Twilio Status

ACCOUNT SECURITY Operational

ELASTIC SIP TRUNKING US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

FLEX Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

SERVERLESS Operational

DEVELOPER TOOLS Operational

TWILIO PLATFORM Operational

CARRIER NETWORK Degraded Performance

ZIPWHIP MESSAGING Degraded Performance

ZIPWHIP TOOLS Operational

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 15 April 2026 at 16:00 PDT until 15 April 2026 at 18:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Twilio is conducting a planned maintenance from 15 April 2026 at 20:00 PDT until 16 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 15 April 2026 at 21:00 PDT until 15 April 2026 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Our Voice carrier partner in Australia is conducting a planned maintenance from 16 April 2026 at 04:00 PDT until 16 April 2026 at 09:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Posted on Apr 07, 2026 - 00:03 PDT

Our Voice carrier partner in Australia is conducting a planned maintenance from 16 April 2026 at 05:00 PDT until 16 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Posted on Apr 09, 2026 - 23:56 PDT

The MegaFon network in Russia is conducting a planned maintenance from 16 April 2026 at 13:00 PDT until 16 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MegaFon Russia handsets.
Posted on Apr 14, 2026 - 07:13 PDT

The Beeline network in Russia is conducting a planned maintenance from 16 April 2026 at 14:00 PDT until 16 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Apr 14, 2026 - 16:02 PDT

The MTN network in South Africa is conducting a planned maintenance from 16 April 2026 at 14:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTN South Africa handsets.
Posted on Apr 15, 2026 - 02:24 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 16 April 2026 at 14:00 PDT until 16 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 April 2026 at 15:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

The BT OnePhone network in the United Kingdom is conducting a planned maintenance from 16 April 2026 at 15:00 PDT until 16 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from BT OnePhone United Kingdom handsets.
Posted on Apr 03, 2026 - 04:55 PDT

The Tele2 network in Russia is conducting a planned maintenance from 17 April 2026 at 14:00 PDT until 17 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Apr 12, 2026 - 23:52 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 18 April 2026 at 07:30 PDT until 19 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

The T-Mobile network in the United States is conducting a planned maintenance from 19 April 2026 at 19:00 PDT until 20 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Apr 15, 2026 - 13:01 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 19 April 2026 at 21:00 PDT until 20 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Apr 14, 2026 - 04:45 PDT

The Tele2 network in Russia is conducting a planned maintenance from 20 April 2026 at 13:00 PDT until 20 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:41 PDT

The Verizon network in the United States is conducting a planned maintenance from 20 April 2026 at 21:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Posted on Apr 07, 2026 - 13:59 PDT

The Verizon network in the United States is conducting a planned maintenance from 21 April 2026 at 21:00 PDT until 22 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Posted on Apr 07, 2026 - 13:58 PDT

The Bell Mobility network in Canada is conducting a planned maintenance from 21 April 2026 at 22:00 PDT until 22 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bell Mobility Canada handsets.
Posted on Apr 14, 2026 - 23:45 PDT

The NTT docomo network in Japan is conducting a planned maintenance from 22 April 2026 at 08:00 PDT until 22 April 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.
Posted on Apr 01, 2026 - 03:50 PDT

The Tele2 network in Russia is conducting a planned maintenance from 22 April 2026 at 13:00 PDT until 22 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:42 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 22 April 2026 at 15:00 PDT until 22 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Twilio is conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 23 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

The Verizon network in the United States is conducting a planned maintenance from 22 April 2026 at 21:00 PDT until 23 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.
Posted on Apr 07, 2026 - 13:59 PDT

Our Voice carrier partner in Australia is conducting a planned maintenance from 23 April 2026 at 05:00 PDT until 23 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Posted on Apr 09, 2026 - 23:57 PDT

The Tele2 network in Russia is conducting a planned maintenance from 27 April 2026 at 13:00 PDT until 27 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:42 PDT

The Tele2 network in Russia is conducting a planned maintenance from 29 April 2026 at 13:00 PDT until 29 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Mar 31, 2026 - 07:43 PDT

Twilio is conducting a planned maintenance from 29 April 2026 at 20:00 PDT until 30 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:34 PDT

Twilio is conducting a planned maintenance from 06 May 2026 at 20:00 PDT until 07 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:11 PDT

Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 09, 2026 - 12:54 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 2026 - 12:53 PDT

Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 08, 2026 - 19:02 PDT

Twilio will conduct planned maintenance on the Singapore Twilio network from 13 May 2026 at 7:00 PDT until 13 May 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 10, 2026 - 13:19 PDT

