Wattle AI — AI voice agents that answer your business phone

4 min read Original article ↗

How the AI receptionist handles a call

  1. Picks up

    Every call gets a clear, natural answer. No voicemail, no hold music.

  2. Asks

    The right questions turn conversation into useful context.

  3. Books

    Appointments land in the calendar while the caller is ready.

  4. Hands off

    Your team steps in when judgement or a human touch matters.

Everything you need, in one place.

Wattle AI is built for the work that comes after the call, not just the call itself.

Bookings and availability, together

See what is coming up, check availability, and book appointments while the customer is ready.

  • Keep bookings in Wattle’s built-in calendar and sync them with Google Calendar.

One customer profile across every conversation

Bring a customer’s details and conversation history together for the next reply.

  • Keep call and past customer interactions on the customer profile.
  • Store customer details and notes for future reference.
  • See summaries of past conversations and transcripts.

Let AI answer. Step in when needed.

Let the agent handle routine messages and take over when a person should reply.

  • Take over a conversation, request payment or files, and send attachments with Hand Over.
  • Send invoices and quotes directly from the inbox to the customer.
  • Get paid straight from the conversation via our payment integration.

A voice that works the way you do

Shape the conversation around the way your business speaks and works.

  • Choose a voice that fits your business.
  • Set instructions and guardrails, then draw a call flow or let the agent respond freely.
  • Test in the browser, including interruptions, timing, and brief acknowledgements, before publishing.

Every call leaves a useful record

See what happened on a call and what it led to, all in one place.

  • Keep call records, recordings, transcripts, summaries, and bookings together.

Keep working in the tools you already use

Connect the tools your team uses to keep work moving after each conversation.

  • Connect Google Calendar, Cal.com, Sheets, Xero, and QuickBooks.
  • Reply to inbox conversations from Slack; use Slack or Discord for notifications.
  • Connect other services through n8n or Zapier webhooks.

Request payment from the inbox

Request payment for a saved service or a one-off amount from any customer conversation.

  • Send a secure Stripe payment link or email an invoice.
  • Payments go through your connected Stripe account.

Omnichannel

One voice across every conversation.

An AI answering service that works where customers already reach you — phone, web, WhatsApp, and SMS — then brings every conversation back to one inbox.

  • Phone

    Answers every call, day or night, in a voice you choose.

  • Web

    The same agent on your site, typing instead of talking.

  • WhatsApp

    Takes the calls placed through your WhatsApp Business number.

  • SMS

    Confirmations and details sent the moment a job is booked.

A real call, start to finish

From ringing phone to booked job.

No hold music, no callback promise, no note on a whiteboard. The caller gets an answer and a time, and you get the transcript.

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Sample call0:12

  1. Hi there - how can I help you today?

    Wattle AI
  2. Caller

    My hot water system is leaking and water is spilling everywhere.

  3. That sounds urgent. Is the water still running, or have you shut it off?

    Wattle AI
  4. Caller

    Shut off. Can someone come Thursday morning?

  5. Thursday 9:00am is open. I have booked it and texted you the details.

    Wattle AI

Built for businesses that live on the phone.

The call you miss on a roof is the job you lose.

Wattle AI answers while you are on the tools, takes down the job and the address, and books the site visit into your calendar.

  • After-hours and overflow calls answered
  • Job type, address, and urgency captured
  • Urgent work flagged straight to your phone

What we are learning about answering the phone.

View all

Answers to the usual questions.

Give every caller a good first answer.

Small business AI for plumbers, electricians, dentists, and anyone who loses work when the phone rings out.

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Plans from A$99/month + GST. View plans