Resolved
We are pleased to inform you that the incident affecting our Databases has been resolved. Start time : 10/12/2025 08:58 UTC We apologize for any inconvenience caused and appreciate your understanding.
End time : 10/12/2025 11:30 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Posted Dec 10, 2025 - 11:38 UTC
Investigating
We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the BHS/PAR/MIL/GRA/DE region. Here are some supplementary details : Start time : 10/12/2025 08:58 UTC We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Impacted Service(s) : MySQL / PostgreSQL / Valkey are affected.
Customers Impact : Customers cannot access the existing database or create a new database.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
Posted Dec 10, 2025 - 11:02 UTC
Monitoring
Service has been fully restored since 10/12/2025 09:01 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 10/12/2025 08:58 UTC We apologize for any inconvenience caused and appreciate your understanding.
Impacted Service(s) : MySQL / PostgreSQL / Valkey are affected.
Customers Impact : Customers cannot access the existing database or create a new database.
Posted Dec 10, 2025 - 10:43 UTC
Investigating
We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the BHS/PAR/MIL/GRA/DE1 region. Here are some supplementary details : Start time : 10/12/2025 08:58 UTC We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Impacted Service(s) : MySQL / PostgreSQL / Valkey are affected.
Customers Impact : Customers cannot access the existing database or create a new database.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
Posted Dec 10, 2025 - 10:15 UTC
This incident affected: Databases || MySQL (BHS, DE, GRA, PAR), Databases || PostgreSQL (BHS, DE, GRA, PAR), and Databases || Valkey (BHS, DE, GRA, PAR).