Twilio will conduct planned maintenance on the Singapore Twilio network from 13 May 2026 at 7:00 PDT until 13 May 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 10, 2026 - 13:11 PDT

Twilio is conducting a planned maintenance from 13 May 2026 at 20:00 PDT until 14 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:12 PDT

Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 14, 2026 - 11:00 PDT

Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 14, 2026 - 09:59 PDT

Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 14, 2026 - 10:18 PDT

Twilio will conduct a planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 14, 2026 - 13:57 PDT

Twilio is conducting a planned maintenance from 20 May 2026 at 20:00 PDT until 21 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:13 PDT

Twilio is conducting a planned maintenance from 27 May 2026 at 20:00 PDT until 28 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:13 PDT

Resolved - The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.
Apr 15, 12:43 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 10:46 PDT

Identified - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 09:53 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 09:46 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 10:57 PDT

Identified - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 10:01 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 15, 09:47 PDT

Completed - The scheduled maintenance has been completed.
Apr 15, 09:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 PDT

Scheduled - The Viettel Mobile network in Vietnam is conducting an emergency maintenance from 15 April 2026 at 09:00 PDT until 15 April 2026 at 09:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Viettel Mobile Vietnam handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Resolved - We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Apr 15, 06:58 PDT

Investigating - Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 15, 06:26 PDT

Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:01 PDT

Scheduled - The O2 network in Germany is conducting a planned maintenance from 14 April 2026 at 22:00 PDT until 15 April 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 Germany handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Resolved - The incident has been resolved and User Authentication Identity SNA failure increase for Telkomsel in Indonesia is operating normally.
Apr 15, 04:20 PDT

Update - We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 15, 02:00 PDT

Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 23:54 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 22:46 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 22:43 PDT

Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase for T-Mobile in the United States is operating normally.
Apr 15, 04:14 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 03:09 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 15, 01:05 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 23:59 PDT

Completed - The scheduled maintenance has been completed.
Apr 15, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 14 April 2026 at 22:00 PDT until 15 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 13, 13:48 PDT

Completed - The scheduled maintenance has been completed.
Apr 14, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:30 PDT

Scheduled - The Entel network in Chile is conducting a planned maintenance from 14 April 2026 at 21:30 PDT until 14 April 2026 at 22:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Entel Chile handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Resolved - The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.
Apr 14, 22:22 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 20:21 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 19:18 PDT

Completed - The scheduled maintenance has been completed.
Apr 14, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 PDT

Scheduled - Our SMS carrier partner in Peru is conducting a planned maintenance from 14 April 2026 at 19:00 PDT until 14 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Peru handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Completed - The scheduled maintenance has been completed.
Apr 14, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 14 April 2026 at 14:00 PDT until 14 April 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Completed - The scheduled maintenance has been completed.
Apr 14, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 14 April 2026 at 13:00 PDT until 14 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Apr 9, 23:47 PDT

Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:01 PDT

Scheduled - The Orange network in Spain is conducting a planned maintenance from 14 April 2026 at 13:00 PDT until 14 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Orange Spain handsets.
Apr 8, 06:40 PDT

Completed - The maintenance activity has been cancelled
Apr 14, 16:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 April 2026 at 19:00 PDT until 16 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 14, 12:33 PDT

Resolved - We are observing successful recovery of the WhatsApp sender registration in Meta embedded signup issue. This incident has been resolved.
Apr 14, 15:13 PDT

Monitoring - We are observing successful recovery of the WhatsApp sender registration in Meta embedded signup. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 15:06 PDT

Update - We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 2 hours or as soon as more information becomes available
Apr 14, 13:05 PDT

Update - We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 11:57 PDT

Update - We are investigating issues for some customers who may be unable to complete sender registration prrocess for Whatsapp. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 11:42 PDT

Investigating - Our monitoring systems have detected a potential issue with customers being unable to complete sender registration process for WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 14, 11:14 PDT

Resolved - The incident has been resolved and SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia is operating normally.
Apr 14, 14:41 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 14:01 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 12:00 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 11:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 09:19 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 08:19 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 07:49 PDT

Resolved - The issue affecting intermittent errors for the reassigned number package in the responses returned through the API has been resolved and the service is functioning normally at this time.
Apr 14, 14:19 PDT

Monitoring - We have started seeing recovery for the reassigned number package experiencing errors in the responses returned through the API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 14:11 PDT

