Alerts management: reuse your existing flow and reduce onboarding cost

Most big organizations already have in-house systems to collect alerts from different monitoring systems, apply logic and manage them. Average time to the onboard new Alert management system in big companies — 4 months. Do you want to decrease it to 2 weeks and save your previously performed work?

Engineers in Harp believe that we should not force organizations to use only standard ways to collect, enrich and aggregate alerts. If the organization has already built the processes — let`s reuse them and work with features from another product with minimum cost.

Did you build your own system and understand that company needs to focus more on the main business instead of developing monitoring tools? Do you afraid to use other companies because of the complexity of integration and a chance to harm the existing well-defined flows?

Why alert management systems should allow reusing the existing processes

• The organization already spent a lot of time and resources to build in house solution
• Unique logic inside the company to work with alerts
• Built-in processes with CMDB, SNOW, ML, Alert scenarios, and others
• Allow you to have complete control over your alerts

What are the benefits

• Reduce the time and cost to use a new product
• Simplify the onboarding process
• Customization — each organization can use its own logic
• Keep on using the proofed existing functionality
• Fill the gap with new functionality that other products offer

Few scenarios to reuse existing functionality in Harp

• Use your On-Call manager in scenarios when you are defining the actions for your alerts

• Connect to your CMDB to Enrich alerts

• You are already collecting alerts from all monitoring systems and have them in one place.

• You are already aggregating and enriching your alerts and store them in one place.

• You have the systems that manage deployments, promotions, incidents.

• You already have a place with scenarios and actions for your alerts.

We would like to hear your feedback about this concept and your scenarios of how the Alert Management system can be integrated into your organization with existing processes.

More info about Harp — Alert Manager