Lekta - AI-Driven Customer Experience

AI-Driven Customer Experience and Operational Excellence

Don't just answer needs - anticipate them. Automate your customer service and leverage client context to redefine the rules of the game. Drive revenue. Increase retention. Reduce costs.

[ Trusted by Europe’s Leading Enterprises ]

1.4 MillionConversations Monthly

40%Cases Resolved Fully Autonomously

$3 Millionin Savings Delivered Every Month

[ Evolution of Customer Service Delivery ]

Introducing: Integrated Customer Service

Modern conversational AI solutions solve the wrong problem: voice agents attempt to mimic human support, frustrating customers and delivering mediocre results. Lekta offers a whole new way of engaging with your customers, transforming customer service into a proactive revenue engine.

Before:

Call Center

A product of the 1960s landline revolution. Designed for a world of synchronous, purely reactive communication.
Blind to customer intent. Sales mechanics are limited to volume triggers, resulting in low conversion rates.
Plug-in LLM voicebots fail to address the underlying deficiencies of the call center model and further increase operational complexity.

Future:

Integrated Customer Service

Asynchronous, proactive resolution that anticipates your customers' needs while eliminating IVRs and authentication.
Boosts sales through active intent detection, capturing high-conversion opportunities and triggering the right offer at the moment of peak engagement.
System designed to maximize the strengths of both humans and AI, with smart handoffs that optimize performance across the customer service lifecycle. Achieve up to 71% savings in Total Cost of Ownership (TCO) for handled interactions.

[ Product Demo ]

A Voice-Powered Assistant Embedded in Your App

Customer service is stuck in the 1960s. We are building its future. Start leveraging your client data and turn CX into a revenue engine with agentic capabilities. Drive sales and boost retention by setting an entirely new standard of communication.

[ Product ]

The End of Fragmented Support Stacks

[ OUR VISION ]

Ecosystem that Optimizes Service Cost Throughout the Customer Journey

Compare costs across different support models — Pure AI handles 80% of cases at a fraction of the cost.

Contact Initiated

AI Triage

Low Complexity

Low Upside

High Complexity

Low Upside

Human Resolves + AI Copilot

Low Complexity

High Upside

Human Team Closes + AI Copilot

High Complexity

High Upside

Reduced Operational Complexity

Instead of expanding your tech stack with another SaaS software mimicking human agents, at Lekta we believe that modern technology offers far greater opportunities. Consolidating customer service within your app can save your organization time, effort, and money while granting greater autonomy over your systems.

Unparalleled Customer Experience for Improved Retention

With embedded authentication, and removed IVR menus, Lekta goes straight to fixing customer issues. For maximum accuracy, our systems leverage your backend and knowledge base to deliver context-relevant information to the user, and take independent actions on your system for successful resolution.

Turning CX Into Revenue Engine

Customer service provides business insights that can be turned into profit if acted on right. Traditional setups frequently miss high-engagement moments and upsell opportunities. Lekta uses AI-driven contextual data analysis to offer proactive troubleshooting and act on high-probability sales opportunities at the moments of highest engagement to maximize conversions.

Transform Your Customer Service from Reactive and Fragmented Cost Burden to Proactive, Contextual, and Seamless.

Engage your customers when they are already in the app. Anticipate and act on their needs to streamline the conversation. Isn't that far superior to calling them with irrelevant offers when they are at work or at the gym?

Talk to sales now

0%sales conversion boost compared to website text chat and call centers.

0%customer satisfaction increase in customer service and sales processes.

0%TCO (Total Cost of Ownership) Reduction

0%reduction in information lookup time.

[ Technology ]

We developed a first-in-its-class neurosymbolic conversational engine to meet stringent enterprise deployments criteria.

We combine Lekta's deterministic rules engine to handle business rules with an LLM layer to streamline communication. This hybrid approach ensures accuracy for business-critical processes while maintaining the flexibility and natural feel of AI-powered conversations.

Why Integrated Customer Service Beats Other CX Setups?

Finally, Customer Service As It Should Be. Talk to sales now and start transforming your customer service today.

Contact Sales