Update - The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 13:51 PDT

Investigating - The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available
Apr 14, 13:51 PDT

Resolved - The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.
Apr 14, 07:22 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 06:38 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 05:14 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 03:42 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 01:46 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 01:33 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 14, 01:19 PDT

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire is operating normally.
Apr 14, 05:49 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 01:54 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 23:39 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 13, 18:46 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 13, 14:43 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 12:43 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 11:42 PDT

Completed - The scheduled maintenance has been completed.
Apr 14, 05:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 13 April 2026 at 20:00 PDT until 14 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:01 PDT

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 13 April 2026 at 22:00 PDT until 14 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.
Apr 10, 20:47 PDT

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
Apr 14, 03:40 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 14, 02:06 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 14, 00:00 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 13, 23:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 13, 19:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 17:27 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 16:25 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 16:14 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 15:10 PDT

Completed - The scheduled maintenance has been completed.
Apr 14, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 PDT

Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 13 April 2026 at 20:00 PDT until 14 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 PDT

Scheduled - The Orange network in Spain is conducting a planned maintenance from 13 April 2026 at 22:00 PDT until 14 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange Spain handsets.
Apr 9, 14:44 PDT

Completed - The scheduled maintenance has been completed.
Apr 13, 22:40 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 13:45 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 13 April 2026 at 13:45 PDT until 13 April 2026 at 22:40 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Completed - The scheduled maintenance has been completed.
Apr 13, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 PDT

Scheduled - Our SMS carrier partner in Peru is conducting a planned maintenance from 13 April 2026 at 19:00 PDT until 13 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Peru handsets.
Apr 7, 16:07 PDT

Resolved - We are no longer experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. This incident has been resolved.
Apr 13, 18:04 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 10:47 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 10:45 PDT

Resolved - The incident has been resolved and User Authentication Identity for T-Mobile in the United States is operating normally.
Apr 13, 17:20 PDT

Monitoring - We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 15:14 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 14:14 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 13:08 PDT

Identified - Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 11:58 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 11:38 PDT

Completed - The scheduled maintenance has been completed.
Apr 13, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 13 April 2026 at 13:00 PDT until 13 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Mar 31, 07:41 PDT

Completed - The scheduled maintenance has been completed.
Apr 13, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 13:01 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 13 April 2026 at 13:00 PDT until 13 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Apr 9, 23:46 PDT

Resolved - The issue causing unexpected 503 errors (less than 0.01% error rate) has been resolved and Twilio APIs are operating normally at this time.
Apr 13, 16:14 PDT

Monitoring - The unexpected 503 errors (less than 0.01% error rate) for customers using Twilio APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Apr 13, 15:43 PDT

Update - We are still investigating an issue causing unexpected 503 errors (less than 0.01% error rate) at 19:30 UTC and again from 20:00 - 20:02 UTC for customers using Twilio APIs. Our engineers are investigating root cause and will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 15:10 PDT

Update - We are currently investigating an issue causing unexpected 503 errors (less than 0.01% error rate) at 19:30 UTC and again from 20:00 - 20:02 UTC for customers using Twilio APIs. Our engineers are investigating root cause and will provide another update in one hour or as soon as more information becomes available.
Apr 13, 13:53 PDT

Investigating - Our monitoring systems have detected a potential issue leading to 503 Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 13, 13:13 PDT

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Sudani One network subscribers in Sudan is operating normally.
Apr 13, 15:55 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 13:59 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 11:57 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 10:56 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 13, 03:16 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 12, 23:15 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 22:08 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 21:15 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 20:13 PDT

Resolved - The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.
Apr 13, 15:06 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 13:04 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 13, 11:44 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 10:43 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 13, 10:41 PDT

Completed - The scheduled maintenance has been completed.
Apr 13, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 14:00 PDT

Scheduled - The Bee Line network in Russia is conducting a planned maintenance from 13 April 2026 at 14:00 PDT until 13 April 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bee Line Russia handsets.
Apr 9, 02:27 PDT

Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 12 April 2026 at 20:00 PDT until 13 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
Apr 9, 15:24 PDT

Resolved - The incident has been resolved and SMS delivery from Twilio to Shelcomm network subscribers in the United States is operating normally.
Apr 13, 01:54 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 23:48 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 22:54 PDT

Update - We are continuing to work on a fix for this issue.
Apr 12, 22:20 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 21:54 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 21:47 PDT

Resolved - We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Apr 12, 21:37 PDT

Investigating - Our monitoring systems have detected a potential issue with OhSip E2E test failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 12, 21:18 PDT

