Survicate: Customer Feedback Platform

Capture, analyze, act. Build the ultimate program
for customer feedback.

Survey and listen to your customers across every channel, automatically identify key themes, and rally teams around feedback — all in Survicate’s platform.

Customer Surveys

Insights Hub

Feedback Analytics

Automated Flows

Go from feedback noise…

Crushed by multiple feedback sources
Can’t see the scale of user issues

…to feedback knowledge

One feedback platform that surveys every channel
One that unifies all feedback sources into insights

Survicate: one platform to turn feedback into impact

Collect

“We had more than 1000 answers in one day using Survicate's NPS surveys.”

Analyze

“It's easy to quickly analyze users' answers. I also enjoy how Survicate puts survey results into graphics.”

Act

“Our feature validation became two times faster, now we can reach out to customers even in one week and get feedback.”

Step 1

Ask everywhere, learn everything

Source feedback with multi-channel surveys

Add surveys to emails, websites, and apps to collect feedback at every touchpoint.

Let trends surface from all the feedback

Automatically analyze feedback from your surveys, support tickets, call recordings, reviews and more.

Step 2

Turn raw feedback into key themes automatically

Analyze feedback, break down survey results, and build custom dashboards to track insights and make faster decisions.

Step 3

Act instantly, build feedback loops

Sync zero-party survey data with all your tools. Trigger campaigns, enrich CRM profiles, collaborate, inform the right teams, instantly.

“The time savings and the ability to automate responses [with Survicate] have made a huge difference to our workflow, and the feedback we gather helps drive our business decisions.”

Chris Eamer

Operations Manager at Wahi

Features for deeper feedback

Automatic Enrichment

Add CRM and product data to survey responses and instantly segment key users, uncover customer insights, and prioritize improvements.

Auto-Generated Topics

Watch as feedback is auto-sorted into topics like user experience, technical issues, and more... so you can discover key patterns.

Precise Targeting

Create segments and custom surveys to ask the right people the right questions, ensuring high-quality responses and valuable insights.

AI-Powered Research Chatbot

Ask a question, and Survicate’s AI instantly summarizes feedback from all sources, helping you make faster, data-driven decisions.

How teams turn
feedback into alignment

CX Teams

Track satisfaction, analyze loyalty trends, and evaluate the customer journey to identify pain points and areas to improve.

Marketing Teams

Personalize content, boost conversions, and conduct market research to optimize marketing strategy.

Product Teams

Collect contextual product feedback to guide the roadmap, and gather user feedback to optimize the UX.

Send the survey data to all your tools with 1-click native integrations

“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”

William Geldart

Marketing Manager at BPS World

Reliable insights, bulletproof security

Whether you're collecting feedback from millions of users or integrating across your tech stack, you can rely on Survicate to protect your data and deliver authentic, actionable insights.

Collect only what’s necessary and secure everything. You control what PII is stored, accessed, and shared.

Every insight generated is backed by real, verifiable pieces of customer feedback. Your data is never used to train AI models.

All data is stored in secure environments and shared only through verified, encrypted third-party integrations.

Survicate has your (feed)back

human live chat support, no bots

97% satisfaction rate

2 minutes first response

FAQs

How can Survicate be used as an all-in-one customer feedback software?

Survicate is a leading customer feedback platform that allows businesses to collect, analyze, and act on customer insights efficiently. By providing multiple survey distribution channels, including website surveys, mobile app surveys, email surveys, and in-product surveys, Survicate ensures you can reach your customers at the right touchpoints.

This all-in-one customer feedback software makes it easy to gather qualitative and quantitative data, segment responses, and track user sentiment over time.

Survicate's AI-powered Insights Hub also helps categorize feedback automatically, making it easier to detect trends and take action. Whether you're collecting Net Promoter Score (NPS) data, customer satisfaction (CSAT) feedback, or in-depth product insights, Survicate provides a centralized platform for effective customer experience management.

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What makes Survicate a top customer feedback platform?

Survicate truly stands out for its user-friendly interface, powerful automation capabilities, and AI-driven insights. Whether you’re a startup or an enterprise, Survicate provides the tools you need to improve customer experience, lower churn rates, and increase retention.

Among its best features is the ability to collect feedback through multiple channels, including websites, emails, direct links, mobile apps, and chat widgets, ensuring you can reach customers wherever they prefer to share feedback.

Another key advantage is automated survey distribution, which allows you to trigger surveys based on user behavior, lifecycle stages, or predefined events, capturing feedback precisely when it matters most. Survicate also leverages AI to uncover trends, assess customer sentiment, and categorize responses effortlessly.

The platform integrates seamlessly with popular tools like HubSpot, Salesforce, Google Sheets, Slack, and Intercom, bringing all of your data into one connected ecosystem. Customizable dashboards and analytics then let you monitor Net Promoter Score (NPS), Customer Satisfaction (CSAT), user sentiment, and other essential performance indicators in real time.

Can Survicate automate survey distribution as part of a customer feedback program?

Yes, Survicate lets you automate survey distribution so you can capture feedback at just the right moments.

You can schedule recurring surveys to track customer satisfaction over time and trigger surveys based on specific user actions—like post-purchase, a support interaction, or a website visit.

Survicate also supports multiple channels, allowing you to send surveys via email campaigns, website widgets, mobile apps, or even chat platforms like Intercom. You can even set up event-based surveys to gather insights after key actions, such as cart abandonment, using certain features, or cancelling a subscription.

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How does Survicate help businesses implement an effective customer feedback program?

A structured customer feedback program is essential for your long-term success, and Survicate makes it easy every step of the way.

You’ll find a variety of pre-built survey templates—covering NPS, CSAT, CES, product-market fit, and more—so you can launch feedback initiatives quickly without the hassle of starting from scratch. Survicate even offers AI-driven question suggestions tailored to your goals, ensuring you ask the most relevant questions.

Another big advantage is personalization. You can create logical paths within a survey so participants only see questions that apply to them, keeping engagement high.

Once your surveys are up and running, Survicate’s real-time analytics help you spot trends and take immediate action when needed.

Plus, with integrations to popular CRMs and support tools such as Salesforce, HubSpot, and Zendesk, your feedback flows directly into the systems you already use, making Survicate a seamless part of your workflow.

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How does Survicate help manage customer feedback effectively?

Managing customer feedback efficiently involves more than just collecting responses—it requires thorough analysis, thoughtful categorization, and decisive action.

Survicate simplifies the entire process by centralizing all feedback data in one place, whether it comes from surveys, online reviews, emails, support tickets, or calls. Its AI-powered tools automatically categorize responses—identifying feature requests, complaints, or positive testimonials—so you can quickly determine where to focus your efforts.

Survicate also provides sentiment analysis, which flags pressing issues based on the tone of the feedback and helps you address problems before they escalate.

To make teamwork seamless, you can share feedback reports with your colleagues via Slack, email, or CRM platforms. For more in-depth exploration, Survicate offers customizable reporting options, including dashboard creation, downloadable visualizations, and easy exporting to Google Sheets.

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Capture, analyze, act. Build the ultimate programfor customer feedback.