Incident management systems: Harp vs Opsgenie

The next categories will help you to choose the right system for your organization:

• Main dashboard
• Alert details
• Incoming/Outcoming integrations
• Unique Features
• Price model
• Size of the target market — for whom this system is

Main dashboard overview

Harp

The main goal of this dashboard is to provide an easy way to manage events for multiple teams in one place. Features like — filtering, grouping, dynamic columns, the fast search can help you customize the view for each user. Options like — handle, snooze, acknowledge — can help to manage events.

Opsgenie

The simple and intuitive dashboard can help you to detect the alerts and start working with them quickly. You don`t have a lot of customization options, but the most critical info is already there. The opportunity to minimize the alerts can help to manage more alerts during the incident.

Alert details overview

Harp

After drill down into a specific event, you can discover all details about this problem. Buttons on the top will help you to manage it and collect additional info. The historical view will show you the behavior of this alert, and the scenario describes the list of actions for that alert.

Opsgenie

In one click, you can find the most important info about the alert: source, when it was created, description, priority, and many other fields. Extra property is an excellent thing to visualize labels. The left panel can help you to switch between alerts quickly.

Incoming/Outcoming integrations

Harp

There is a lot of incoming integrations with well-known monitoring systems. The architecture of the system allows creating the new integration in a short period. Also, you can configure outgoing notifications to Teams, Slack, Skype, and many more.

Opsgenie

Opsgenie has the integrations with the most available monitoring systems. The great benefit is that you can use the native connectors with Atlassian products like JIRA.

Price Model

Harp

• The pricing model is base on the number of unique triggered alerts.
• Amount of users are unlimited.

Opsgenie

• The pricing model is base on the number of users.
• Amount of alerts are unlimited.

Unique features

Target market

Harp

• The organizations that have NOC, SRE, DevOps teams and managing alerts 24/7 with the possibility to automate them

Opsgenie

• The companies that want to automate escalation processes (phone calls, SMS etc..) and allows to work 24/7 with real-time stream of alerts.