How To Go Viral Faster

Growth Strategies for Nextdoor

I love Nextdoor. It is a free, private, social network that enables members to communicate with their neighborhood community.

It already has referral programs in place that contribute to increasing its K factor:

1. As a user goes through the sign up flow, they are prompted to invite his or her partner.

2. When a user enters the home screen, an “Invite” button permanently appears in the top left of the screen.

This is what Nextdoor’s current viral flow looks like:

Ways to shorten viral cycle time

1. Delighted users share

I was a delighted user the day I brought Apollo home. I opened the Nextdoor app’s built-in messenger to let Elizabeth, Apollo’s original owner, know that Apollo was getting settled in. She replied and told me how thankful she was for him to have a new home.

At this point, I instinctively wanted to share this with my family and friends outside of Nextdoor. Unfortunately, there wasn’t a way for me to do so via the app. The invite button was not a feature I would use to share about how awesome the product was. I wanted to share about my experience, not necessarily invite someone to the app.

This is a lost opportunity to shorten the company’s viral cycle time. Remember, that’s time is the amount of time it takes for one user to invite another user.

Delighted users would want to share with their family and friends. What we want to do is to provide an avenue for these users to share quickly, intuitively, and through their sharing, invite additional users.

A solution would be to bake in a “Share” function, whereby users are prompted to Share whenever something good happens to them. The moment they share, it becomes an opportunity for someone to see it and sign up for the app.

2. Don’t make them wander

Currently, once users get past the sign up flow, they are brought to the home screen, an “All Activity” feed. Users get to see what is going on in the neighborhood based on what their neighbors are posting.

This works for the casual explorers who may want to get a sense of what their neighbors are talking about, or what the Nextdoor app is at a glance.

However, this is also a huge avenue where users can wander around the app, and eventually drop off when they can’t find anything beneficial to them. It’s likely that allowing this kind of exploration is actually lengthening the cycle time.

This can be avoided by adding constraints. One way to do so is to provide a more structured onboarding flow might encourage users to provide information about their preferences and then use that to generate a personalised home feed.

3. What They See Is What They Want

When users get to provide information about their preferences, the app gets to learn about the users’ expectations. This will increase the chances of the app delivering delight quickly.

In the following example, the user is interested to know who else is on the app and also where he or she can get groceries. When the user selects “My Neighbors” and “Groceries” as part of the onboarding flow, Nextdoor is able to use that to generate a relevant feed.

Now, when the user lands on the home screen, he or she immediately sees a few familiar faces because Nextdoor surfaces nearby neighbors ranked in order of proximity to his address.

These familiar faces helps to build trust and credibility. This user also finds savings and promotional deals from nearby local grocery stores.

What We’ve Learnt

To shorten viral cycle time, these are 2 principles that can be applied to every viral loop:

● Allow for quick discovery. Don’t make users wander. Once they land on your app or website, guide them to find their utility or perform a desired action.

● Once users perform a desired action, don’t stop there. Give them opportunities to share. Delighted users share, so make it easy for them to do so.

Not About A Single Tactic

At the end of the day, a viral growth strategy is never about a single tactic. If a user can be guided to reach his or her personal promised land quickly and then share it on social platforms to their friends, the time it takes to get from sign up to inviting new users will be greatly reduced.

Often, viral growth strategies are thought up as an after-thought. These strategies are usually focused exclusively on the K factor. However, when growth strategies are baked in early on, as part of product and design decisions to shorten cycle time, user growth will increase drastically.