Resolved - The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Phone Numbers is operating normally.
Apr 12, 12:13 PDT

Monitoring - We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 10:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 09:33 PDT

Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Short Codes and Long Codes and affected networks in Brazil is operating normally.
Apr 12, 08:22 PDT

Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Long Codes and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 08:21 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 12, 07:48 PDT

Resolved - The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Costa Rica is operating normally.
Apr 12, 01:26 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 00:16 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes and Alphanumeric Sender IDs to Telefonica network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 12, 00:05 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 11, 22:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 11, 21:03 PDT

Completed - The scheduled maintenance has been completed.
Apr 11, 22:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 14:00 PDT

Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 11 April 2026 at 14:00 PDT until 11 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Spain handsets when sending via long codes and short codes.
Apr 8, 15:24 PDT

Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:01 PDT

Scheduled - The MTN network in South Sudan is conducting a planned maintenance from 11 April 2026 at 16:00 PDT until 11 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.
Apr 6, 02:36 PDT

Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:00 PDT

Scheduled - Our SMS carrier partner in South Sudan is conducting a planned maintenance from 11 April 2026 at 16:00 PDT until 11 April 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.
Mar 31, 07:31 PDT

Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:00 PDT

Scheduled - The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Sat, Apr 11th, 2026, at 00:00 Pacific Daylight Time. The maintenance window is expected to last up to 6 hours. During this time, Flex Insights Historical Reporting Dashboards will be unavailable and scheduled ETLs will be affected.
Mar 30, 23:50 PDT

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Algar network subscribers in Brazil is operating normally.
Apr 10, 20:42 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 18:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 10, 15:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 11:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 09:29 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 08:27 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 08:15 PDT

Resolved - Twilio Verify on the Twilio Console was degraded on April 10th, 2026 between 10:48:40 AM PST and 10:55:40 AM PST. During this period of time customers may have experienced issues managing the Twilio Verify section in the Twilio Console. The issue has now been resolved.
Apr 10, 14:05 PDT

Resolved - The incident has been resolved and User Authentication Identity for T-Mobile in the United States is operating normally.
Apr 10, 12:58 PDT

Update - We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 12:54 PDT

Monitoring - We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 10:53 PDT

Update - Twilio customers may be experiencing User Authentication Identity API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 10:53 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 09:50 PDT

Update - Twilio customers may be experiencing User Authentication Identity Silent Network Auth and API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 06:43 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failures for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 04:41 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA and Gateway API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 03:38 PDT

Resolved - We have fully investigated the potential issue with Twilio Alarms triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Apr 10, 12:21 PDT

Investigating - Our monitoring systems have detected a potential issue with alarm event delivery. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 10, 12:01 PDT

Resolved - The issue creating notes using the AI Summarization feature has been resolved and the Agent Copilot UI within Flex is operating normally at this time.
Apr 10, 11:36 PDT

Monitoring - The Agent Copilot UI within Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 09:36 PDT

Identified - Our engineers have identified the issue causing approximately 30% of wrap-up notes generation requests to fail in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. We are working to deploy a fix and expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 10, 09:02 PDT

Update - We are currently investigating an issue where approximately 30% of wrap-up notes generation requests are failing in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. Our engineering team is actively working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Apr 10, 08:02 PDT

Investigating - Our monitoring systems have detected a potential issue with Flex AI Copilot Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 10, 07:54 PDT

Resolved - The incident has been resolved and User Authentication Identity for Odido T-Mobile in the Netherlands is operating normally.
Apr 10, 07:10 PDT

Update - We have observed a recovery in User Authentication Identity for Odido T-Mobile in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 10, 05:16 PDT

Monitoring - We have observed a recovery in User Authentication Identity for Odido T-Mobile in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 03:11 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 9, 23:47 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 9, 12:16 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 8, 23:46 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Apr 8, 07:46 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in Netherlands. Our team has identified the cause, and is actively working towards a resolution. We will share the next update within 16 hours, or sooner if additional information becomes available.
Apr 8, 07:44 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 7, 23:45 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 7, 23:34 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 7, 19:44 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 7, 19:23 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Orido T-Mobile in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 7, 17:30 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Odido T-Mobile in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 7, 16:23 PDT

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa is operating normally.
Apr 10, 06:50 PDT

