS

Agentic AI assistance for Europe's financial services sector

Transform client engagement while ensuring data privacy, auditability, and compliance across Europe. Benefit from smart features, expert support, and trusted business practices... without code or compromise.

In complex sectors, customer satisfaction and operational efficiency suffer.

High bounce rates.

Website visitors leave because they can't find what they need.

Low retention rates.

Clients struggle with confusing legacy products, portals, and dashboards.

Insufficient self-help.

Outdated documentation leaves users frustrated.

Overwhelmed support teams.

Repetitive questions burden the support staff, forcing more hires.

The conversational AI agents of Unless allow for better experiences and reduced overhead.

24/7 multilingual support

with conversational AI and semantic search.

Task automation

with agentic AI, executed when it matters most.

Automatically updated articles

that are rewritten in multiple languages.

Skyrocketing team efficiency

with an AI co-pilot that answers most questions.

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Boost customer satisfaction, while reducing your operational cost

Deliver always up-to-date information to your customers instantly. Automate responses, reduce resolution times and enhance experiences - and free up your staff to do what matters.

Tailored for regulated markets

To be able to cater to highly-regulated industries, we built our platform using a compliance-by-design approach that goes far beyond adhering to regulations like the GDPR and the EU AI Act.

Security is not just a layer.

Our architecture is heavily fortified. Firewalls, encryption, shielded Lambda containers and extensive DDoS protection keep your data safe. Read more.

Fine-grained data governance.

Curated resource selection, strict logical topic segregation, real-time data management, and audience-based access and delivery are standard features.

Top-notch privacy protection.

Built on GDPR, DORA, and EU AI Act, we offer bullet-proof privacy protection. Read more in our Data and Privacy Center.

Availability guaranteed.

Globally distributed across 75 edge locations, our platform guarantees global performance and availability. See our System Status Dashboard for proof.

Quality assurance.

Autonomous quality assurance systems monitor AI conversation quality by merging continuous testing, sentiment analysis and user feedback.

The preferred choice of Europe's regulated sectors

We’re your partners in deployment and beyond, offering consulting, fast onboarding, and managed operations with industry-best SLAs. Read our testimonials.

Customer queries resolved

1M+

Support ticket deflection rate

58%

Requests outside of office hours

37%

Average efficiency gain

71%

We offer automated 24/7 support, improving customer experiences and boosting team productivity while reducing costs. Our AI-powered solutions ensure compliance with Europe's strictest regulations.

UNLESS provides a fully private B2B solution for AI assistance that provides companies with embedded AI support across their client's customer journey. This means that we guarantee to only use curated resources, provide features to create a seamless experience, and make sure that our customers do not break any European regulations.

Many businesses in complex sectors like financial services face high bounce rates due to visitors not finding what they need, low retention from confusing interfaces, insufficient self-help resources, and overloaded support teams dealing with repetitive questions. By adding more boundary conditions, legislation in the European Union makes this even more challenging. The UNLESS platform helps solving these problems.

Our platform is designed with a compliance-first approach, adhering to GDPR and other privacy laws to ensure data protection and security in customer interactions across regulated industries.

Our AI solutions provide multilingual support, automate tasks, and update articles in multiple languages. This results in a significant efficiency gain and a reduction in support ticket handling time.

Our agentic AI automates common actions, keeping humans in the loop for safety. It helps streamline processes, allowing your team to focus on what matters most.

Our platform is built with a compliance-by-design approach, adhering to GDPR and the EU AI Act. We provide top-notch security with firewalls, encryption, and DDoS protection, ensuring data safety and privacy.

We guarantee global performance and availability through a network distributed across 75 edge locations. Our platform's architecture ensures reliability and fast access for users worldwide.