Lead your GTM with Omega Agent | Omegas

6 min read Original article ↗

The work doesn’t stop.

Omega stays with you on every channel you already use — calls, email, Slack, WhatsApp, Telegram — and works its own browser while your laptop stays closed.

Choose what to hand off

npx @omegas/continuity

Already running work with Claude Code or Codex? Bring the setup you choose into Omega Agent and keep it running in the cloud. See how it works.

Find the right people. Start conversations. Follow up. Bring every reply back to your team.

LinkedIn

Support leaders at growing software companies

Customer support leader· 2ndGrowing software company

YouTue 9:14 AM

Hi, I noticed your team is working through the same kind of daily loop we built Omega Agent to keep moving.

Customer support leaderThu 4:02 PM

We are looking at how to keep the queue moving without adding another dashboard.

Ready to reach out

Omega Agent

Find the right people. Omega Agent looks for the roles, companies, and signals you care about.

Find the right people

Omega Agent looks for the roles, companies, and signals you care about.

Works where your team already works.

Connect the apps your team uses today. Omega Agent can pick the work back up when a reply, alert, or update comes in.

Set the limits.
See the record.

The loop can keep moving without hiding the decisions that still belong to a person.

Omega works under the limits you set: what it can touch, what it can spend, and when it must stop. Anything past a limit waits for a person. Every decision stays in the record.

This refund crossed the limit, so the run stopped and logged why.

Customer supportApprovalsExample request

Approve stripe · refund

A customer asked for a full refund of $1,240 on order 10294. Your limit auto-approves refunds up to $500.

Jul 21, 11:31 AM

Your limit $500Requested $1,240

Nothing moves past a limit without you.

Run record

READTicket 4821 openedRefund requested on order 1029411:26

CHECKEDOrder and refund policy readDelivered 12 days ago, inside the window11:28

DRAFTEDReply written for the customerHeld until the refund is decided11:30

STOPPED$1,240 is over the $500 limitHanded to a person with the reason attached11:31

PENDINGWaiting on a personNothing past the limit moves without you

The 15-second cut

Runs completed. Threads handled.

Four pieces of real work on real surfaces — a run, a pull request, a thread, an issue — each one already done.

Start with customer support.

Omega Agent watches the queue, brings in the right teammate, and checks that every customer promise was kept.

  1. 01Spot the tickets that need helpKeep an eye on the same queue and response times your team already watches.
  2. 02Bring in the right teammateSend the conversation and its history to the person who can move it forward.
  3. 03Keep the customer promiseCheck that the refund, replacement, answer, or follow-up actually happened.
  4. 04Save the coaching momentsCollect the conversations worth reviewing with the rep after the rush is over.
  5. 05Check the work againMake sure a ticket is truly finished before it disappears from view.
  6. 06Close out the dayLeave the team with what was finished, what is still open, and who owns the next move.

Keep my support moving

Help ScoutExample closeout

Today's customer support closeout

Omega Agent checked the active queue and followed the rules set by the support lead.

ROUTEDBilling escalationContext posted to the owner in Slack11:08

REVIEWCoaching moment savedConversation attached for the next rep review13:42

CHECKEDReplacement confirmedThe promised action completed before closeout16:55

End-of-day closeout ready

  • Escalations include an owner and source link
  • Open risks remain visible for tomorrow
  • Every action is in the run record

Close the laptop. Keep the recurring work running.

Bring the recurring work you already run with Claude Code or Codex into Omega Agent, then keep it moving from the cloud.

You choose what moves and review everything before it leaves your machine.

Keep my work running

claude~/projects/omega

>move the recurring work in this repo to Omega Agent

Read(CLAUDE.md)

Project instructions and house rules read

Read(.claude/settings.json)

Two scheduled runs found

Bash(npx @omegas/continuity transfer)

Connected tools asked for one sign-in

Both runs are on Omega Agent now. Nothing left this machine before you reviewed it.

>

Omega AgentRunning in the cloud

  • RANMonday queue sweep09:00
  • RANWeekly digest sent for review17:30

Same instructions, same tools, same run record. The laptop was closed.

Keep more of the work moving.

Two more jobs ran the same loop. Each one left a record a person can check.

SentryExample incident

Checkout latency above threshold

Omega Agent linked the alert to the latest release and the service owner.

productioncheckout-apiowner found

ALERTSignal receivedAffected page and production details attached14:03

CONTEXTRecent deploy linkedCommit and pull request added to the record14:04

READYUpdate ready for reviewImpact statement is waiting for a person14:06

GmailExample follow-up

Follow-up ready for review

The opportunity crossed the follow-up window set by the account owner.

To: Jordan at Northstar | Re: rollout plan

Hi Jordan,

You mentioned the support rollout would be reviewed after the operations planning meeting. I pulled the open questions into one place so the next step is easy to decide.

Approve and sendNothing sends until a person approves it.

See everything Omega Agent can take on

It lives in Slack

Omega Agent replies in the channels your team already uses and brings in a person when needed.

noureddin.bakirToday at 11:06 AM

@Omegas i just heard back from brightloop please update notion

OmegasAPP11:07 AM

I searched your Notion workspace and there's no existing entry for Brightloop. It is not in Sales Pipeline, Accounts and Contacts, or anywhere else.

To update Notion I need a bit more context:

  • Where should this go? (e.g. Sales Pipeline as a deal, Accounts and Contacts as a partner/prospect, or somewhere el…

Show more

noureddin.bakir11:16 AM

check again

OmegasAPP11:17 AM

Found it! Here's the current Brightloop entry in Notion:

  • Company: Brightloop
  • Role: Senior Full Stack Engineer
  • Status: Interviewing
  • Notes: Intro call scheduled with Alex Carter
  • Deadline: 2026-07-01

Keep working from the same place.

Your data, your control

Build on your data. Omegas connects to your apps, it stays yours, and every step Omega Agent takes stays visible for review.

The install screen lists every scope before anything is connected. Nothing outside it was granted: no direct messages, no channel Omega Agent was not added to.

slackAcme

Omegas is requesting permission to access the Acme Slack workspace

What will Omegas be able to view?

Content and info about channels and conversations

View messages and other content in public channels that Omegas has been added toView basic information about public channels in a workspace

Content and info about you

View information about your identity

Content and info about people

View people in a workspace

What will Omegas be able to do?

Perform actions in channels and conversations

Send messages as OmegasUpload, edit, and delete files as OmegasAdd and edit emoji reactions

CancelAllow

The Slack install screen for the Omegas app. Open a row to read the scope.

One workspace. One clear price.

Every teammate, connected app, approval, and evidence trail lives in the same plan. Usage stays prepaid and visible on the ledger.

  • No per-seat pricing
  • Approval gates and evidence included
  • Prepaid top-ups for heavier months

megasSample

DescriptionAmount
Omegas workspaceOne workspace, every teammate, no per-seat charge$100.00
Agent usage credit$50 of agent usage included each month$0.00

Amount due

100 US dollars, each month

USD, each month

A sample of the monthly invoice. Nothing has been billed.

Ready to put Omega Agent to work?

Start with the workflow you want covered first. Every run leaves a record you can check.