AI support agents with guaranteed results
65% AI resolution rate in 90 days, or you pay nothing. Work 1-on-1 with a dedicated AI support engineer. We enforce the outcome, not just the setup.
Trusted by 1,000+ businesses worldwide
65% Resolution Guarantee
We guarantee a 65% AI resolution rate within 90 days, or you pay nothing.
Live in 14 Days
We connect your help desk, configure workflows, and launch your AI agent in production within 14 days.
Hallucination-Proof Escalation
When unsure, Helply escalates to your help desk with full context and source citations. No guessing. No hallucinations.
Your team was not hired to answer the same question 100 times a day
Repetitive tickets drain your agents, frustrate your customers, and keep your team from doing the work that really matters.
Learn about the VIP guarantee70% of an agent’s day is spent answering simple requests. Helply automates most of them.
REFUNDS
Refunds, handled automatically
No more waiting for approvals. Customers get their money back automatically when your rules are met, with full audit trails.
PLANS
Guides customers to the right plan
Understands usage patterns and helps customers upgrade or downgrade on their own, without agent involvement.
INVOICES
Invoices sent automatically
Delivers payment links, due dates, and confirmations the moment billing questions come in.
How Helply reduces
support tickets by 50%
A proven, step-by-step approach powered by AI and continuous optimization.
1. Train
Load your knowledge base in 5 minutes
Upload your help docs, Notion pages, saved replies, or FAQs. Helply pulls everything you already have and keeps it synced automatically.
No rewriting. No formatting. No overthinking.
“Every time I use Helply, I have a wow moment. We’re seeing a 91.4% resolution rate, and the answers it gives are phenomenal.”
RP
Rob Price
CEO and Founder, Gatekeeper Press
2. Gap Finder
Uncover questions you didn’t know you weren’t answering
Helply’s Gap Finder reveals real questions that aren’t covered in your docs. You’ll get a prioritized list of what to improve based on actual customer conversations.
Total time: 24–48 hours (to auto-analyze your tickets)
“Helply uncovered knowledge gaps we didn’t even realize were there. Since launching, it’s resolved over 75% of customer queries.”
AG
Anthony Gallagher
Operations Director, My Baggage
3. HUMAN ESCALATION
AI answers what it knows and hands off the rest
Define when Helply should escalate. Every handoff includes full context, so agents never start from scratch.
- Hands off with full context: issue, customer history, resolution attempts, and the full conversation thread.
- Creates a support ticket automatically inside your existing help desk.
Total time: 5–10 min (only need to integrate with CS tool)
4. Custom Guidance
Set guardrails, brand tone, and how the AI behaves
Customize tone, escalation rules, and response behavior. Start in preview mode to review answers before anything goes live.
Total time: ~1 hour
“The configuration wasn’t complicated at all. We could guide how Helply answered questions and get to the right responses faster.”
TD
Tamas Deak
Founder, Kameleo
5. Continuous Improvement
Go live with confidence. Get smarter every week
Once live, Helply tracks resolution rates, surfaces top escalations, and highlights exactly what needs improvement. Roll out gradually, test safely, and scale with confidence.
“What impressed me most was how accurate the responses were. We could trust that Helply was using the right source every time.”
RA
Razia Aliani
VP of Operations, Covidence
Features that will help scale
while keeping you in full control
INSIGHTS
Find out what your docs are missing
Helply shows you exactly which questions your docs aren't answering. These insights help reduce escalations and increase trust in automation.
REVIEW
Review AI replies and mark them as helpful or not
You can check every single conversation the AI is having to stay in full control.
ESCALATION
Escalate without hallucinations
When Helply is unsure, it escalates directly into your help desk with full conversation context and source citations.
What customers are saying...
The Helply guarantee held true. Within 90 days, over
65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence
CUSTOMERS
Trusted by Support Teams
That Demand Results
VIP Onboarding
We’ll set everything up with you
From day one, a dedicated AI support engineer works with you to connect your tools, sync your help desk, and identify Tier 1 workflows to automate. We focus on high-impact actions like refunds, billing lookups, and plan changes so your AI support agent starts resolving real conversations fast.
This is how we enforce the 65% AI resolution guarantee.
Learn about the VIP guarantee“Having Helply set up with us through hands-on support made a big difference. We could see exactly how it was performing and improve it quickly without disrupting customers.”
LM
Laurens Maarschalkerweerd
Owner, StaffTraveler
Enterprise-grade security and privacy
Your customer data stays private, compliant, and fully under your control.
Encrypted at rest and in transit
SOC 2 Type II and GDPR compliant
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.