Resolved - The incident has been resolved and SMS delivery from Twilio to Pelephone and Ramy Levy network subscribers in Israel is operating normally.
Apr 10, 04:17 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Pelephone and Ramy Levy network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 02:20 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 9, 18:15 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 9, 18:14 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 9, 14:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 12:12 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone and Ramy Levy network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 11:11 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 09:32 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 08:31 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 08:04 PDT

Completed - The scheduled maintenance has been completed.
Apr 10, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:01 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 09 April 2026 at 20:00 PDT until 10 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets when sending via long codes and short codes.
Apr 7, 15:07 PDT

Resolved - The incident has been resolved and User Authentication Identity in multiple countries across North America and Latin America is operating normally.
Apr 10, 02:32 PDT

Monitoring - We have observed a recovery in User Authentication Identity in USA, Brazil, Colombias across North America and Latin America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 10, 00:29 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity API high latency across multiple networks in USA, Brazil, Colombia across North America and Latin America. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 23:39 PDT

Completed - The scheduled maintenance has been completed.
Apr 9, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:00 PDT

Scheduled - The Q-Tel and Vodafone networks in Qatar are conducting a planned maintenance from 09 April 2026 at 14:00 PDT until 09 April 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Q-Tel and Vodafone Qatar handsets.
Mar 23, 03:36 PDT

Resolved - The incident has been resolved, and SMS delivery from the Twilio to Claro network subscribers in Peru is operating normally.
Apr 9, 17:19 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 15:16 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 14:28 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 13:28 PDT

Completed - The scheduled maintenance has been completed.
Apr 9, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:01 PDT

Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 09 April 2026 at 06:00 PDT until 09 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Apr 2, 23:37 PDT

Completed - The scheduled maintenance has been completed.
Apr 9, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 PDT

Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 09 April 2026 at 06:00 PDT until 09 April 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Rakuten Japan handsets.
Apr 4, 21:20 PDT

Resolved - The incident has been resolved and voice calls between a subset of Twilio Colombia Phone Numbers and network subscribers on affected networks in Colombia are operating normally.
Apr 9, 12:12 PDT

Monitoring - We have observed a recovery in voice calls between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 10:10 PDT

Identified - Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 09:07 PDT

Investigating - Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 08:35 PDT

Resolved - The incident has been resolved and SMS delivery from Twilio to O2 network subscribers in the Czech Republic is operating normally.
Apr 9, 11:59 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to O2 network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 09:53 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 09:51 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 9, 08:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team continuous actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 06:52 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 06:52 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to O2 network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 05:51 PDT

Resolved - The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic is operating normally.
Apr 9, 11:53 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 09:55 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 09:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 08:32 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 07:28 PDT

Resolved - The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio France Phone Numbers is operating normally.
Apr 9, 09:26 PDT

Monitoring - We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 9, 07:24 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 06:36 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 9, 05:51 PDT

Completed - The scheduled maintenance has been completed.
Apr 9, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:02 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 08 April 2026 at 20:00 PDT until 09 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to T-Mobile United States handsets when sending via long codes and short codes.
Apr 7, 15:07 PDT

Completed - The scheduled maintenance has been completed.
Apr 9, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:00 PDT

Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 08 April 2026 at 23:00 PDT until 09 April 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
Apr 1, 06:35 PDT

Completed - The scheduled maintenance has been completed.
Apr 9, 03:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:01 PDT

Scheduled - A subset of small networks in the US are conducting a planned maintenance from 08 April 2026 at 22:00 PDT until 09 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Apr 7, 07:22 PDT

Completed - The scheduled maintenance has been completed.
Apr 9, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 PDT

Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 08 April 2026 at 22:00 PDT until 09 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets when sending via long codes and short codes.
Mar 31, 12:32 PDT

Completed - The scheduled maintenance has been completed.
Apr 9, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:02 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 08 April 2026 at 21:00 PDT until 09 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Apr 2, 03:17 PDT

Resolved - The incident has been resolved and SMS delivery and delivery receipts from Twilio Short Codes to New Zealand are operating normally.
Apr 9, 01:12 PDT

Monitoring - We have observed a recovery in SMS delivery and delivery receipts from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 23:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 21:13 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 20:10 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 19:51 PDT

Completed - The scheduled maintenance has been completed.
Apr 9, 00:32 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:02 PDT

Scheduled - The NEXTEL network in Peru is conducting a planned maintenance from 08 April 2026 at 22:00 PDT until 09 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NEXTEL Peru handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Completed - The scheduled maintenance has been completed.
Apr 9, 00:32 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 08 April 2026 at 20:00 PDT until 09 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Mar 12, 00:33 PDT

Resolved - We have mitigated the issue and are observing recovery for customers who experienced account suspension despite successful payment processing. This incident has been resolved.
Apr 8, 23:23 PDT

Update - We have mitigated the issue and are observing recovery for customers who experienced account suspension despite successful payment processing. This incident has been resolved. Thank you for your patience.
Apr 8, 23:22 PDT

Monitoring - We have mitigated the issue and observing recovery for customers who experienced account suspension despite successful payment processing. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 21:12 PDT

Investigating - We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades.

