Zoom Status

Zoom Chat Operational

Zoom Community Operational

Zoom CX - Global Operational

Zoom CX - APAC Operational

Zoom CX - AUSTRALIA Operational

Zoom CX - EMEA Operational

Zoom CX - JAPAN Operational

Zoom CX - LATIN AMERICA Operational

Zoom CX - NORTH AMERICA Operational

Zoom Developer Platform Operational

Zoom Mail Operational

Zoom Meetings Operational

Zoom Phone - Global Operational

Zoom Phone - APAC Operational

Zoom Phone - AUSTRALIA Operational

Zoom Phone - EMEA Operational

Zoom Phone - HONG KONG/CHINA Operational

Zoom Phone - JAPAN Operational

Zoom Phone - LATIN AMERICA Operational

Zoom Phone - NORTH AMERICA Operational

Zoom Revenue Accelerator Operational

Zoom Rooms Operational

Zoom Subscriptions Operational

Zoom Support Operational

Zoom Virtual Agent Operational

Zoom Website Operational

Zoom Workforce Management Operational

Clinical Notes Operational

Zoom Video Management Operational

We will be performing maintenance on Zoom Support EU Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s EU Knowledge Base and Ticketing during the maintenance window.
Posted on Dec 04, 2025 - 07:22 PST

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s Knowledge Base and Ticketing during the maintenance window.
Posted on Oct 18, 2025 - 08:32 PDT

Zoom will be making the new Service Provider certificate available on November 5, 2025, ahead of the expiration of the previously issued 2024/2025 certificate on Sunday, December 21, 2025.

No action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Wednesday, November 5, 2025.

If automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 21, 2025. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated.

For more information on rotating the SSO certificate, please see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067680

Note: if the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate.

The following new and updated IP subnet ranges will be deployed for use with Zoom’s Professional Services Organization (PSO) resources starting no earlier than 30 days from the posting of this notice. These network rules are only necessary if you are working with PSO, and are not necessary for the normal operation of Zoom’s services.

New IPv4 addresses for PSO network assessment:
3.41.0.96/27
3.42.0.32/27
3.44.192.32/27
5.60.131.160/27
18.96.227.224/27
18.97.17.0/27
18.98.198.224/27

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on February 7, 2026:

- VDI client
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)

Additionally, beginning with the February 2026 enforcement, Zoom will require a minimum version for Cobrowse SDK.

All other clients and plugins not listed here will maintain the same version requirements as the November 2025 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

Completed - The scheduled maintenance has been completed.
Dec 14, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 17:00 PST

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details.

There is no operational impact. All services will be available during this scheduled update.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 12/14/2025 8:00AM - 10:00AM PDT (12/15/2025 00:00 - 2:00 JST)

Completed - The scheduled maintenance has been completed.
Dec 13, 02:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:01 PST

Completed - The scheduled maintenance has been completed.
Dec 13, 02:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:01 PST

Completed - The scheduled maintenance has been completed.
Dec 13, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:00 PST

Resolved - This incident has been resolved.
Dec 10, 02:59 PST

Monitoring - On 12/10/2025 between 05:31 UTC to 07:49 UTC - A subset of users experienced issues with sign-in option with SSO Services. Our engineers have mitigated the issue, this incident has been resolved.
Dec 10, 02:45 PST

Resolved - This incident has been resolved and the affected services have been restored.
Dec 7, 21:36 PST

Monitoring - The issue affecting Quality Management interaction services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Dec 7, 21:10 PST

Identified - We have successfully identified the root cause affecting Quality Management interaction services. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Dec 7, 20:55 PST

Update - We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Dec 7, 20:40 PST

Investigating - We are currently investigating a service degradation affecting Quality Management interaction services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Completed - The scheduled maintenance has been completed.
Dec 6, 17:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 17:00 PST

Scheduled - Due to a change with our phone carrier, the following China Premium Toll number is being retired

+86 21802xxxxx

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining China Premium Toll numbers on your account.

Only if you are not already using the remaining numbers, currently scheduled meetings may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining China Premium and Toll-Free number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all China Premium and Toll-Free numbers that will remain supported.

Resolved - This incident has been resolved.
Dec 5, 01:51 PST

Monitoring - We have resolved the issue with our provider & Zoom services are recovered. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Services Impacted: Zoom Meeting, Web, Chat, Docs, WFM, ZP, ZCC and ZVA

Identified - We have identified service degradation with multiple Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.
Dec 5, 01:11 PST

Resolved - This incident was resolved and the affected services were restored.
Dec 3, 00:09 PST

Monitoring - On 11/25/2025, Between 2:05 UTC to 2:30 UTC, A subset of users in Japan may have experienced issues with Zoom Phone functionality.
Our Vendor resolved the issue and the affected services were restored.
Dec 2, 23:59 PST

Completed - The scheduled maintenance has been completed.
Dec 2, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 PST

Scheduled - Zoom will be updating the Prompt versions for Zoom clients on December 2, 2025.

Prompted Version Updates:

Windows: 6.6.6
macOS: 6.6.10
Linux: 6.6.6
Windows (VDI): 6.4.14

For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900

Resolved - This incident has been resolved and the affected services have been restored.
Dec 1, 22:30 PST

Monitoring - The issue affecting intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Dec 1, 21:58 PST

Update - We continue to investigate intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue
Dec 1, 21:35 PST

Update - We continue to investigate intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Dec 1, 20:34 PST

Investigating - A subset of users are experiencing intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Dec 1, 20:05 PST

Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 19:00 PST

Scheduled - Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Nov 27, 18:11 PST