Toyota Connected wins the race toward innovation with Twilio Flex
In order to build its next-generation contact center solution for Drivelink, Toyota turned to Flex to create a more seamless experience for drivers.
13%
after call work reduction
18%
drop in monthly avg handle time
Resy seamlessly connects restaurants and diners with Twilio Messaging
From reservations and waitlists to guest communications, Resy—owned by American Express—serves as a key connection point between restaurants and diners.
21M+
messages sent monthly
Duolingo improves app engagement with Twilio Verify
Learn how Duolingo uses secure contact syncing to make language learning a social experience.
18%
followed and became social
100K+
more active users/day
How Vacasa achieves 3x more bookings with personalized campaigns
Twilio and Segment enable Vacasa to deliver highly-personalized messages to guests and remove friction from their vacation experiences.
3-10X
increased guest bookings
Lyft uses Twilio Flex to build trust while delivering exceptional rider and driver experiences
Using Flex, Lyft built a completely customizable call center that better serves associates, drivers, and customers, while enabling future growth and innovation.
2K+
Lyft associates using Flex
