Incident management systems: Harp vs PagerDuty

The next categories will help you to choose the right system for your organization:

• Main dashboard
• Alert details
• Incoming/Outcoming integrations
• Best Features
• Price
• Size of the target market — for whom this system is

Main dashboard overview

Harp

The main goal of this dashboard is to provide an easy way to manage events for multiple teams in one place. Features like — filtering, grouping, dynamic columns, the fast search can help you customize the view. Options like — handle, snooze, acknowledge — can help to manage events.

PagerDuty

You can find all important information about your events — status, responsible person, historical view for all your incidents, and many more on one dashboard. The main goal of this board is to provide a fast way to handle your events and start an investigation.

Alert details overview

Harp

After drill down into a specific event, you can discover all details about this problem with a direct URL to the original system. Buttons on the top will help you to manage it and collect additional info. The historical view will show you the behavior of this alert.

PagerDuty

You can find all the important info about your problem on one page — when it was triggered and which actions were done to fix it. You can easily manage it — escalate or reassign to another person and many other useful options.

Incoming/Outcoming integrations

Harp

The list of incoming integrations is not too big compared to other systems. But the architecture of the system allows to develop the new integration in a short period. Also, you can configure outgoing notifications to Teams, Slack, Skype, and many more.

PagerDuty

PagerDuty has tons of incoming integrations with well-known systems. Also, you can integrate it with ticketing systems like JIRA or SNOW, which can help improve your management systems.

Price

Harp

We believe in methodology — engineering-as-marketing and providing free accounts to attract the target audience. Depends on your scale and needs you can choose one of the packages. There are no additional payments for each user, alert and notification.

PagerDuty

The licenses model is base on the number of users in the system. If you have up to 5 people — you can have a free account, and it’s an excellent choice for small companies. For big teams, you should pay additionally for each user.

Best Features

Target market

Harp

• Organizations with NOC, SRE or DevOps teams which should manage many alerts on a daily basis.

PagerDuty

• Companies that want to automate escalation processes like phone calls, SMS, etc.