This incident has been moved back from monitoring to investigation as our team continues to actively look into the issue. We will provide another update within 4 hours or as soon as more information becomes available.

Monitoring - We have identified the root cause and deployed a payment processing fix for accounts using Mexican Peso currency. Please retry any payments if you encountered errors during the day. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 17:20 PDT

Update - We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 16:40 PDT

Investigating - We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update as soon as more information becomes available.
Apr 8, 16:29 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:30 PDT

Scheduled - Our SMS carrier partner in Portugal is conducting a planned maintenance from 08 April 2026 at 16:30 PDT until 08 April 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Completed - The scheduled maintenance has been completed.
Apr 8, 22:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:30 PDT

Scheduled - The Entel network in Peru and Chile is conducting a planned maintenance from 08 April 2026 at 21:30 PDT until 08 April 2026 at 22:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Entel Peru and Chile handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Completed - The scheduled maintenance has been completed.
Apr 8, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:01 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 08 April 2026 at 21:00 PDT until 08 April 2026 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Completed - The scheduled maintenance has been completed.
Apr 8, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:00 PDT

Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 08 April 2026 at 16:00 PDT until 08 April 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Mar 27, 06:21 PDT

Resolved - We are closing this incident as it is being tracked under a duplicate incident. For any further updates, please refer to the following incident page: https://status.twilio.com/incidents/sgl34l18tvsy
Apr 8, 20:13 PDT

Investigating - We are currently investigating an issue where some customers in Mexico using USD currency may experience problems with their account balance not updating successfully. This may result in account suspension and prevent activation. Our engineering team is actively investigating this issue. We will provide another update within 1 hour or as soon as more information becomes available. Thank you for your patience.
Apr 8, 19:07 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 08 April 2026 at 15:15 PDT until 08 April 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Completed - The scheduled maintenance has been completed.
Apr 8, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:04 PDT

Scheduled - The Virgin network in the United Kingdom is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Virgin United Kingdom handsets.
Apr 3, 04:52 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:03 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Mar 31, 07:40 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 16:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:01 PDT

Scheduled - The LEGOS network in France is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from LEGOS France handsets.
Apr 2, 07:03 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:00 PDT

Scheduled - The LEGOS network in France is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France phone numbers.
Apr 2, 07:24 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:02 PDT

Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 08 April 2026 at 13:00 PDT until 08 April 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to France handsets via France long codes.
Mar 27, 12:47 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 14:00 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 08 April 2026 at 14:00 PDT until 08 April 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Apr 7, 02:42 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:00 PDT

Scheduled - The O2 network in Germany is conducting a planned maintenance from 07 April 2026 at 22:00 PDT until 08 April 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 Germany handsets.
Apr 2, 05:36 PDT

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to AT&T Mexico. This incident has been resolved.
Apr 8, 05:40 PDT

Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 04:02 PDT

Investigating - We are experiencing SMS delivery delays when sending messages To AT&T Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 02:58 PDT

Resolved - The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.
Apr 8, 05:39 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 04:17 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 19:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 07 April 2026 at 19:00 PDT until 08 April 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Apr 6, 12:29 PDT

Resolved - The incident has been resolved and SMS delivery and delivery receipts from Twilio to DigiMobil (Movistar) network subscribers in Spain are operating normally.
Apr 8, 04:54 PDT

Monitoring - We have observed a recovery in SMS delivery receipts and SMS delivery from Twilio to DigiMobil (Movistar) network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 04:04 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays and delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 8, 02:38 PDT

Update - Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may fail or succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 01:44 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays and SMS delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 01:37 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays and SMS delivery failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 01:34 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:00 PDT

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 07 April 2026 at 21:00 PDT until 08 April 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
Mar 23, 19:57 PDT

Completed - The scheduled maintenance has been completed.
Apr 8, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:01 PDT

Scheduled - The Verizon network in the United States is conducting a planned maintenance from 07 April 2026 at 21:00 PDT until 08 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Apr 2, 07:01 PDT