OUR APPROACH
Building Engagement
How do we deliver a consistent product and keep our promises to clients? Imagine developed a systematized process so that every project maintains the design integrity of the experience solution. There are 9 steps to our proprietary process to engineer the desired outcome.
Identify the need and application, develop a guest profile, determine client goals, objectives and ROI requirements.
Achieving client synergy allows for Design to proceed with confidence to create what is promised.
Identify the puzzle pieces, create and tell a compelling story, curate to client goals and guest perspective.
Ensure the intention of the experience design is translated to the fulfillment team to ensure best vendor sourcing.
Know the guest, client and application, identify the best-fit vendors and partners and bring the vision to live utilizing psychology.
Every granular detail is documented and production itineraries are developed and delivered to the execution team to ensure the vision comes to life.
Produce the experience as intended, provide unreasonable hospitality, solve problems on the fly and ensure a flawless execution.
Execution team conveys real-time experiences to record guest perspectives and story testimonials for shared experience.
Document the impact of the experience through photo, video, and written story, highlighting the engineered outcome.